I cannot recommend enough this team @National Windscreens / Middleseborough.... Richie (the trainer at this site), Chris and David also, were quite simply - from start to finish of my whole experien... See more
Company replied
Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they w... See more
Company replied
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
Company replied
Very helpful and kept me posted after the software was set up to re calculate vehicle driver assist systems, it has solved 3 software issues that vauxhall main dealer could not resolve, very happy.
Company replied
Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
802 reviews
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The window fitter was excellent and…
The window fitter was excellent and really did a great job, he was on time very helpful but the waiting time to actually get the windows was not great it was over a weeks wait and that was non negotiable.
July 20, 2026
Reply from National Windscreens - Middlesbrough
We're pleased to hear that the window fitter provided excellent service and did a great job. We understand your frustration regarding the waiting time for the windows and apologize for any inconvenience this caused.
Reply from National Windscreens - Middlesbrough
We are so pleased to hear that you experienced excellent service and great customer service! Thank you for your positive feedback.
Windscreen Wonderboys...!, "if carlsberg did automotive glass replacement"
I cannot recommend enough this team @National Windscreens / Middleseborough.... Richie (the trainer at this site), Chris and David also, were quite simply - from start to finish of my whole experience - fully dedicated to going over and beyond to meet my requirements for a temporary fix to my rear quarterlight window fix/improvement/..
The service and approach to my problem was second to none !> I turned up on spec, in a little bit of distress to be honest and without any notice, minutes or within the hour of them closing and they knocked it out of the park which was incredibly efficient and kind of them and their whole operation. A credit to the group organization, thank you guys. Paul R, East Riding (passing through, 2 hours from home at the time of my visit! )>
July 27, 2026
Unprompted review
Reply from National Windscreens - Middlesbrough
We are incredibly grateful for your wonderful feedback! It's fantastic to hear that our team went above and beyond to assist you, especially when you were in a difficult situation and far from home. We pride ourselves on providing exceptional service, and it's truly rewarding to know that our efficient and kind approach made such a positive impact. Thank you for recognizing our team's dedication.
Great service
July 17, 2026
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly,efficient operative.Arrived…
Friendly,efficient operative.Arrived when promised and worked diligently with no fuss.
July 22, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our operative was friendly and efficient, arrived as promised, and worked diligently. Thank you for your wonderful feedback!
Very helpful and kept me posted
Very helpful and kept me posted after the software was set up to re calculate vehicle driver assist systems, it has solved 3 software issues that vauxhall main dealer could not resolve, very happy.
July 14, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our software setup and recalculation of your vehicle's driver assist systems were very helpful. It's wonderful that we were able to resolve the software issues that the main dealer could not, and that you are very happy with the outcome.
I would have given five stars if I had…
I would have given five stars if I had been updated on my new windscreen had been fitted instead of me trying to get in touch with local fitting company
July 16, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your feedback and understand your frustration regarding the lack of updates. We are reviewing our communication process to ensure this doesn't happen again.
Very helpful and friendly staff
Very helpful and friendly staff, easy to book a appointment and the service was excellent 👌
July 16, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you found our staff helpful and friendly, and that booking an appointment was easy. Thank you for highlighting our excellent service!
Mobile fitter was brilliant from start…
Mobile fitter was brilliant from start to finish, punctual, very knowledgeable and explained everything
July 15, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our mobile fitter was brilliant from start to finish. It's wonderful to know they were punctual, knowledgeable, and explained everything clearly!
Did exactly what they needed to with no issue
Experience consisted of the repair on the correct date with no issues
July 15, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that your repair was completed on the correct date and without any issues. Thank you for your positive feedback!
Excellent service friendly and helpful
July 13, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that you experienced excellent service and found our team to be friendly and helpful. Thank you for your wonderful feedback!
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that our communication was great and that we were fast on the job. Thank you for your wonderful feedback!
Easy booking process
Easy booking process
Easy to find no problems with dropping the car off.
Kept up to date with any time changes via text
Friendly staff
July 2, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you found the booking process easy and had no problems dropping off your car. It's great to hear we kept you updated and that our staff were friendly!
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that you found our staff to be friendly and efficient, and that you were happy with the work. Thank you for your wonderful feedback!
Even though we had our home visit…
Even though we had our home visit cancelled, we had to take it to national windscreens they were very friendly quick and professional..
June 29, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear that even though your home visit was cancelled, our team at the service center was very friendly, quick, and professional. Thank you for your positive feedback!
Professional service
David arrived on time and replaced the windscreen carefully and professionally. He was friendly and explained the process and aftercare necessary.
July 10, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased to hear our technician arrived on time and replaced your windscreen carefully and professionally. It's wonderful that they were friendly and explained the process and aftercare needed. Thank you for your kind words!
Reply from National Windscreens - Middlesbrough
We are so pleased to hear that you found our service very efficient and that we did a job well done. Thank you for your kind words!
Pleasant staff
Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they wait. Although a nice cafe is very close by and open until 13.00
July 8, 2026
Reply from National Windscreens - Middlesbrough
We're delighted to hear that our staff were pleasant and that the work was completed efficiently. We appreciate your feedback regarding a coffee machine and are glad you found a nice cafe nearby.
Excellent service
Excellent service, friendly staff, done with time confirmed, 100% would recommend this business
July 2, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you received excellent service and found our staff friendly. It's great to hear the work was completed within the confirmed time, and we truly appreciate your recommendation!
Excellent service
Excellent service. Booked through my insurance cover. Staff were very helpful and welcoming.
July 2, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you received excellent service and found our staff helpful and welcoming, especially with your insurance booking. Thank you for your kind words!
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