National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... See more
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Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... See more
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The fitter was excellent, quick, and tidy. BUT, I asked for an early morning appointment, which was agreed to take place, but I waited until 4pm for the technician. He had not been given the correct... See more
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... See more
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Company details
About National Windscreens - Plymouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, United Kingdom
- 01752-477-091
4.6
Excellent
342 reviews
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Very easy to book appt and good…
Very easy to book appt and good communication, great team at Plymouth and clear advice given reference repair
October 30, 2025
Reply from National Windscreens - Plymouth
We're so glad booking your appointment was easy and our communication was helpful. It's great to hear the team provided clear advice regarding the repair. Thank you!
The guy was professional and fast ideal…
The guy was professional and fast ideal for my day.
October 30, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that the service was professional and efficient, fitting perfectly into your day. Thank you for your positive feedback!
Windscreen chip repair
From noticing the chip, going through our insurer, to booking the home appt online with Plymouth, the process, service was excellent. The comms on the appt, were brilliant, the technician, upon arrival, explained everything, was so friendly and efficient. Here and gone, excellent job, in around 20 minutes. Superb service from beginning to end.
October 30, 2025
Unprompted review
Reply from National Windscreens - Plymouth
We appreciate you sharing your experience. We're happy to hear that you found the entire process, from booking to the home appointment, excellent. It's great to know the communication was brilliant and the technician was friendly and efficient.
First windscreen leaked
First windscreen replacement leaked water at the top of screen. They came out again, removed the screen and resealed it. It had not gone in right so removed it and fitted a new one. No more leaks but rain sensor no longer works. I don't want them back again!
September 25, 2025
Reply from National Windscreens - Plymouth
We appreciate you bringing this to our attention. We're sorry you experienced leaks and now the rain sensor isn't working. We'll review this thoroughly to see how we can improve our service. Thanks for your feedback.
Amazing experience
The guys working on replacing my car windshield were so professional that’s including the gentleman at the reception overall my experience was amazing.
Well done
October 8, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that the windshield replacement and overall experience met your expectations. We appreciate your positive feedback regarding our team's professionalism. Thank you!
Prompt professional service
September 24, 2025
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent technician
Excellent technician, company communication a little sketchy but overall very happy!
September 19, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that you were pleased with our technician! We'll work on improving our communication. Thank you for your feedback!
Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We are so happy to hear that you found our team polite, kind, helpful, and easy to work with.
The overall service quality and…
The overall service quality and support. Customer and technicians were very helpful and professional.
September 24, 2025
Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We're so happy to hear that you were pleased with the helpfulness and professionalism of our technicians and customer service.
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Would definately recommend.
Great service again from this company. Easy booking process and conveniently came to my place of work and carried out the repair while I worked. Polite repair man. Left no mess. I would definitely recommend and use this company again.
September 9, 2025
Reply from National Windscreens - Plymouth
We appreciate your continued support! We're happy the booking was easy and the repair was completed conveniently at your workplace. We're glad the technician was polite and left no mess. Thank you for recommending us!
Great high quality service
The team were extremely helpful and knowledgable all throughout the booking process. It was easy and stress free. The appointment was booked for 1-5pm, and the technician arrived at 3pm, and the replacement was completed by 4.30pm. The technician was friendly and happy to answer any questions. The finish is seamless, so I’m very happy with the service. Would highly recommend - competitive prices too.
September 18, 2025
Unprompted review
Reply from National Windscreens - Plymouth
We're happy to hear the team was helpful and knowledgeable during booking, making it easy and stress-free. It's great the technician arrived within the appointment window, completed the replacement efficiently, and answered your questions. We're glad you're happy with the seamless finish and competitive prices. Thank you for your recommendation!
Reply from National Windscreens - Plymouth
We're glad you enjoyed your experience, and we appreciate you taking the time to leave us this great feedback. Thank you!
very professional and helpful.
very professional and helpful, the replacement was fitted and we were informed in very quick time
September 2, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that the replacement process was efficient and helpful. We appreciate your positive feedback regarding the quick turnaround time. Thank you!
All the plastic panels weren't in right…
All the plastic panels weren't in right and 1 off the wiper arms was to Lowe so it hits the bonnet.
September 1, 2025
Reply from National Windscreens - Plymouth
We appreciate your feedback. We're sorry the panels weren't aligned and the wiper arm impacts the hood. We'll review our assembly process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Plymouth
We appreciate you sharing your experience! We are so happy to hear that you were very pleased with our great and timely service.
The fitter was fantastic
The fitter was fantastic, turned up in great time and even battled with the elements. Great customer service too even though he had another job to do after mine and mine was at 5pm!
September 2, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that the fitter provided fantastic service, arriving promptly and persevering despite the weather. We appreciate your kind words about the customer service, even with a busy schedule. Thank you for your positive feedback!
Friendly service
Friendly service
Although started a bit later than I expected as unit closed at my booked in time.
August 25, 2025
Reply from National Windscreens - Plymouth
We appreciate your kind words about our service. We're sorry the start was later than expected. We value your feedback and will review our processes.
Staff friendly and helpful and a great…
Staff friendly and helpful and a great job was done.
August 22, 2025
Reply from National Windscreens - Plymouth
We appreciate you taking the time to share your positive experience! We are so glad to hear our staff were helpful and did a great job.
Great technician
Great technician, great service, good advice. A good experience overall
August 21, 2025
Reply from National Windscreens - Plymouth
We appreciate you sharing your positive experience! We are so glad to hear you received great service and advice from our technician.
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