National Windscreens - Milton Keynes Reviews 

623
TrustScore 4.5 out of 5

4.3

94 Tanners Drive, Blakelands, MK14 5BP Milton Keynes, Buckinghamshire, GB


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Rated 5 out of 5 stars

I am very happy with my windscreen replacement. The team did a fantastic job right outside my house, which made the whole process super convenient. Highly recommended!

Company replied

Rated 5 out of 5 stars

Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitte... See more

Company replied

Rated 5 out of 5 stars

Windscreen replacement Impressively quick, helpful and efficient. Staff at the garage in Milton Keynes repaired the windscreen in a very short spell of time and kept me well informed throughout. Mo... See more

Company replied

Rated 5 out of 5 stars

The technician was a polite and professional person. He replaced my front passenger side window in really quick time, he hoovered everything up for me, and the window itself it spot on. It was easy to... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Milton Keynes

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • 94 Tanners Drive, Blakelands, MK14 5BP, Milton Keynes, Buckinghamshire, United Kingdom

  • 01908-465-143

4.3

Excellent

TrustScore 4.5 out of 5

623 reviews

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4.3

All reviews

(623)

21,241 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Replacing my windshield was no problem for them at all. Everything works perfectly after the replacement. I highly recommend them.

June 23, 2026
National Windscreens - Milton Keynes logo

Reply from National Windscreens - Milton Keynes

We're so pleased to hear that replacing your windshield was no problem and that everything is working perfectly after the replacement. Thank you for your high recommendation!

Rated 5 out of 5 stars

Had a bit of a hiccup on the first day…

Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitter was a very pleasant and polite young man.He was very efficient and completed the job to a very high standard.Despite not having turned up for the original booking I would have no hesitation in recommending and using National windscreens again.

June 25, 2026
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Reply from National Windscreens - Milton Keynes

We appreciate you taking the time to share your experience. We sincerely apologize for the initial scheduling issue and the lack of communication. We're happy to hear that despite this, our technician was pleasant, efficient, and completed the job to a very high standard. Thank you for your recommendation!

Rated 2 out of 5 stars

Staff were very helpful and did a great…

Staff were very helpful and did a great job but there depot is miles from anywhere and there waiting area for a 4hr wait was shocking just 3 chairs no coffee machine nothing very poor

June 23, 2026
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Reply from National Windscreens - Milton Keynes

Hi,

Thank you for taking the time to review your recent experience.

We’re sorry to hear you’re unhappy and that our service did not meet your expectations.



If you would like us to look into this, please contact us with your details, at:

CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email



Kind regards,

National Windscreens

Rated 5 out of 5 stars

MK branch did really well

MK branch did really well. Replacement was done within 3 hours after arrival with ADAC calibration and after two weeks all good
Thank you

June 18, 2026
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Reply from National Windscreens - Milton Keynes

We're truly happy to hear about your positive experience with our MK branch and the quick replacement. Thank you for your kind words!

Rated 2 out of 5 stars

I paid for a replacement wipers to be…

I paid for a replacement wipers to be fitted (£33.90) but was told a part was missing from the box. The fitter then told me i would get a refund which i told him that was not what i wanted. I wanted the new wipers. He told me that he would write this up and that i would get the refund within 2-3 weeks.

June 17, 2026
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Reply from National Windscreens - Milton Keynes

We appreciate you sharing your experience. We are sorry the replacement wipers could not be fitted as planned. We are reviewing this to prevent similar issues.

Rated 5 out of 5 stars

The technician was a polite and…

The technician was a polite and professional person. He replaced my front passenger side window in really quick time, he hoovered everything up for me, and the window itself it spot on. It was easy to book my appointment and they were able to fit me in quickly too.

June 19, 2026
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Reply from National Windscreens - Milton Keynes

We appreciate your positive feedback. We're happy to hear our technician was polite and professional, quickly replacing your window and ensuring everything was clean. We're also glad booking was easy and convenient.

Rated 1 out of 5 stars

Very poor service.

Dropped my car off to national windscreen Milton Keynes when scheduled to have a call when I return home to say that the wrong windscreen for my car had been ordered.
Reschedule a week later, returned to pick my car up to find my dash cam bracket had been broken but which they were aware off but didn’t mention it to me until I raised the issue. The manager said they would contact me and order a replacement, haven’t heard any thing from them since.
Poor service all round and won’t recommend.

June 12, 2026
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Reply from National Windscreens - Milton Keynes

We are truly sorry to hear about the issues you experienced, from the incorrect windscreen order to the broken dash cam bracket and the lack of follow-up. We are reviewing this internally to improve our service.

Rated 1 out of 5 stars

Bad experience

I had my front windscreen replaced and after I went Bach home I found that the sun visor is broken. It has been more than a week and the spare part has not arrived. The sun visor is still broken and has not been fixed.

June 10, 2026
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Reply from National Windscreens - Milton Keynes

We're sorry to hear about the issue with your sun visor after the windscreen replacement. We appreciate you bringing this to our attention. We are actively looking into the delay with the spare part and will ensure it's resolved.

Rated 5 out of 5 stars

It was so easy to arrange

It was so easy to arrange, good communication.
Ryan managed to get me in earlier which really helped.

June 15, 2026
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Reply from National Windscreens - Milton Keynes

We're so pleased arranging your service was easy and our communication was good. We're glad we could help!

Rated 5 out of 5 stars

The booking process was easy.

The booking process was easy.
A member of staff phoned to say they were over booked and offered me another day over the weekend.
I dropped my car off at their base and the work was done.
My car had been hoovered and cleaned.
Very good and polite service.

June 14, 2026
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Reply from National Windscreens - Milton Keynes

We appreciate your positive feedback! We're glad the booking process was easy and that we could accommodate your schedule. It's wonderful to hear you received polite service and found your car cleaned.

Rated 5 out of 5 stars

Perfect

Perfect, very professional

June 9, 2026
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Reply from National Windscreens - Milton Keynes

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Rated 1 out of 5 stars

Avoid

Having set aside a day to have the glass replaced for my car I got a call at midday from the technician to say the glass had been delivered damaged that morning so they would have to reorder and rearrange my appointment. The appointment was arranged for the following week when I would be at work, but on the morning of the appointment the technician called asking if I had any shelter as it was going to rain. I work at a school where there is nothing to shelter under in the car park, the appointment was desperately needed as the crack in my screen had spread and the car’s MOT was due to expire. So I called your customer services to be told that your technicians are not supplied with any sort of cover. I cannot believe that operating in the UK where it frequently rains you are reliant on good weather or customers having somewhere to shelter in order to replace a windscreen. I therefore had a great deal of anxiety dealing with National Windscreens and I would not recommend them.

June 4, 2026
National Windscreens - Milton Keynes logo

Reply from National Windscreens - Milton Keynes

We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you encountered with your windscreen replacement, including the damaged glass, rescheduled appointments, and the lack of shelter for the technician. We understand your frustration and the anxiety this situation caused, especially with your MOT due. We are reviewing our procedures to better address these concerns.

Rated 5 out of 5 stars

Engineer turned up as arranged and on…

Engineer turned up as arranged and on time. Job completed efficiently and effortlessly. Very pleased

June 4, 2026
National Windscreens - Milton Keynes logo

Reply from National Windscreens - Milton Keynes

We're glad our engineer arrived on time and completed the job efficiently. Thank you for your positive feedback!

Rated 5 out of 5 stars

Simple drop off and collection

Simple drop off and collection. professional service all round.

June 4, 2026
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Reply from National Windscreens - Milton Keynes

We are so glad you found our service professional and the process simple. Thank you for your kind words.

Rated 4 out of 5 stars

Communication poor

Communication poor. Actual on-site service very good

May 28, 2026
National Windscreens - Milton Keynes logo

Reply from National Windscreens - Milton Keynes

We appreciate your feedback. We are glad our on-site service was good. We will improve our communication.

Rated 2 out of 5 stars

Lack of your response to my concerns…

Lack of your response to my concerns about my experience, with your company.
Since the fitting of my windscreen, I have had concerns, and have made many, phone calls, to various departments, with the promise of “Someone will phone you”.
I have waited 3 days for this epic call, and now you, have the Gall, the Temerity, to ask about an experience that is still ongoing and not to my satisfaction.
Phone me, so I can get this sorted.

May 27, 2026
National Windscreens - Milton Keynes logo

Reply from National Windscreens - Milton Keynes

We sincerely apologize for the lack of communication regarding your windscreen concerns. We understand your frustration with the delayed response and the ongoing issue.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk

Rated 5 out of 5 stars

Cracked windscreen

Easy, quick, friendly chatty guy.

May 18, 2026
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Reply from National Windscreens - Milton Keynes

We appreciate your kind words!

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