Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... See more
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Booking process was nice and easy as was paying for the windscreen. Dropped my car off with no issue the member of staff I dealt with when dropping it off let me drop it off just before 8:30. Howeve... See more
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I called into the branch a week before my appointment to double check it was long enough to also calibrate driving aids. I was both welcomed and reassured. On the day I was again welcomed in person an... See more
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Really helpful fitting in with our personal situation, even keeping the car overnight due to us being unable to get there on the day the windscreen was replaced. Excellent service
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Company details
About National Windscreens - Peterborough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, United Kingdom
- 01733-785-027
4.5
Excellent
675 reviews
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The technician who came was great
The technician who came was great, made the process very easy, no fuss excellent service.
July 4, 2026
Reply from National Windscreens - Peterborough
We're so pleased to hear that our technician provided excellent service and made the process easy and fuss-free for you. Thank you for your kind feedback!
Reply from National Windscreens - Peterborough
We are so pleased to hear that you experienced such prompt and delightful service from us. We truly appreciate your positive feedback!
Reply from National Windscreens - Peterborough
We are so pleased to hear that you experienced very good and professional service. We truly appreciate your kind words and positive feedback.
Exceptionally polite staff and efficient service.
Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car anyway, chase up the approval and within 1.5-2hrs they had fitted a brand new screen and had me on my way!
Staff were all polite and courteous, very helpful and a pleasure to deal with. I would happily recommend them without a doubt.
February 24, 2026
Reply from National Windscreens - Peterborough
We're delighted to hear about your positive experience with us, especially after the vandalism to your windscreen. It's great to know that we could manage the insurance process efficiently and get your new screen fitted so quickly. We appreciate your kind words about our polite and helpful staff. Thank you for your recommendation!
I used recently for a windscreen…
I used recently for a windscreen replacement with ADAS calibration.
On the positive side, I am very happy with the actual windscreen replacement. The glass looks great, the installation was clean, and the physical fitting was done well.
However, I am really disappointed with the ADAS calibration. Since getting the car back, the Lane Keep Assist isn't working properly—the car fails to hold its lane when the system is activated. To make matters worse, I wasn't provided with an ADAS calibration certificate or report when the job was finished, so I have no proof it was even done correctly.
I have booked another appointment with them for a re-calibration. I am giving 3 stars for now because of the safety risk with the lane assist, but I am happy to update and improve this review later depending on how they resolve the issue at my next appointment.
June 25, 2026
Reply from National Windscreens - Peterborough
Thank you for sharing your feedback. We are glad to hear that you are happy with the windscreen replacement itself, and that the installation was clean and well-executed. However, we are truly sorry to learn about your disappointment with the ADAS calibration. We understand your concern regarding the Lane Keep Assist not functioning correctly and the lack of a calibration certificate. We appreciate you giving us another opportunity to resolve this with your upcoming re-calibration appointment. We are committed to ensuring your vehicle's safety systems are working perfectly.
The automated online reporting system…
The automated online reporting system was very effective. In addition, the Peterborough centre was very accommodating when it came to dropping and collecting the car because of my long shifts.
June 17, 2026
Reply from National Windscreens - Peterborough
We're delighted to hear that our online reporting system was effective and that our Peterborough center was accommodating with your drop-off and collection times. Thank you for your positive feedback!
Everything went well
Easy booking, everything went smootly. They finished the job earlier than expected.
June 19, 2026
Reply from National Windscreens - Peterborough
We're so pleased your booking was easy and everything went smoothly, with the job finished earlier than expected. Thank you for your feedback!
Had go back as air bubbles was putting…
Had go back as air bubbles was putting my radar out but guys sorted it out
June 23, 2026
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Peterborough
We are so pleased you are happy with our windscreen repair service. Thank you for your kind feedback!
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really helpful fitting in with our…
Really helpful fitting in with our personal situation, even keeping the car overnight due to us being unable to get there on the day the windscreen was replaced. Excellent service
June 11, 2026
Reply from National Windscreens - Peterborough
We're happy to hear we could accommodate your situation and keep your car overnight. We appreciate your kind words about our excellent service!
Reply from National Windscreens - Peterborough
We are so glad you were pleased with our clean and respectful service. Thank you very much!
Easy to book the replacement and fitted…
Easy to book the replacement and fitted with no drama in good time.
June 5, 2026
Reply from National Windscreens - Peterborough
We're glad booking was easy and the replacement was fitted without drama and in good time. Thank you!
Excellent service
Excellent service, friendly chap. Job completed very quickly & efficiently. Top job, thank you
June 3, 2026
Reply from National Windscreens - Peterborough
We're so pleased you received excellent service and found our team friendly. We appreciate your kind words!
Booking was easy very friendly helpful…
Booking was easy very friendly helpful staff would definitely recommend
June 4, 2026
Reply from National Windscreens - Peterborough
We're so pleased booking was easy and our staff was friendly and helpful. We appreciate your recommendation!
Fast quick service
Fast quick service
Was very helpful took my car and brought it back home for me after it was finished thanks
June 2, 2026
Reply from National Windscreens - Peterborough
We appreciate your positive feedback! We're so glad we could provide fast service and help with your car's return.
Polite staff
Polite staff. A quick service. Only issue was a reschedule due to staff illness, but was an easy process.
May 28, 2026
Reply from National Windscreens - Peterborough
We're glad our staff was polite and the service was quick. We appreciate you sharing your experience.
Easy booking and friendly staff
June 2, 2026
Reply from National Windscreens - Peterborough
We are so pleased you found our booking easy and staff friendly. We appreciate your positive feedback!
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Original booking cancelled !!!
My windscreen replacement was processed through insurance so I didn’t have a choice of supplier. The windscreen was border line illegal so i needed to get it replaced ASAP, and didn’t want to drive the vehicle until it was replaced. I made the booking online as you have to and after my first choice depots based on location ( Lincoln & Nottingham) availability was poor, I went further afield to Peterborough, The booking was confirmed and I put plans in place to get time off and get the vehicle there on the booked date. ….. Only to get a call 3 days later saying my booked slot was not available and I needed to rebook for a later time / date !!!!! The experience at the depot on the day, and the replacement was good, which is more than I can say about the booking process.
May 27, 2026
Reply from National Windscreens - Peterborough
We appreciate you sharing your experience. It's clear the booking process caused significant inconvenience, especially given the urgency of your windscreen replacement. We are glad the depot experience and the replacement itself were good. We are reviewing our booking system to prevent similar issues.
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