The man who fitted my new windscreen (sorry I didn’t catch his name) provided such a lovely and genuinely high standard of customer service. Would highly recommend.
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See what reviewers are saying
Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards,... See more
Company replied
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many th... See more
Company replied
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... See more
Company replied
Company details
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1K reviews
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Reply from National Windscreens - Liverpool
We are happy to hear that you felt well-informed and that our team demonstrated professionalism throughout the entire process. Thanks for your review!
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Staff very friendly, helpful and gave good advise.
Staff very friendly, helpful and advisory they did a very good job no problems.
August 1, 2025
Reply from National Windscreens - Liverpool
We appreciate you sharing your feedback! We're happy to hear that our staff were friendly, helpful, and advisory and that they did a very good job.
Good service
Very convenient! Pleasant Scouser knocked on my door early morning, answered my questions and had fitted my new windscreen within the hour! Great!
July 31, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that the service was convenient and efficient! It's great to know the technician was helpful and completed the work quickly. Thank you for your positive feedback!
Prompt replacement of screen
July 26, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that the screen replacement was prompt. Thank you for your feedback and for sharing your experience with us.
Excellent service
Excellent service , Gary kept me updated and informed before and after and replacement was very straightforward.
July 30, 2025
Reply from National Windscreens - Liverpool
We appreciate you sharing your feedback. We're happy to hear that you received excellent service and were well-informed throughout the replacement process. Thank you!
Reply from National Windscreens - Liverpool
We appreciate your review! We are so happy to hear our communication was excellent, and you received speedy service.
Pleasant efficient service
Allowed me to drop in car the day before and all sorted, on time, as promised
July 21, 2025
Reply from National Windscreens - Liverpool
We're happy that we could accommodate your early drop-off and provide timely service, just as promised. Thank you for your positive feedback!
Excellent service and prompt…
Excellent service and prompt replacement. Would recommend
July 24, 2025
Reply from National Windscreens - Liverpool
We appreciate you sharing your experience! We are so glad to hear you received excellent service and a prompt replacement. Thank you for recommending us!
quick and professional with the work
July 21, 2025
Reply from National Windscreens - Liverpool
We're glad you found our work quick and professional. Thank you for your feedback; we appreciate it.
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're glad to hear our staff was friendly and that we replaced your windscreen quickly and cleanly.
Reply from National Windscreens - Liverpool
We are happy to hear that you had a fast and friendly experience with us, and we appreciate your positive feedback on our clean work!
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Highly recommend
A very straightforward experience. Booking in for a windscreen replacement was easy and communication throughout the entire process was high quality. I knew what to expect at every stage and the job was done very well.
I would definitely recommend.
July 18, 2025
Reply from National Windscreens - Liverpool
We appreciate your feedback! We're happy to hear that booking your windscreen replacement was easy and the communication was high quality. It's great to know you felt informed throughout the process and were pleased with the work. Thank you for recommending us!
Good communication
Good communication, quick service, high customer service. Very pleased with the work done.
July 19, 2025
Reply from National Windscreens - Liverpool
We appreciate your positive feedback! We're delighted to hear that you experienced good communication, prompt service, and high-quality customer service. We're very pleased you were happy with the work.
The timing of the appointment was…
The timing of the appointment was perfect and also the home visit made it very easy to get the work done
July 18, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that the appointment time worked well for you and that our home visit made the process easier. Thank you for your positive feedback!
Friendly with great communication all…
Friendly with great communication all round excellent service.
July 11, 2025
Reply from National Windscreens - Liverpool
We appreciate you taking the time to leave us this great review. We're so happy to hear you received excellent service and friendly communication.
Great service
Great service. Dropped car into the garage & work was completed within 40 minutes. Stephen was great & gave me all the information I needed. Very pleased.
July 16, 2025
Reply from National Windscreens - Liverpool
We're happy to hear that you had a great service experience! It's wonderful that the work was completed quickly and that our team member provided helpful information. We appreciate your positive feedback.
Fast and friendly service.
June 25, 2025
Reply from National Windscreens - Liverpool
We appreciate you taking the time to share your positive experience with our fast and friendly service. Thank you for your feedback!
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