The man who fitted my new windscreen (sorry I didn’t catch his name) provided such a lovely and genuinely high standard of customer service. Would highly recommend.
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Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards,... See more
Company replied
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many th... See more
Company replied
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... See more
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Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
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Staff in the Liverpool branch were…
Staff in the Liverpool branch were amazing! Very friendly and helpful from initial booking through to completion. Would highly recommend the team, what a great experience.
September 25, 2025
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're happy to hear that the Liverpool branch staff were amazing and helpful from booking to completion. We're glad you had a great experience and would recommend the team.
The service was easy to arrange
The service was easy to arrange, quick to sort and easy to pay.
September 23, 2025
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're so glad to hear our service was easy to arrange, quick to sort, and easy to pay.
Amazing service from Gary in the…
Amazing service from Gary in the Liverpool branch . He kept us informed every step of the job. He is an outstanding member of your team
September 22, 2025
Reply from National Windscreens - Liverpool
We appreciate you taking the time to leave us this positive feedback! We're happy to hear that you received amazing service and were kept informed during the job.
Everything carried out efficiently
Everything carried out efficiently and in good time.
September 17, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that everything was carried out efficiently and in good time. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Liverpool
We are so glad you had a friendly and excellent experience. Thank you for your positive feedback; we appreciate it.
Gary and his team were fantastic
September 11, 2025
Reply from National Windscreens - Liverpool
We're glad you had a fantastic experience with our team. Thank you for sharing your positive feedback; it means a lot to us.
Gary was absolutely fantastic!
Gary was absolutely fantastic. He went above and beyond to make sure my car was ready in a timely manner and his communication was second to none.
Would highly recommend!
September 10, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that your car was ready quickly and that you were impressed with the communication. We appreciate your recommendation and thank you for your positive feedback!
Great Experience.
Great Experience.
My windscreen was cracked by a stone and I was worried about how to go about it. I was put in touch with National windscreen through my insurer and the rest was a walk in the park. I got a quick appointment which was quickly rescheduled for another day as the ordered windscreen came with a fault. On the day, my car was ready in a few hours and it was professionally done like brand new.
September 4, 2025
Reply from National Windscreens - Liverpool
We're glad you enjoyed your experience. It's great to hear the process was smooth, despite the initial delay. We appreciate your positive feedback regarding our team's professionalism and the quality of the work. Thank you!
The crack has not changed I can’t see…
The crack has not changed I can’t see any difference
September 3, 2025
Reply from National Windscreens - Liverpool
We appreciate your feedback and are sorry the product did not meet your expectations. We'll review your comments.
Windscreen crack sorted quickly and…
Windscreen crack sorted quickly and great communication from Gary throughout!
August 22, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that the windscreen crack was sorted quickly. We appreciate your positive feedback regarding the communication you received throughout the process!
Prompt professional service
August 28, 2025
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Liverpool
We appreciate you sharing! We are so happy you were pleased with our quick and friendly service. Thank you!
Replacement windscreen
very efficient, from organising the replacement windscreen to the end very well organised and kept us informed at all times
August 20, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that the windscreen replacement was efficient and well-organized. We appreciate your positive feedback and are glad we kept you informed throughout the process.
Quick turnaround and good service
August 20, 2025
Reply from National Windscreens - Liverpool
We appreciate you sharing your feedback! We are so happy you were pleased with our quick turnaround and good service.
National windscreens replacement
National windscreens replaced my windscreen, when returning home I noticed the seal above the windscreen had started to lift in several places. National windscreens came to my house 2 days later and said they would do there best to fix it. Its not a great job, I thought a specialist firm would do a much better job
August 19, 2025
Reply from National Windscreens - Liverpool
We appreciate your feedback and regret that the seal wasn't properly fitted during your windscreen replacement. We're sorry our attempt to fix it didn't meet your expectations. We value your business and are looking into this matter.
Gteat service
August 19, 2025
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
5* service
5* service from booking to collection. Very professional service quick and outstanding.
August 18, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that you found our service professional and quick from booking to collection. We appreciate your positive feedback and thank you for your review!
Excellent Service
On time, friendly fitter, worked quickly, stopped for a chat, gave recommendations.
July 31, 2025
Reply from National Windscreens - Liverpool
We're so glad the fitter was punctual, helpful, and efficient. It's great they took the time to chat and offer advice. We appreciate your positive feedback!
Reply from National Windscreens - Liverpool
We're happy to hear that our service met your expectations! Thank you for your positive feedback; we appreciate your time.
Staff so good helpful and polite
August 8, 2025
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We are so glad to hear that our staff was helpful and polite during your visit with us.
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