First and foremost, the customer service experience was impeccable. The person who was assigned to look after my car thoroughly explained things to so brilliantly. Things that I did not know well, or... See more
Company replied
Location
Switch locationUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Booked in within 24 hours of my car being broken into, I was going on holiday the next morning and they stored the car for me until I returned. Great service and simple to deal with. Thanks a lot fo... See more
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Sam the Depot Manager was very helpful sorted the appointment out and got an earlier appointment for my car to be done. Chris the fitter did a first Class job in doing the job and kept me informed... See more
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Great service from booking my car in to getting the job done . Except … there were glass particles left on the doors / dashboard. It wasn’t cleaned properly.
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Company details
About National Windscreens - Manchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, United Kingdom
- 0161-401-0733
4.6
Excellent
796 reviews
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Reply from National Windscreens - Manchester
We appreciate you sharing! We are so happy you were pleased with our quick service and friendly staff. Thank you!
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We are so happy you were pleased with our quick, friendly, and efficient staff.
Easy to book but you moved the time…
Easy to book but you moved the time which was really unhelpful.
December 19, 2025
Reply from National Windscreens - Manchester
We're happy booking was easy. We regret the time change inconvenienced you and we appreciate your feedback.
Windscreen Replacement
I was greeted politely, with an updated estimate, regarding the completion of the work. This culminated in the installation of the new windscreen being sooner than expected. Advice was given on the duration of time, before the car should be washed, to assist curing.
December 17, 2025
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that you were greeted politely and received an updated estimate. We're also glad the windscreen installation was completed sooner than expected and that helpful advice was provided.
Full marks to Trafford
The staff at the Trafford centre were excellent. There was a problem with my windscreen delivery date, but the team kept me informed, apologised, sorted the problem and were very helpful throughout. Full marks to Trafford.
December 16, 2025
Reply from National Windscreens - Manchester
We appreciate you taking the time to share your experience. We're happy to hear that the team kept you informed and resolved the delivery date issue. We are grateful for your feedback.
Amazing service
Amazing service, dropped off at 8.30 and was ready for pick up by 25 past 10… left me a text as i couldn’t answer the phone! Really good service thanks guys!
December 16, 2025
Reply from National Windscreens - Manchester
We're happy to hear that you had such a positive experience with our service! We appreciate your feedback and are so glad everything was completed quickly and efficiently for you.
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Convenient and easy
Windscreen replaced at home by a helpful operative. The text and call with arrival time were useful.
December 5, 2025
Reply from National Windscreens - Manchester
We're happy to hear that the windscreen replacement at your home went smoothly! We appreciate your positive feedback regarding the helpful operative and timely communication.
Very helpful and friendly
November 27, 2025
Reply from National Windscreens - Manchester
We are so happy to hear that we were helpful and friendly! Thank you for your positive feedback; it means a lot to us.
Team of experts in their field
Great communication.
I am very happy with well done windscreen replacement.
November 25, 2025
Reply from National Windscreens - Manchester
We're happy to hear that you were pleased with our communication and your windscreen replacement. Thank you for sharing your positive experience with us!
Straightforward and accommodating…
Straightforward and accommodating booking process, with a variety of dates available. Full explanation given and insurance policy dealt with for chip repair in windscreen. Polite, friendly and efficient service.
November 27, 2025
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy the booking process was straightforward and accommodating, with various dates available. It's great that we fully explained the process and handled your insurance policy for the chip repair. We're glad you found our service polite, friendly, and efficient.
The whole experience was straightforward and hassle free
The whole experience was straightforward and done in good time. I was able to work out of the reception area which was also a great help
November 26, 2025
Reply from National Windscreens - Manchester
We're happy to hear that your experience was straightforward and efficient. It's great you were able to work in our reception area; we appreciate your positive feedback!
National Windscreens great service
A very quick and professional experience staff we're very helpful couldn't fault them got me on the road very quickly would recommend National Windscreens to anyone who needs a new windscreen
November 20, 2025
Reply from National Windscreens - Manchester
We're happy to hear that you had a quick and professional experience. We appreciate your kind words about our staff and are glad we got you back on the road swiftly. Thank you for recommending our services!
technician excellent
November 19, 2025
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The replacement of the windscreen is…
The replacement of the windscreen is perfectly finished within just 4-5 hours. The only thing make I feel bad is that my sun visor clip was found broken after the replacement works. The overall experience was good at all.
November 19, 2025
Reply from National Windscreens - Manchester
We're glad the windscreen replacement was completed to your satisfaction. We regret to hear about the broken sun visor clip and any inconvenience this may have caused. We appreciate your feedback.
Absolutely amazing customer service…
Absolutely amazing customer service very quick and very reliable I really don't have a bad word to say about them
November 19, 2025
Reply from National Windscreens - Manchester
We are happy to hear that you had such a wonderful experience! It means a lot to us that you found our service quick and reliable. Thank you for your positive feedback!
Reply from National Windscreens - Manchester
We appreciate you taking the time to share your positive experience. We are happy to hear that you received excellent and professional service.
Quick service and kept up to date…
Quick service and kept up to date throughout.
I stayed during the repair which ensured I could work onsite on my laptop.
(Shuld install coffee machine for those staying though...)
November 14, 2025
Reply from National Windscreens - Manchester
We're glad you appreciated the quick service and updates during your stay. We appreciate your suggestion about a coffee machine for guests who stay; we'll consider this for future improvements. Thank you for your feedback.
Reply from National Windscreens - Manchester
We're happy to hear that our staff were helpful and friendly. Thank you for your positive feedback!
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