National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... See more
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Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... See more
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The fitter was excellent, quick, and tidy. BUT, I asked for an early morning appointment, which was agreed to take place, but I waited until 4pm for the technician. He had not been given the correct... See more
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... See more
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Company details
About National Windscreens - Plymouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, United Kingdom
- 01752-477-091
4.6
Excellent
342 reviews
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Great service all around my vanfrom first…
Great service all around from first phone call to the installation
August 15, 2025
Reply from National Windscreens - Plymouth
We appreciate your positive feedback. We are happy to hear you received great service from your first phone call through the installation process.
Great service
Great service. Lifetime warranty. At first our appointment was due in the morning but didn't arrive until half past 1 due to the weather. We were told that the work could not be carried out at our home due to rain so we drove the car to the offices and we were seen straight away and was back in our car within an hour and a half.
August 12, 2025
Reply from National Windscreens - Plymouth
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
Great service, nice staff.
Been some issues at the start, but all sorted and gave me discounts
July 25, 2025
Reply from National Windscreens - Plymouth
We appreciate your feedback and are pleased that we could resolve the initial issues. We're glad you were happy with our service and staff!
quick repair
Needed quick repair and national windscreen fitted me in. Excellent service.
August 7, 2025
Reply from National Windscreens - Plymouth
We appreciate you taking the time to share your positive experience! We're so glad we could provide excellent service and a quick repair. Thank you!
Guys on the day were great but ...
Guys on the day were great.
Lead up, not so good.
2 rearranged appointments, tricky as having to keep all day free at that point.
I was asked not to phone, to get an update, we'll call you!! Not great customer service
July 31, 2025
Reply from National Windscreens - Plymouth
We appreciate your feedback. We're glad the team on the day was great. We regret the issues with rescheduling and communication. We'll review our appointment process to improve our customer service.
Very efficient service
Very efficient service. Booking process was east and the work was carried out on time.
July 29, 2025
Reply from National Windscreens - Plymouth
We appreciate you sharing your feedback! We're happy to hear that the booking process was easy and the work was completed promptly and efficiently.
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent & fast service
Excellent & a fast fitted at home service , with a courteous service from the fitters & personnel involved .
July 30, 2025
Reply from National Windscreens - Plymouth
We appreciate your positive review! We're delighted to hear you received excellent and fast service at home, with courteous fitters and personnel. Thank you.
Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We are so happy to hear you received excellent service from our friendly engineer. Thank you so much!
Good appointment times
Good appointment times. Replacement windscreen carried out promptly and efficiently at home. All rubbish taken away on completion.
July 3, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that you were able to find a convenient appointment time and that your windscreen replacement was carried out promptly and efficiently at home. We appreciate your positive feedback!
Reply from National Windscreens - Plymouth
We're happy to hear that you had an excellent experience and that everything was done perfectly and speedily. Thank you for your positive feedback!
Great staff at Plymouth.
Great staff at Plymouth.
A couple of issues that were addressed and resolved swiftly and efficiently by the team.
July 23, 2025
Reply from National Windscreens - Plymouth
We appreciate you taking the time to leave us this positive feedback. We're happy to hear that the team addressed and resolved a couple of issues swiftly and efficiently.
Friendly and professional
Drop off friendly and professional. Prompt phone call, finished early. Slight residue left inside the car which I wiped off with ease.
July 18, 2025
Reply from National Windscreens - Plymouth
We're glad the drop-off was friendly and professional and that the service was completed ahead of schedule. We regret the slight residue left behind and appreciate you bringing it to our attention.
A great experience. Thanks Chris.
Chris arrived in good time. He set to work immediately and completed the task really quickly. No mess, no fuss, job well done. Thank you.
July 16, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that the work was completed quickly and efficiently, with no mess. Thank you for your positive feedback; we appreciate it!
Booking in process was easy and car was…
Booking in process was easy and car was completed on time to my satisfaction
July 17, 2025
Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We're happy to hear that you found our booking process easy and that your car was completed on time to your satisfaction.
Dropped my car off and got a call…
Dropped my car off and got a call within the time stated, quite a bit earlier which was good, perfect screen and efficient
July 8, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that you received prompt service and a perfect screen! We appreciate your positive feedback and are glad you enjoyed your experience with us.
Reply from National Windscreens - Plymouth
We appreciate you sharing your experience with our quick and efficient service! Thank you for your positive feedback.
Great service and staff.
Great service and staff.
Fitted screen in a timely and professional manner.
June 19, 2025
Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We're happy to hear you received great service and that our staff fitted your screen in a timely and professional manner.
Replacement windscreen
I was very happy to get my new windscreen fitted here, guys were friendly and knowledgeable, windscreen fitted and camera recalibrated in under 2 hours . Thank you.
June 24, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that you had a positive experience! We appreciate your kind words about our team's knowledge and efficiency in completing the windscreen fitting and camera recalibration. Thank you!
Excellent service highly recommended
Excellent service. Was given a 4 hour time waiting, they did it in 2, outstanding work.
June 23, 2025
Reply from National Windscreens - Plymouth
We're happy to hear that you were pleased with our efficient service and quick turnaround time. Thank you for sharing your positive experience with us!
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