National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... See more
Company replied
The fitter was excellent, quick, and tidy. BUT, I asked for an early morning appointment, which was agreed to take place, but I waited until 4pm for the technician. He had not been given the correct... See more
Company replied
Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... See more
Company replied
Company details
About National Windscreens - Plymouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, United Kingdom
- 01752-477-091
4.6
Excellent
342 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Plymouth
We appreciate you sharing that our service was excellent, quick, and efficient! We are so happy you had a great experience with us.
Very poor quality of work
Very poor quality of work. Side seal not fitted or secured correctly, inner unit slightly damaged. Rush job
February 26, 2026
Reply from National Windscreens - Plymouth
We regret to hear about the substandard work and damage you experienced. We appreciate your feedback and will investigate.
Great customer service
Great customer service. Windscreen was replaced in good time. Staff were very polite and friendly.
February 19, 2026
Reply from National Windscreens - Plymouth
We appreciate your positive feedback. We're so happy to learn that you received great customer service and a timely windscreen replacement from our polite and friendly staff.
Excellent service
Very pleased with my windscreen replacement via my insurance company.
The windscreen was obviously fitted well and the fitter cleaned the glass up inside my car as the back windscreen was completely shattered .
Very pleased.
February 11, 2026
Reply from National Windscreens - Plymouth
We appreciate your positive feedback. We're happy to hear that you were pleased with the windscreen replacement through your insurance company and that the fitter cleaned up the shattered glass inside your car.
Friendly and professional my windscreen…
Friendly and professional my windscreen was completed well within the allotted time
February 10, 2026
Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We're so glad to hear that you experienced friendly and professional service, and that your windscreen was completed promptly.
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Workmanship fine
Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them.
Please Note - I had to wait in the office/reception - , and with 2 people waiting, there was only 1 chair available. Hopefully they will soon be able to afford a second one !!!!!
February 11, 2026
Reply from National Windscreens - Plymouth
We appreciate your feedback. We're glad our team used their judgment regarding your wiper blades. We regret the seating inconvenience in our waiting area and will review this to improve our customers' experience.
Excellent service
Excellent service, no problem booking my car in. Went to the workshop and was done very quickly.
February 10, 2026
Reply from National Windscreens - Plymouth
We appreciate you taking the time to leave us this great review! We're happy to hear that booking your car in was easy and the work was completed quickly.
Really good service
Really good service, arrived on time, good communication and the work carried out was great
February 4, 2026
Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We're so happy to learn that you received really good service with on-time arrival, good communication, and great work.
Excellent service & very courteous
Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted.
I would definitely put my trust in this company again but hope I don’t have to. Windscreen replacements can’t ever be predicted!!
Thank you Kyle for all your help :-)
February 4, 2026
Reply from National Windscreens - Plymouth
We're happy to hear that the communication was helpful and that you found a nice place to work. We appreciate your trust and are grateful for your kind words. Thank you for your feedback!
Very good efficient service
Very good efficient service
All completed within hours at the roadside
Highly recommend
January 8, 2026
Reply from National Windscreens - Plymouth
We appreciate your positive feedback. We're so happy to hear that you received very good and efficient service completed within hours at the roadside. We're glad you recommend us!
Reply from National Windscreens - Plymouth
We appreciate you sharing! We are so happy you were pleased with our respectful, friendly, and fast service. Thank you!
The fitter was first class Chris from…
The fitter was first class Chris from Plymouth excellent service very professional the best service I have ever had very knowledgeable and even tried a better trim patient and professional credit to national windscreens polite and helpful thank you for help
November 25, 2025
Unprompted review
Reply from National Windscreens - Plymouth
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent and professional service. It's great to know that you were impressed with the fitter's knowledge, patience, and helpfulness. Thank you for your positive feedback!
Glass didn’t turn up on day arranged to…
Glass didn’t turn up on day arranged to be fitted and had to be rearranged then when it did turn up was scratched
But I did receive half of my access back
And fitter was very helpful
December 5, 2025
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
Highly recommend
Change of windscreen due to crack from debris on motorway. Straight forward booking and paying process, kept me up to date on drop off time and collection time. Aim was 4 hours and it was done and ready in 2. Highly recommend.
November 27, 2025
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The repair guy was very knowledgeable
The repair guy was very knowledgeable, friendly & professional. He completed the task quickly & to a high standard.
December 4, 2025
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Kept well informed as to fitting of…
Kept well informed as to fitting of rear boot window, installer phoned when completed. A++ for this company and fitter.
November 26, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that you were well-informed about the rear boot window fitting and that the installer contacted you promptly. Thank you for the positive feedback!
Reply from National Windscreens - Plymouth
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our fast and professional service!
Staff courteous frie.ndly and efficient
November 11, 2025
Reply from National Windscreens - Plymouth
We appreciate your kind words! We are so glad that you found our staff courteous, friendly, and efficient. Thank you for your feedback.
Very happy with the work carried out on…
Very happy with the work carried out on my van, friendly, professional & efficient team.
November 15, 2025
Reply from National Windscreens - Plymouth
We appreciate you sharing your positive experience! We are so happy to hear that you were very pleased with our friendly, professional, and efficient team's work.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.