First and foremost, the customer service experience was impeccable. The person who was assigned to look after my car thoroughly explained things to so brilliantly. Things that I did not know well, or... See more
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Location
Switch locationUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Booked in within 24 hours of my car being broken into, I was going on holiday the next morning and they stored the car for me until I returned. Great service and simple to deal with. Thanks a lot fo... See more
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Sam the Depot Manager was very helpful sorted the appointment out and got an earlier appointment for my car to be done. Chris the fitter did a first Class job in doing the job and kept me informed... See more
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Great service from booking my car in to getting the job done . Except … there were glass particles left on the doors / dashboard. It wasn’t cleaned properly.
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Company details
About National Windscreens - Manchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, United Kingdom
- 0161-401-0733
4.6
Excellent
798 reviews
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Reply from National Windscreens - Manchester
We appreciate you sharing that the workshop operatives were very good! We are so happy you were pleased with us.
Smooth process on time.
March 11, 2026
Reply from National Windscreens - Manchester
We appreciate you taking the time to share your experience, and we are so happy to hear that the process was smooth and on time for you.
Excellent service
On arrival the technician told me that it would be done in 2 hours so went back just after the 2 hours to see it sat outside all done and ready to go. He also advised not to wash it for 48 hours and that there is lifetime guarantee on it so any leeks that appear to return it to them and they will sort it
March 15, 2026
Reply from National Windscreens - Manchester
We're glad you enjoyed your experience! We appreciate you mentioning the quick service and the information about the warranty and aftercare. Thank you for your positive feedback.
Staff was good window screen is good
Staff was good window screen is good ! Only thing they didn’t do was my wiper blades as they didn’t have the ones for my car ! Only thing that I think is I had a dash cam which they don’t put back on the screen?
March 12, 2026
Reply from National Windscreens - Manchester
We're glad you appreciated our staff and the window screen. We regret not having your wiper blades and that the dash cam wasn't reattached. We'll review our procedures to prevent this oversight in the future. Thanks for the feedback.
Staff were friendly and courteous
Staff were friendly and courteous.
Job was completed a lot quicker than expected.
March 11, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We are so happy to learn that our staff were friendly and courteous and that the job was completed quickly.
Windscreen replacement Highly professional and efficient in…
Highly professional and efficient in replacing my windscreen. From the politeness & courtesy of the office Manager, through to Steve (the fitter) I was very impressed and would recommend the Manchester Branch
March 12, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that you were impressed with the professionalism and efficiency of our team during your windscreen replacement. We're glad you had a great experience and would recommend our Manchester branch.
BIG stone chip - replacement screen required
Quick and easy booking
Local workshop
Pleasant staff
March 10, 2026
Reply from National Windscreens - Manchester
We're glad you found the booking process straightforward, the workshop local, and our staff pleasant. Thank you for your positive feedback!
excellent engineer
Job No. 5945875
the engineer who did this job was excellent - communicated well and did a clean, tidy job - i would recommend him
March 12, 2026
Reply from National Windscreens - Manchester
We appreciate you taking the time to share your positive experience. We're happy to hear that the engineer provided excellent service and communication.
Arrived on time
Arrived on time, got the job done, hardly any mess,Information about not driving and washing the car. Thank you
March 5, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We're happy to learn that we arrived on time and completed the job with minimal mess, and that we provided helpful information.
Great Service and Reassurance
The fitter put me at ease about the job explaining everything that would be be done, very helpful, great service, would definitely recommend National Windscreens Trafford Park.
March 10, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that the fitter made you feel comfortable by explaining the job thoroughly. We're glad you found the service helpful and would recommend us.
Reply from National Windscreens - Manchester
We appreciate you sharing that our team was helpful and professional! We are so happy you were pleased with our service.
Reply from National Windscreens - Manchester
We appreciate you letting us know that our customer service was very good and our service was efficient! We are so happy you were pleased with us.
We’re on time quick and very efficient
March 6, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing that our service was prompt and efficient! We are so happy you had a great experience with us.
A nasty shock turned into a pleasant surprise by NFU insurance and National Windscreens.
The company my car is insured with (NFU)contacted National Windscreens in Trafford Park, Manchester. They in turn contacted me very promptly by phone and discussed a convenient date for replacement. The insurance company sorted out the excess.
I was sent date reminder texts by National Windscreens.
I took the car in and was given an exact time when it would be finished.I collected the car. The staff were helpful and pleasant.The replacement has been faultless.It would be difficult to improve on the service
February 27, 2026
Reply from National Windscreens - Manchester
We're happy to hear that the service, from the initial contact to the replacement, was efficient and faultless. It's great to know the staff were helpful and the reminders were useful. Thank you for your positive feedback.
I had a waiting appointment
I had a waiting appointment, quick turnaround in about half an hour.
February 24, 2026
Reply from National Windscreens - Manchester
We're happy to hear that your waiting appointment had a quick turnaround. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Manchester
We appreciate you sharing that the job was done well, quickly, and that our service was courteous and professional! We are so happy you were pleased with us.
Easy process
Friendly staff on arrival. A clear explanation of the work and timescales both in advance and on the day. All in all a really easy process, would definitely recommend this company and branch.
February 20, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We're happy to hear that you found our staff friendly and received a clear explanation of the work and timescales. We're also glad you found the process easy and would recommend us.
The job was well done in spite of poor…
The job was well done in spite of poor weather conditions, however we did have to wait in all day for the technician to arrive, even though we were allocated a specific time slot.
February 25, 2026
Reply from National Windscreens - Manchester
We appreciate your feedback and are glad the job was well done despite the weather. We regret that you had to wait all day for the technician's arrival. We'll review our scheduling to improve our time slot accuracy.
Fitted us in at a time convenient to…
Fitted us in at a time convenient to us. Held the car overnight as i couldn't return that day. The screen was amazing.
February 17, 2026
Reply from National Windscreens - Manchester
We're happy to hear that we could accommodate your schedule and hold the car overnight. We're glad you found the screen amazing and appreciate your feedback!
Really kind staff
The wrong glass was ordered for my windshield but they were prompt in informing me, allowed me to keep my car with them and had the correct glass + fully installed two days later ensuring I had my car back in plenty of time of when I needed it.
February 18, 2026
Reply from National Windscreens - Manchester
We appreciate you taking the time to share your experience. We're glad that we promptly informed you about the glass issue and ensured the correct one was installed quickly. We're happy to hear that you were able to get your car back in time.
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