National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... See more
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Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... See more
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The fitter was excellent, quick, and tidy. BUT, I asked for an early morning appointment, which was agreed to take place, but I waited until 4pm for the technician. He had not been given the correct... See more
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... See more
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Company details
About National Windscreens - Plymouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, United Kingdom
- 01752-477-091
4.6
Excellent
342 reviews
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Reply from National Windscreens - Plymouth
We appreciate your positive feedback! We're happy to hear that you received efficient, on-time, and good service from someone who knew their job.
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Plymouth
We appreciate you taking the time to leave us feedback, and we are so glad you had a very good experience.
Easy process.
May 16, 2025
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Plymouth
Thank you for your kind review! We appreciate you sharing your positive feedback about our service and staff.
Reply from National Windscreens - Plymouth
We appreciate your kind words and are glad to hear that you had a positive experience.
A good service
May 7, 2025
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Despite having an old 1960,s car
Despite having an old 1960,s car, the fitter had a good knowledge of how to fit old style screens and did a very careful and good job.
May 4, 2025
Reply from National Windscreens - Plymouth
We appreciate your kind words and are pleased to hear that you were satisfied with the service provided. We strive to provide our customers with the best possible experience, and we're glad that you found our fitter to be knowledgeable and skilled.
The staff were courteous and called me…
The staff were courteous and called me when my car was ready for collection. I was extremely happy with the service.
May 8, 2025
Reply from National Windscreens - Plymouth
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Was able to drop my car off early and…
Was able to drop my car off early and was able to pick it up when convenient to me which was not an issue for the store.
May 8, 2025
Reply from National Windscreens - Plymouth
We're delighted to hear that you had a positive experience with our service. We appreciate you taking the time to share your feedback. We strive to make our customers' experience as convenient as possible.
Efficient
Efficient, helpful technician and on-time service. Truck left free of debris and all associated systems appear to be in good working order.
Many thanks.
May 8, 2025
Reply from National Windscreens - Plymouth
Thank you for your kind words and positive feedback. We are delighted to hear that you were pleased with the efficiency, helpfulness, and punctuality of our technician. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Plymouth
Thank you for your kind review! We're delighted to hear you found our staff friendly and that we were able to meet your needs. We appreciate your feedback.
Reply from National Windscreens - Plymouth
We appreciate your kind words and are glad to hear that you found our service easy to use and efficient.
Turned up the guys where very polite…
Turned up the guys where very polite and ready to rock when I dropped car off at 08:30, got the calls couple hours later ready to collect. Complete windscreen change over, no glass or anything inside.
Great job and would definitely go there again!
April 28, 2025
Reply from National Windscreens - Plymouth
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was polite and efficient, ensuring a smooth and hassle-free windscreen replacement. We strive to provide excellent service and are glad you were satisfied with the results.
I found the complete process from start…
I found the complete process from start to completion, allowing for the age of my vehicle. Completed without problems.
May 1, 2025
Reply from National Windscreens - Plymouth
We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process smooth and efficient, especially considering the age of your vehicle. We strive to provide excellent service to all our customers.
Wrong windscreen and incompatible wipers
Windscreen had to be replaced. The guy was nice and friendly but had turned up with the wrong windscreen for my car. Went and got the right one and fitted it no problem. Also paid to have new windscreen wipers and the ones that were brought weren't compatible with my car.
April 25, 2025
Reply from National Windscreens - Plymouth
We understand your frustration with the inconvenience of having to wait for the correct windscreen. We appreciate your feedback and will use it to improve our processes. We strive to provide a seamless experience for our customers and are sorry that this wasn't the case for you.
Cracking service and great coffee!
April 12, 2025
Reply from National Windscreens - Plymouth
We're thrilled to hear you enjoyed our service and coffee! It means a lot to us that you had a positive experience.
Reply from National Windscreens - Plymouth
Thank you for your positive feedback! We appreciate you taking the time to share your experience. We're glad to hear you found our service helpful and that we kept you informed throughout the process. We strive to provide excellent customer experiences, and your review confirms we are meeting that goal.
Friendly staff
Friendly staff, fast turn around. Just a little mess left on the dash from the job but that’s a minor remark on what was an otherwise perfect job.
April 8, 2025
Reply from National Windscreens - Plymouth
Thank you for your kind words and feedback. We appreciate you highlighting the friendly staff and quick turnaround time. We're sorry to hear about the mess on the dash. We'll be sure to address this with our team to ensure a cleaner experience for future customers.
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