National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... See more
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Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... See more
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The fitter was excellent, quick, and tidy. BUT, I asked for an early morning appointment, which was agreed to take place, but I waited until 4pm for the technician. He had not been given the correct... See more
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... See more
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Company details
About National Windscreens - Plymouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, United Kingdom
- 01752-477-091
4.6
Excellent
342 reviews
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Reply from National Windscreens - Plymouth
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our team helpful and polite.
Reply from National Windscreens - Plymouth
Thank you for your kind words! We're delighted to hear you had a positive experience with our team. We appreciate your feedback and are glad you're satisfied with our service.
Professional
Professional, quick, and very satisfying service. My new windscreen was replaced, and the calibration was done perfectly.
March 15, 2025
Reply from National Windscreens - Plymouth
Thank you for your positive feedback! We are thrilled to hear that you were satisfied with the professional and quick service you received. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Great installation,perfect alignment
Great installation,perfect alignment! Professional staff (Plymouth branch)
March 8, 2025
Reply from National Windscreens - Plymouth
Thank you for your kind words! We're thrilled to hear you were happy with the installation and the professionalism of our team. We strive to provide excellent service and we're glad we met your expectations.
The guys in the shop were nice enough…
The guys in the shop were nice enough but the top seal is not very even and the soundproofing was not put back properly underneath the bonnet and the spray connection for the windscreen wash was not reconnected. My concern is if they are not paying attention to these details what poor workmanship can I not see.
March 8, 2025
Reply from National Windscreens - Plymouth
We understand your frustration with the service you received. It's important to us that our customers are satisfied with the work done on their vehicles. We appreciate you bringing these issues to our attention and will use your feedback to improve our quality control processes.
Excellent service in the branch
Excellent service in the branch, they were also able to keep the car securely overnight. Nice and helpful people. The only downside is that for anyone who doesn't live in Plymouth (my 'local' branch), Exeter or Torquay, it's a hell of a trek to get to the branches and then it's a 4 hour job, so you need 2 cars, and 2 trips in and out of Plymouth, which is awful at the moment.
March 7, 2025
Reply from National Windscreens - Plymouth
We appreciate your kind words about the service you received at our branch. It's wonderful to hear that our team was helpful and able to accommodate your needs. We understand your frustration regarding the distance to our branches for those outside of Plymouth, Exeter, and Torquay. We are always looking for ways to improve our accessibility and will take your feedback into consideration as we plan for the future.
Reply from National Windscreens - Plymouth
Thank you for your kind words! We're thrilled to hear that you were pleased with our service. We appreciate you taking the time to share your experience.
The original replacement was incorrect…
The original replacement was incorrect but the speed of the supply of a courtesy car was prompt and the second screen was fitted successfully once it arrived and all done with no extra expense to me
February 18, 2025
Reply from National Windscreens - Plymouth
We appreciate your feedback and understand the inconvenience of receiving an incorrect replacement initially. We're glad to hear that the courtesy car was provided promptly and the second screen was fitted successfully without any additional costs.
Very helpful and polite
February 19, 2025
Reply from National Windscreens - Plymouth
We appreciate your kind words. It's wonderful to hear that you had a positive experience.
The service was satisfactory as expected
February 7, 2025
Reply from National Windscreens - Plymouth
Thank you for your feedback. We're glad you found our service satisfactory. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
Successful replacement of windscreen
Replaced heated windscreen with camera behind and tested. Worked to time given for return.
Lost one star as given one checkin time as requested but another later which after enquiry was the one I had to use.
January 29, 2025
Reply from National Windscreens - Plymouth
We appreciate you taking the time to share your feedback. We understand that the inconsistent check-in times caused some inconvenience. We strive to provide clear and accurate information to our customers, and we will review our processes to ensure this doesn't happen again. Thank you for your understanding.
great service 👍
January 30, 2025
Reply from National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Apart from the wrong glass being…
Apart from the wrong glass being delivered the service provided was very good
January 30, 2025
Reply from National Windscreens - Plymouth
We appreciate your kind words about the service you received. We understand that receiving the wrong glass was frustrating, and we apologise for the inconvenience. We strive to provide accurate orders and will work to ensure this doesn't happen again.
Good Job
Booking was easy , the job was done as expected , not an easy screen so needs the workshop , but all good
January 29, 2025
Reply from National Windscreens - Plymouth
Thank you for your positive review! We're glad to hear that you found our booking process easy and that the job was completed to your satisfaction. We appreciate your feedback and strive to provide excellent service to all our customers.
Reply from National Windscreens - Plymouth
We appreciate your kind words and are glad to hear you had a positive experience.
Communication by National Windscreens…
Communication by National Windscreens were excellent. The actually repairer was polite and very thorough and was very professional. Excellent service.
January 23, 2025
Reply from National Windscreens - Plymouth
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the communication and the repairer's professionalism and thoroughness. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Plymouth
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our process as seamless as possible, and we're glad that everything went smoothly for you.
Easy to book and great service
Easy to book, good communication with staff and did the job quicker than advertised thank you Plymouth.
January 14, 2025
Reply from National Windscreens - Plymouth
Thank you for your kind words and positive review. We're delighted to hear that you found our booking process easy, our communication clear, and our service efficient. We appreciate your feedback and are committed to providing excellent service to all our customers.
Very professional.
Kept me updated on the delivery of the new windscreen and got the car booked in as soon as it arrived. Very professional service from start to finish and I was able to wait for it to be fitted.
Had to take to the dealership for the sensors to have recalibration, but that was to do with the make of car.
December 25, 2024
Reply from National Windscreens - Plymouth
We're thrilled to hear about your positive experience! It's wonderful to know that our updates on your windscreen delivery were helpful and that the booking process was smooth. We appreciate you taking the time to wait for the fitting. We strive to provide professional service from start to finish, and your feedback confirms we met that goal in your case. We're glad everything went well, aside from the sensor recalibration, which we understand was a car-specific issue. Thank you again for sharing your feedback. We value your business.
Reply from National Windscreens - Plymouth
We're thrilled to hear your experience was positive! Your kind words about our professionalism, politeness, and helpfulness mean the world to us. We strive to provide excellent service, and your feedback reinforces our commitment to that goal. We appreciate you taking the time to share your thoughts and hope you'll choose us again in the future. Thank you for your wonderful review. We are so glad we could assist you and look forward to serving you again soon. We value your business and appreciate your feedback.
We are delighted you found our team to be professional, polite, and helpful. It's rewarding to know our efforts to create a positive customer experience are appreciated. We're committed to maintaining this high standard of service and will continue to strive for excellence in all interactions. Your feedback is invaluable to us as it helps us understand what we're doing well and where we can continue to improve. We sincerely appreciate your positive review.
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