I am very happy with my windscreen replacement. The team did a fantastic job right outside my house, which made the whole process super convenient. Highly recommended!
Company replied
94 Tanners Drive, Blakelands, MK14 5BP Milton Keynes, Buckinghamshire, GB
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I am very happy with my windscreen replacement. The team did a fantastic job right outside my house, which made the whole process super convenient. Highly recommended!
Company replied
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitte... See more
Company replied
Windscreen replacement Impressively quick, helpful and efficient. Staff at the garage in Milton Keynes repaired the windscreen in a very short spell of time and kept me well informed throughout. Mo... See more
Company replied
The technician was a polite and professional person. He replaced my front passenger side window in really quick time, he hoovered everything up for me, and the window itself it spot on. It was easy to... See more
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
94 Tanners Drive, Blakelands, MK14 5BP, Milton Keynes, Buckinghamshire, United Kingdom
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Excellent service. Replacing my windshield was no problem for them at all. Everything works perfectly after the replacement. I highly recommend them.

Reply from National Windscreens - Milton Keynes
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitter was a very pleasant and polite young man.He was very efficient and completed the job to a very high standard.Despite not having turned up for the original booking I would have no hesitation in recommending and using National windscreens again.

Reply from National Windscreens - Milton Keynes
Staff were very helpful and did a great job but there depot is miles from anywhere and there waiting area for a 4hr wait was shocking just 3 chairs no coffee machine nothing very poor

Reply from National Windscreens - Milton Keynes
MK branch did really well. Replacement was done within 3 hours after arrival with ADAC calibration and after two weeks all good
Thank you

Reply from National Windscreens - Milton Keynes
I paid for a replacement wipers to be fitted (£33.90) but was told a part was missing from the box. The fitter then told me i would get a refund which i told him that was not what i wanted. I wanted the new wipers. He told me that he would write this up and that i would get the refund within 2-3 weeks.

Reply from National Windscreens - Milton Keynes
The technician was a polite and professional person. He replaced my front passenger side window in really quick time, he hoovered everything up for me, and the window itself it spot on. It was easy to book my appointment and they were able to fit me in quickly too.

Reply from National Windscreens - Milton Keynes
Dropped my car off to national windscreen Milton Keynes when scheduled to have a call when I return home to say that the wrong windscreen for my car had been ordered.
Reschedule a week later, returned to pick my car up to find my dash cam bracket had been broken but which they were aware off but didn’t mention it to me until I raised the issue. The manager said they would contact me and order a replacement, haven’t heard any thing from them since.
Poor service all round and won’t recommend.

Reply from National Windscreens - Milton Keynes
It was old good old school service. Very quick and efficient.

Reply from National Windscreens - Milton Keynes
I had my front windscreen replaced and after I went Bach home I found that the sun visor is broken. It has been more than a week and the spare part has not arrived. The sun visor is still broken and has not been fixed.

Reply from National Windscreens - Milton Keynes
It was so easy to arrange, good communication.
Ryan managed to get me in earlier which really helped.

Reply from National Windscreens - Milton Keynes

Reply from National Windscreens - Milton Keynes
The booking process was easy.
A member of staff phoned to say they were over booked and offered me another day over the weekend.
I dropped my car off at their base and the work was done.
My car had been hoovered and cleaned.
Very good and polite service.

Reply from National Windscreens - Milton Keynes
Having set aside a day to have the glass replaced for my car I got a call at midday from the technician to say the glass had been delivered damaged that morning so they would have to reorder and rearrange my appointment. The appointment was arranged for the following week when I would be at work, but on the morning of the appointment the technician called asking if I had any shelter as it was going to rain. I work at a school where there is nothing to shelter under in the car park, the appointment was desperately needed as the crack in my screen had spread and the car’s MOT was due to expire. So I called your customer services to be told that your technicians are not supplied with any sort of cover. I cannot believe that operating in the UK where it frequently rains you are reliant on good weather or customers having somewhere to shelter in order to replace a windscreen. I therefore had a great deal of anxiety dealing with National Windscreens and I would not recommend them.

Reply from National Windscreens - Milton Keynes
Engineer turned up as arranged and on time. Job completed efficiently and effortlessly. Very pleased

Reply from National Windscreens - Milton Keynes
Simple drop off and collection. professional service all round.

Reply from National Windscreens - Milton Keynes

Reply from National Windscreens - Milton Keynes
Lack of your response to my concerns about my experience, with your company.
Since the fitting of my windscreen, I have had concerns, and have made many, phone calls, to various departments, with the promise of “Someone will phone you”.
I have waited 3 days for this epic call, and now you, have the Gall, the Temerity, to ask about an experience that is still ongoing and not to my satisfaction.
Phone me, so I can get this sorted.

Reply from National Windscreens - Milton Keynes

Reply from National Windscreens - Milton Keynes
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