The man who fitted my new windscreen (sorry I didn’t catch his name) provided such a lovely and genuinely high standard of customer service. Would highly recommend.
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Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards,... See more
Company replied
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many th... See more
Company replied
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... See more
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Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
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Great Updates.
He was very communicative and very polite. He kept me updated up until my appointment. The job was done very professionally and quickly.
November 26, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the clear communication, politeness, and the professional, quick service you received.
Reply from National Windscreens - Liverpool
We appreciate you taking the time to share your positive experience. We are happy to hear that you were pleased with our promptness and results.
The service provided was excellent from…
The service provided was excellent from your call team to the two guys that came to fit the new windscreen.
November 11, 2025
Reply from National Windscreens - Liverpool
We appreciate your positive feedback. We're happy to hear that you received excellent service from our call team and the windscreen fitters.
Very quick at arranging appointment…
Very quick at arranging appointment turned up early, clean and tidy work carried out
November 4, 2025
Reply from National Windscreens - Liverpool
We appreciate you taking the time to leave us a review. We're happy to hear that we were punctual in arranging the appointment and that the work was clean and tidy.
Really quick repair time and friendly!
Really quick repair time, and handled with care. Heated screen and rain sensitive replacement and the guys were super friendly. Will come back here for future repairs.
November 7, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that you had a quick and careful repair experience! We appreciate your kind words about our team's friendliness and are glad you'd consider us for future repairs. Thank you!
Windscreen Calibration
Excellent communication from start to end, booking and doing the actual job. Soon after reporting the incident to my insurance provider, Kev supported me all the way through. Thank you
November 6, 2025
Reply from National Windscreens - Liverpool
We appreciate you taking the time to share your positive experience. We're happy to know that you received excellent communication throughout the entire process. Thank you!
Great job start to finish
Great job start to finish. The drop off and pick up in particular were done with no fuss.
Everyone was very friendly and the job they did on a very complex fitting was perfect
Excellent job.
October 24, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that the service, especially the drop off and pick up, was seamless. We appreciate your kind words about our team's friendliness and the quality of the complex fitting. Thank you!
Great service from Gary and the team at…
Great service from Gary and the team at the Liverpool centre. My car was in for a new windscreen. Gary contacted me as soon as my car was booked in, to confirm that that new screen was on order, and arranged to call again to confirm delivery before the day of the booking. This all ensured that I was fully informed and avoided any unnecessary journeys. Gary then let me know as soon as the work was completed, so that I could collect the car. The work was done to an excellent standard, and I was fully advised about screen care, to allow adhesives etc to cure. I would thoroughly recommend Gary and the Liverpool team to everyone.
October 6, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that you had such a positive experience with our team. We appreciate you mentioning the communication you received throughout the process. It's great to know the work was completed to a high standard and that you were fully informed. Thank you for recommending us!
Friendly staff
Friendly staff, informative and kept in touch with me during the whole process. Quick response and excellent communication. The replacement on my focus took around 1 and a half hours.
October 25, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that our staff was friendly and informative! We appreciate you mentioning our quick response and excellent communication throughout the replacement process. Thank you for your positive feedback!
This review is only 5 star due to the…
This review is only 5 star due to the way I was looked after and the service provided. Not for the process causing me to travel an hour for a windscreen replacement when the chip could have been fixed on my drive!
October 22, 2025
Reply from National Windscreens - Liverpool
We appreciate your feedback and are glad you were looked after well. We're sorry the process caused you to travel for a replacement when a repair may have sufficed. We'll review this to improve our service.
great guys to deal with
great guys to deal with. quick than they said it would be and very efficient.
October 22, 2025
Reply from National Windscreens - Liverpool
We're happy you had a great experience! It's wonderful to hear that you found our team easy to work with and that our service was quick and efficient.
Great service
Polite and friendly staff. Good quality service which was completed on time.
October 15, 2025
Reply from National Windscreens - Liverpool
We appreciate you sharing! We're so glad to hear that you found our staff polite and friendly and that the quality service was completed on time.
Great job replacing my windscreen
Great job replacing my windscreen. NW tried to repair the windscreen first before committing me to a new windscreen, which I appreciated. Although a repair wasn't possible, the replacement was carried out very well and in good time. Also, I have had no problems with any of the sensors in the windscreen since replacement.
October 14, 2025
Reply from National Windscreens - Liverpool
We're glad you appreciated our attempt to repair your windscreen first. We're happy to hear that the replacement was completed well and promptly, and that the sensors are working correctly. Thank you for your positive feedback.
Great service and great customer…
Great service and great customer service skills. Staff were very friendly.
October 7, 2025
Reply from National Windscreens - Liverpool
We appreciate you taking the time to share! We're so glad to hear you received great service and found our staff very friendly with great customer service skills.
Reply from National Windscreens - Liverpool
We appreciate you sharing that our staff was very good, and the service was excellent! We are so happy you had a positive experience.
What an amazing bunch of guys
What an amazing bunch of guys
I went to the place and was done in under 30 min the guys where so nice and helpful even entertained my little girl
Thanks so much
October 3, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that you had a great experience! We appreciate you mentioning our team's helpfulness and efficiency, and we're so glad your daughter was entertained. Thanks for your kind words!
Friendly and courteous
Friendly and courteous. Cleaned up inside the car and road to a very good degree. Minimal glass left for me to remove.
Quality of work was good and looks like new.
October 1, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that you found our team friendly and courteous and that you were pleased with the quality of work. We appreciate your positive feedback regarding the cleanliness.
Good customer service and communication.
October 3, 2025
Reply from National Windscreens - Liverpool
We appreciate you recognizing our efforts and are glad you had a positive experience with our customer service and communication.
Prompt and courteous service and a good…
Prompt and courteous service and a good job done.
October 1, 2025
Reply from National Windscreens - Liverpool
We appreciate you sharing! We are so happy to hear that you found our service prompt and courteous, and that a good job was done.
Reply from National Windscreens - Liverpool
We're happy to hear that you had a great experience. Thank you for your positive feedback; it means a lot to us.
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