Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
Company replied
Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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See what reviewers are saying
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
Company replied
The initial booking was very easy. All staff were very courteous at all times. However, it took two weeks and three visits from an engineer to finally get the correct trim ordered so that the windscre... See more
Company replied
Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low pr... See more
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Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
860 reviews
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Absolutely fantastic service
Absolutely fantastic service!
Everyone was so friendly and worked hard to make sure I got to work as quickly as I could.
Really appreciated this. Thank you!
January 1, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're happy to hear that everyone was friendly and worked hard to ensure you got to work quickly. Thank you for sharing!
Great service
Easy to book, great communication, lots of reminders and a final confirmation of the appointment. The staff were great, the job was completed in the time period indicated
December 31, 2025
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic service
They were great at communicating texting and ringing. They got the job done 3 days before it was first said. Great service would recommend 👌
December 20, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that our communication and service met your expectations! We appreciate your recommendation and are glad we completed the job ahead of schedule.
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're so glad to hear that our staff was friendly and helpful and that the job was done on time.
Friendly service . Timely windscreen replacement. Good communication.
Easy to book in . Welcomed on arrival . Questions answered where asked .
December 18, 2025
Reply from National Windscreens - Portsmouth
We're glad you found it easy to book and felt welcomed. It's great to know your questions were answered. Thank you for your positive feedback!
Reply from National Windscreens - Portsmouth
We are happy to hear that our assistance was efficient for you. Thank you for your positive feedback!
Really great service
Really great service explained everything and made it nice and easy for me to be honest you couldn’t ask for more
December 15, 2025
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy to hear that our service was great, that everything was explained well, and that the process was easy for you.
Regular updates and quick progress
December 4, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that you appreciate our consistent updates and the efficient progress. Thank you for your positive feedback!
Efficient friendly
December 5, 2025
Reply from National Windscreens - Portsmouth
Thank you for your positive feedback!
Employing great staff pays off!
The staff were surprisingly most helpful, courteous and knowledgeable, fantastic ambassadors for the company.
December 6, 2025
Reply from National Windscreens - Portsmouth
We appreciate you sharing your positive experience! We are so happy to hear that you found our staff helpful, courteous, and knowledgeable.
Easy to book a convenient slot
Easy to book a convenient slot. Technician did a thorough pre-replacement check and explained the work involved. Work completed on time and collection was easy. Excellent Service
December 2, 2025
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that booking was easy and the technician thorough. It's great to know the work was completed on time and collection was easy.
Excellent service,quick efficient
Excellent service,quick efficient, great communication.
December 2, 2025
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're so glad you were happy with our excellent service, quick efficiency, and great communication.
Effective efficient and easy
December 5, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that you found our services effective, efficient, and easy to use. Thank you for your positive feedback!
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
All happened as expected.
December 2, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that your expectations were met, and we appreciate your feedback very much.
Staff were very cheerful and helpful
Staff were very cheerful and helpful
It was done quicker than I was originally told
Job went to plan
November 26, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that our staff were cheerful and helpful! We appreciate your positive feedback and are glad the job was completed quicker than expected and went to plan.
Reply from National Windscreens - Portsmouth
We appreciate you taking the time to leave us this great review! We are so happy to hear that you were pleased with our fast and friendly service.
These guys where fast reliable and kept…
These guys where fast reliable and kept me up to date with times
November 27, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that our team provided fast, reliable service and kept you informed. Thank you for your positive feedback!
Efficient, personable, and successful
Daren was very efficient and personable. He also, appropriately, informed me of the potential risks (the windscreen might crack). He was successful in achieving the chip repair and had, validly, informed me that it would be a repair, but not be a cosmetic fix.
November 24, 2025
Reply from National Windscreens - Portsmouth
We're happy to hear that you found our service efficient and personable. We appreciate that the potential risks and the nature of the repair were effectively communicated to you. Thank you for your positive feedback!
Guys did a great job .
November 14, 2025
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback and are so glad the team met your expectations. Thanks!
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