First and foremost, the customer service experience was impeccable. The person who was assigned to look after my car thoroughly explained things to so brilliantly. Things that I did not know well, or... See more
Company replied
Location
Switch locationUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Booked in within 24 hours of my car being broken into, I was going on holiday the next morning and they stored the car for me until I returned. Great service and simple to deal with. Thanks a lot fo... See more
Company replied
Sam the Depot Manager was very helpful sorted the appointment out and got an earlier appointment for my car to be done. Chris the fitter did a first Class job in doing the job and kept me informed... See more
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Great service from booking my car in to getting the job done . Except … there were glass particles left on the doors / dashboard. It wasn’t cleaned properly.
Company replied
Company details
About National Windscreens - Manchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, United Kingdom
- 0161-401-0733
4.6
Excellent
796 reviews
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Staff very friendly
Staff very friendly
There is a waiting room but nowhere to get a drink even though you could be waiting for two to four hours
January 19, 2026
Reply from National Windscreens - Manchester
We're happy to hear that our staff was friendly. We appreciate your feedback regarding the waiting room and the lack of refreshments during longer waits.
Reply from National Windscreens - Manchester
We are happy to hear that you received great service! Thank you for your positive feedback regarding the quick turnaround.
Fast and excellent job.
January 20, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing your feedback. We are so happy you were pleased with our fast and excellent job.
Brought my car here to have the…
Brought my car here to have the windscreen replaced, was told it would be 2-4 hours wait, which i didn't mind.
However the waiting room was on the small side with a small heater which you couldn't really feel.
There was no refreshments available to buy to try and keep yourself warm.
This was in the month of January.
January 13, 2026
Reply from National Windscreens - Manchester
We appreciate you bringing your concerns to our attention. We regret that the waiting area's comfort and lack of refreshments during your windscreen replacement in January were not satisfactory. We'll review this to improve our customer's experience.
On time..good lads.
On time..good lads.
Quickly got on with things.
Much appreciated..thank you.
January 15, 2026
Reply from National Windscreens - Manchester
We're happy to hear that you were pleased with our promptness and the team's work ethic. We appreciate you taking the time to leave us feedback.
Great service
They completed the work right on time and provided excellent service. A great place, highly recommended.
January 19, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback and are happy to hear that the work was completed on time and that you experienced excellent service. We are glad you recommend us!
Professionalism
January 13, 2026
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Recommended! 5*****
A professional job with great communication. Early call confirming time of arrival later that day. And a quick ring before arrival. A thoroughly professional approach & complete windscreen replacement.
January 8, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that you experienced great communication and a thoroughly professional approach to your windscreen replacement. Thank you!
1st class service
Customer friendly. I has to move my appointment and they were good at fitting me in at short notice. Courtesy call to remind me of my appointment and we're very friendly on the day of my visit. Very professional job done thank you and all your team
January 14, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing your experience. We're happy to hear that we could accommodate your appointment change at short notice. It's great to know our team was friendly and professional during your visit, and that you are pleased with the work completed. Thank you!
I was kept informed when technician…
I was kept informed when technician would be here, he also rang before coming which was helpful, and technician was very polite and professional and efficient. Job well done from start to finish.
January 14, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that you were kept informed and that the technician was polite, professional, and efficient. It's great to know the job was well done from start to finish.
100% professional job!
January 6, 2026
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Manchester
We appreciate you taking the time to share your feedback; we are so happy to hear you experienced excellent staff and quality!
Great service given
Great service given
Professional and a first class job delivered
The staff were very welcoming and helpful.
January 6, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing your experience! We're happy to hear that you received professional service and a first-class job, and that our staff were welcoming and helpful.
Efficient at all levels.
Efficient at all levels.
Arranging appointment
Kept informed of arrival time
Job completed well giving me information in a respectful way
January 9, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that you found our service efficient, were kept informed, and that the job was completed well with respectful communication.
Reply from National Windscreens - Manchester
We appreciate you sharing that our service and communication were fast! We are so happy you had a positive experience.
Reply from National Windscreens - Manchester
We're happy to hear that you found our service professional and efficient, with clear explanations. Thank you for your positive feedback!
Quickly carried out the work and great…
Quickly carried out the work and great communication
January 1, 2026
Reply from National Windscreens - Manchester
We're glad you enjoyed your experience, and we appreciate you taking the time to leave us this great feedback. Thank you!
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We are so happy you were pleased with our quick, professional service and friendly staff.
Not the best if you are waiting
The waiting room was uncomfortable and freezing cold. There was no tea or coffee, as the location is secluded there are no external options.
December 29, 2025
Reply from National Windscreens - Manchester
We appreciate you taking the time to share your experience. We're sorry the waiting room was not comfortable and that refreshments were unavailable. We will review this.
Excellent service from start to finish…
Excellent service from start to finish and great communication.
December 24, 2025
Reply from National Windscreens - Manchester
We appreciate you sharing! We're so happy to hear you received excellent service and great communication from start to finish.
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