My vehicle has been to your Peterborough branch for a windscreen replacement on Wednesday 6th May and back in on 7th May. The first windscreen was warped to the top 6-8 inches and not calibrated correctly. When I got in my car with no warning that there was an issue within branch, I was met with errors on the dashboard and multiple audible warnings. I went back in to be told “oh we knew a car had an issue but didn’t think it was yours” .

They ordered a replacement screen for fitting 7th, which should have been completed for lunchtime collection however on chasing was not ready.

This screen is also warped and not fit for purpose, it causes double vision on the lower half of the screen and on the HUD

I have serious concerns with the quality of workmanship your branch has demonstrated so far.

Awaiting resolution once and for all.

UPDATE 18/5/26
Visited branch, customer resolutions lady Vicki look at screen, said could see what I meant on HUD area being distorted(have dashcam audio ;) ). However when Steve the branch manager looks at car with her she states no I couldn’t see anything either(again on dashcam audio). Steve is not a pleasant man, when told I would take to alternative windscreen company and manufacture to assess he became very argumentative stating my rear window is also warped and should get manufacturer/dealer to sort that. I stated I don’t tend to drive backwards so the minimal time I do look through it does not impact the safety or usability.

Windscreen company third party assessment - definitely warped in lower area as noted.See too many of these issues with the glass manufacturer fitted.

Main dealer for vehicle - 2 areas of screen with defects within drivers and passengers line of vision.

Insurance now stepped in to replacement windscreen at a competitor due to ineptitude of Peterborough branch.

The person that came to change my screen was amazing and so helpful very polite and informative did a 5star job cant praise enough

The repair was fast and looks great! The lady that worked on my car was very efficient - kept me informed as to what she was doing. The result is almost invisible!

Fast and efficient turnaround. Thank you so much.

I called into the branch a week before my appointment to double check it was long enough to also calibrate driving aids. I was both welcomed and reassured. On the day I was again welcomed in person and subsequently contacted by phone to be made aware of a concern. The whole process was shorter than expected and I was reassured about driving after the windscreen replacement and given realistic advice about car washing.

The screen was changed very quickly and with no fuss. Although their was a couple of weeks delay in getting the booking.

All great and fast

Service was and a good job but I had to provide transport

Lots of parking. Felt very comfortable entering the building with very clear signs to reception. Very friendly and approachable staff, who answered any questions I had and made sure to tell me when to expect a call from them to pick up my vehicle. Would recommend them 👌

I had my car windscreen replaced by National Windscreens and I’m very satisfied with the service. The work was completed quickly and to a high standard. Everything was smooth and professional. Highly recommended.

Straight found clear correspondence and plenty of reminders 😊

All very smooth, turned up when they said they would a neat and tidy job.

The way I was greeted
Profusely dealt with First class job

Overall experience was great with my windscreen replacement

So good with there timing and your person on the desk thankyou .

Available booking slot was very next day so not sure if I got lucky. The staff member upon arrival was very friendly and helpful, explained everything in detail and fixed the crack in the windscreen much faster then I expected. Overall pleased.

I booked my MOT for the day after the screen replacement was booked but the screen was delayed until the next day. The person who rang promised to get me in as first job which would have just left time for the glue to set and get to the MOT centre but when the reminder came it said the screen could be any time that day so I re-booked the MOT for the next slot which was a week later. As it turned out the screen was fitted in time for the original MOT appointment but the reminder made me unsure. Last time I had a screen replaced it was delayed and I failed the MOT so I didn't want to risk it again. Sending out "generic" reminders is ok but if it contradicts your promises it doesn't give me much faith in getting the job done to a deadline.

Once it was established that my windscreen could not be replaced at my home the service was excellent - the job was done in less than the time quoted - and I also received a cup of coffee in warm comfortable surroundings while I waited - Thank you.

Booking process was nice and easy as was paying for the windscreen.
Dropped my car off with no issue the member of staff I dealt with when dropping it off let me drop it off just before 8:30.
However when I went to collect my car there was 5 members of staff all sat at their desks talking amongst themselves and I was stood waiting for around 10 minutes before someone actually came to the front desk to ask any details