The man who fitted my new windscreen (sorry I didn’t catch his name) provided such a lovely and genuinely high standard of customer service. Would highly recommend.
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See what reviewers are saying
Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards,... See more
Company replied
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many th... See more
Company replied
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... See more
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Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
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Reply from National Windscreens - Liverpool
We appreciate you sharing! We are so happy to hear you received friendly, informative, fast, and efficient service.
Reply from National Windscreens - Liverpool
We're glad you enjoyed your experience in Liverpool! Thank you for your positive feedback; we appreciate you taking the time to share it.
Reply from National Windscreens - Liverpool
We are happy to hear that you received great customer service from a member of our staff! Thank you for your positive feedback.
X3 Appointments cancelled by Nat Win
X3 appointments cancelled by NW causing me anxiety and stress concern and to lose A:L
January 20, 2026
Reply from National Windscreens - Liverpool
We regret the appointment cancellations caused you stress and concern. We appreciate your feedback and will review our scheduling.
They are boss
Was easy to find, the staff were sound and gave me great time expectations for how long it will take and when my car will be ready, they also gave me constant updates on my appointment and when it would be.
January 15, 2026
Reply from National Windscreens - Liverpool
We appreciate you sharing your feedback. We're happy to hear that you found our location easily accessible and that our staff provided you with accurate time expectations and consistent updates regarding your car.
Reply from National Windscreens - Liverpool
We're glad you had a great experience with our team. Thank you for your positive feedback; we appreciate it very much.
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Liverpool
We appreciate you sharing! We're so happy to hear that our service was great and completed in the time frame we estimated.
Reply from National Windscreens - Liverpool
We are happy to hear that you were well-cared for and updated consistently. Thank you for your positive feedback; we appreciate it.
Great service overall 5 stars
Great service overall! Punctual and spotless repair- would recommend.
December 23, 2025
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're so glad our service was punctual and the repair spotless. Thank you for the recommendation!
It was fairly quick service
It was fairly quick service. The engineer was friendly and very helpful and did a good job
January 6, 2026
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're happy to hear that the service was quick and that you found the engineer friendly and helpful.
Reply from National Windscreens - Liverpool
We're happy to hear that everything went well and appreciate your feedback. Thank you!
Reliable
Very quick at replacing screen and getting appointment was fast. Good at communicating everything and letting you know what's going to happen.
December 24, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that your screen replacement was quick and the appointment scheduling was fast. We appreciate your positive feedback regarding our communication. Thanks for sharing.
Great experience
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friendly staff. Ensured I understood when I could use my vehicle and how to treat the new windscreen, driving, washing etc. Great service, highly recommend this company.
December 13, 2025
Reply from National Windscreens - Liverpool
We appreciate you sharing your experience. We're happy to hear that booking was convenient and that you were kept informed. It's great to know you found our staff professional, courteous, and friendly and that the aftercare advice was helpful.
Came on time nice fella and explained…
Came on time nice fella and explained everything
December 10, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that our service met your expectations with promptness and clear explanations. Thank you for your positive feedback!
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Liverpool
We're happy to hear that you received great service at our Liverpool branch; we appreciate you taking the time to leave us this positive feedback.
Friendly and professional
Great communication beforehand on the day. Smooth process, friendly and professional.
November 27, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that the communication and process were smooth. We appreciate your recognition of our team's friendly and professional service! Thanks for your feedback.
Good professional service.
Good professional service, with lots of clear information provided at all times.
December 2, 2025
Reply from National Windscreens - Liverpool
We appreciate you sharing your feedback! We're so glad to hear that you received good, professional service, with clear information provided throughout.
They are very fast and had finished on…
They are very fast and had finished on time. I am very happy
September 24, 2025
Reply from National Windscreens - Liverpool
We are very happy to hear that we finished on time and that you are pleased with our service. Thank you for your positive feedback!
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