Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
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Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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See what reviewers are saying
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
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The initial booking was very easy. All staff were very courteous at all times. However, it took two weeks and three visits from an engineer to finally get the correct trim ordered so that the windscre... See more
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Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low pr... See more
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Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
860 reviews
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Fast efficient service all staff very…
Fast efficient service all staff very friendly Thanks for the coffee.
November 18, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that you received fast, efficient, and friendly service. We appreciate you mentioning the coffee and thank you for your feedback.
company was amazing
company was amazing! we’re flexible and rescheduled when needed, had the loveliest man out who also checked my oil for me!
November 11, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that we were flexible and accommodating to your needs. We appreciate your positive feedback regarding the service you received!
Replacement Windscreen
My original date for the windscreen replacement was brought forward by a day, which was great.The original rubber seal on the drivers side was damaged during the replacement, but the next day I got a call and the technician brought a new one to my place of work and fitted it. Brilliant! I would have given 5 stars but my technician was late on the morning I dropped my car off, meaning I and the driver picking me up had to wait 15 to 20 minutes before being seen by another technician. I also had to phone to find out that my car was ready to collect 4 and a half hours later because I hadn’t received a call from National Windscreens. I would still highly recommend National Windscreens and would not hesitate to use them again if I needed to.
November 11, 2025
Reply from National Windscreens - Portsmouth
We appreciate your feedback and are glad the replacement and seal issue were resolved quickly. We regret the delay you experienced when dropping off your car and the lack of communication regarding its completion. We'll review our processes to improve punctuality and updates.
The work was carried out as required…
The work was carried out as required and Chris whom dealt with me was professional and courteous. The new screen was fitted and the calibration work was completed in the time stated, the only minor complaint would be was that the inside of the screen was very smeary once I hit sun on the way home, it was a shame it was not cleaned thoroughly, but overall delighted
November 11, 2025
Reply from National Windscreens - Portsmouth
We're glad you were delighted with the service and found our employee professional. We appreciate your feedback regarding the screen cleanliness and will address this to ensure a more thorough cleaning process in the future. Thank you.
Reply from National Windscreens - Portsmouth
We are happy to hear that you found our service friendly and quick. Thank you for your positive feedback; we appreciate it!
Good communication
Good communication. Helpful and efficient even when dealing with a concern that was raised.
Very good experience dealing with Chris and the team.
November 6, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that our communication was helpful and efficient, especially when addressing your concern. We appreciate your very kind feedback and are glad you had a good experience with our team.
Fixed quickly and efficiently
Fixed quickly and efficiently. They even contacted me to move my appointment forward by 2 days as they had space, meaning in less than 24 hours from contacting them my screen was fixed!
November 6, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that your screen was fixed so quickly! We appreciate you mentioning our efficient service and proactive scheduling. Thank you for your positive feedback!
Excerlent service and support from the…
Excerlent service and support from the whole team
November 6, 2025
Reply from National Windscreens - Portsmouth
We appreciate you sharing! We are so happy to hear you received excellent service and support from our team.
Ray ,the windscreen fitter ,was polite…
Ray ,the windscreen fitter ,was polite ,efficient and informative .
November 4, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that the windscreen fitter provided excellent service. We appreciate you taking the time to share your positive experience with us.
Left a 2 inch smear on the windscreen…
Left a 2 inch smear on the windscreen after the repair. Quite annoying to have to look through. Customer services says "we can’t guarantee the appearance after the repair". I've never had a 2 inch smear with any other companies in the past.
October 1, 2025
Unprompted review
Reply from National Windscreens - Portsmouth
We appreciate your feedback and are sorry to hear about the smear on your windscreen. We acknowledge your frustration with the repair's appearance and will review your experience to see how we can improve.
The chap was polite
The chap was polite, explained what and why he was taking so many photos, the time wasn't that bad waiting for it to be done.
October 30, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that the explanation was helpful and the wait time acceptable. We appreciate you taking the time to share your positive experience!
Reply from National Windscreens - Portsmouth
We're happy to hear that our product met your expectations. Thank you for your positive feedback; we appreciate it.
Love the Portsmouth branch of National…
Love the Portsmouth branch of National Windscreens. Friendly and always accommodating - very communicative. Thank you to Dane and the team there for all of your help.
October 28, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that you had a positive experience at our branch. We appreciate your kind words regarding our team's friendly and helpful service; thank you for your feedback.
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Matt and his team were first class
October 28, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that you had a first-class experience with our team. Thank you for your positive feedback; we appreciate it.
Efficient and high quality service
October 22, 2025
Reply from National Windscreens - Portsmouth
We appreciate you sharing! We are so happy to hear that our service was efficient and of high quality for you.
Great speedy service
Good appointment availability. Very happy with the service and the customer care.
October 10, 2025
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy to hear that you were pleased with our appointment availability and customer care.
Excellent service
Great service, very good job done quickly but with care, screen was oe spec, the fitters were excellent. Would highly recommend them...
October 15, 2025
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're happy to hear that you received great service, a very good job was done quickly and carefully, and the fitters were excellent. We appreciate your recommendation!
Extremely happy with the service
Extremely happy with the service, my windscreen came in 2 days earlier than originally booked in for and I was able to get the full replacement done earlier.
Lovely blokes, great Communication, quick and efficient.
They even recommended a lovely coffee shop.
I would definitely recommend.
Thank you! 🤩
October 13, 2025
Reply from National Windscreens - Portsmouth
We appreciate you sharing your experience. We're happy to hear that the replacement windscreen was completed earlier than expected. It's great to know that you found our team lovely, the communication great, and the service quick and efficient. Thank you for recommending our service.
Quick and easy process
Quick and easy process. Initially requested a repair. When they came they found two more cracks which meant a new screen. Got me booked in within 3 days and the process took 2 1/2 hours. Very friendly, polite and did a great job.
October 9, 2025
Reply from National Windscreens - Portsmouth
We're happy the process was quick and easy. It's great to know that we could accommodate your new screen within 3 days, and we appreciate your kind words regarding our team's friendliness and the quality of their work. Thank you!
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