Had the pleasure of 2 members of staff Andy & Jake today fitting a windscreen to my vw transporter t5.1. they were very professional and punctual the hole process of taking out the old damaged windscr... See more
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Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
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I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... See more
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Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
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The actual fitting was excellent and neat. Getting to fitting was a bit of a problem - took 3 weeks to get a fitting appointment for my badly cracked windscreen and, despite multiple reminders from NW... See more
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Company details
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.2
Great
716 reviews
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The update App to show when / where…
The update App to show when / where technician is to understand arrival time was useless. The technician called with approx arrival time (1.5hrs) and was professional when carrying out repair.
August 18, 2026
Reply from National Windscreens - Preston
We appreciate your feedback regarding our app. We're glad to hear that our technician was professional and provided you with an accurate arrival time. We will look into improving the app's functionality.
Awful service, wasted time, stained seats..
Apart from fitting the wrong windscreen and staining my passenger seat with some white glue, causing me to have to return the following Saturday at 8:30am and wait until 2pm before they’d managed to fit a windscreen that actually fitted, everything went well! Absolute garbage.
August 23, 2026
Reply from National Windscreens - Preston
We sincerely regret the incredibly frustrating experience you had with the incorrect windscreen fitting and the glue stain on your passenger seat. We understand the inconvenience of having to return and wait for an extended period.
Reply from National Windscreens - Preston
We are so pleased to hear that you found our team to be friendly and efficient. Thank you for your wonderful feedback!
My windscreen was fitted professionally…
My windscreen was fitted professionally with great service and completed in less than two hours including the camera calibration. I would certainly recommend this service centre to others.
August 21, 2026
Reply from National Windscreens - Preston
We're so pleased to hear your windscreen was fitted professionally with great service! It's wonderful that the work, including camera calibration, was completed in less than two hours, and that you would recommend us.
Excellent Service
Had the pleasure of 2 members of staff Andy & Jake today fitting a windscreen to my vw transporter t5.1. they were very professional and punctual the hole process of taking out the old damaged windscreen and fitting the new windscreen was a pleasure in watching these guys do a professional job thank you again Andy & Jake.
August 25, 2026
Unprompted review
Reply from National Windscreens - Preston
We're so pleased to hear about your excellent experience with our team! It's wonderful that our technicians were professional and punctual, and that you enjoyed watching them carry out such a professional job. Thank you for your kind words.
I’ve just had my windscreen fitted by…
I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The windscreen was fitted perfectly and everything was left clean and tidy afterwards.
Brilliant service and a great job. I would definitely recommend Andy to anyone needing a windscreen fitted. 5 stars all the way! ⭐⭐⭐⭐⭐
August 19, 2026
Unprompted review
Reply from National Windscreens - Preston
We're delighted to hear you couldn't be happier with the service! It's wonderful that the job was fantastic from start to finish, and that the windscreen was fitted perfectly. We appreciate your recommendation!
Woeful and shocking
Given a slot for 8.30 9.30 turned up at 8.20. Couldn’t locate windscreen easily eventually found. Came back at 12.00 my car not even started. Customer care poor - even though they hadn’t started our car the other fitter called another customer (afternoon forward. Working on it at 12.00 ! Got home ADS not working . After another day of calling and waiting for a call back it seems the wrong windscreen fitted. Needs a bmw part. Overall systems non existent, workshop environment shocking and customer care lacking . Only part that worked is the complaints section ( Ian and Vicky) Now going to go to Burnley , date time be agreed to have correct window fitted. If there was a zero I would have marked it as such . All at our time and expense.
August 14, 2026
Reply from National Windscreens - Preston
We are truly sorry to hear about your extremely disappointing experience. We sincerely apologize for the delays, the incorrect windscreen being fitted, and the lack of communication. We understand your frustration regarding the ADS not working and the overall poor service. We are committed to reviewing our systems and workshop environment to prevent similar situations.
Reply from National Windscreens - Preston
We're so pleased to hear that you received excellent service and that your new windscreen was fitted in an hour. Thank you for your wonderful feedback!
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was told it would take 4 hours and it…
I was told it would take 4 hours and it took 3, which was handy as I was just hanging about in Preston as I didn't live in the area.
July 31, 2026
Reply from National Windscreens - Preston
We're glad to hear that the service was completed quicker than expected, especially since you were visiting from out of the area. We appreciate your understanding.
Friendly staff and quick service
Friendly staff and quick service - everything was really straight forward.
July 30, 2026
Reply from National Windscreens - Preston
We're so pleased to hear that our staff was friendly and that you experienced quick service. It's wonderful to know that everything was straightforward for you. Thank you for your kind feedback!
Easy to book an appointment
Easy to book an appointment, kept well informed. Staff polite and helpful.
July 25, 2026
Reply from National Windscreens - Preston
We're so pleased you found it easy to book an appointment and that you were kept well informed. It's wonderful to hear our staff were polite and helpful. Thank you for your kind feedback!
There was no where to park .I had to…
There was no where to park .I had to park on single yellow lines near to shop .
They didn't ring me to say work had been completed - they said they were too busy !
Fortunately they said it would take 4 hrs and i came back after 4 hrs ,it had been done at least 30mins before .
Apart from that staff were very friendly and they did a great job on my screen .
July 22, 2026
Reply from National Windscreens - Preston
We appreciate your feedback and are sorry to hear about the parking difficulties and the communication lapse regarding the completion of the work. We're glad our staff were friendly and that you were happy with the screen repair.
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fitting fine, booking process poor
The fitters in Preston were so helpful and good
The booking process online seemed efficient but it clearly did not adequately communicate with the fitters in the workshop as they had far too many jobs booked for them all expecting their windscreens to be done in the morning. I had travelled over 1 hour (another negative- too few locations so v inconvenient) so they kindly fitted me in as a priority
July 23, 2026
Reply from National Windscreens - Preston
We appreciate your feedback and are glad the fitters were helpful. We regret the booking process did not adequately communicate with the workshop, leading to an overbooked schedule and inconvenience. We will review our online booking system to improve communication and ensure a smoother experience for our customers.
The technician was very efficient and…
The technician was very efficient and friendly and the time taken for the work was excellent.
However it would have been better if an explanation had been given for a change in appointment time received by email/text less than 48hrs notice
July 14, 2026
Reply from National Windscreens - Preston
We're glad to hear that our technician was efficient and friendly, and that the work was completed in excellent time. We sincerely apologize for the lack of explanation regarding the change in appointment time; we understand how frustrating short notice can be. Your feedback is valuable, and we will use it to improve our communication.
Reply from National Windscreens - Preston
We appreciate your feedback and are pleased the completed work met your expectations. We regret any inconvenience caused by the delay.
Car off the road for almost a month.
Car off the road for almost a month.
3 cancelled appointments for replacement at home. By National
Eventually had to take the car to the Preston branch for a 9am appointment. Told replacement would be couple off hours. They would ring me once completed.
Rang Preston branch at 1pm ish no response my call ends up with central call centre they said they would chase it up but the vehicle was not currently showing the work had been completed.
Rang the complaint number (Tamworth) around 3ish they also advised the same as before.
Received a call from my complaint handler from Tamworth at 4pm ish to say the car was ready and offered me £50 for the inconvenience.
Frankly, I find your offer to be completely derisory and insulting to a customer. It does not remotely reflect the level of inconvenience, financial impact, or poor service I have experienced.
Would not use again.
Update
Looks like National use their response as a smokescreen. More than a week after responding to their response nothing!!!!!!
Must do better.
July 22, 2026
Unprompted review
Reply from National Windscreens - Preston
We sincerely apologize for the incredibly frustrating experience you've endured, including the repeated cancellations, significant delays, and the lack of communication. We understand your disappointment with the resolution offered. Please contact us at control@nationalwindscreens.co.uk with your vehicle details so that we can look into this.
The service was good
The service was good, I had booked my car in for 08.30 but this was changed to a later time, but on the day the team got it sorted and my car was ready when I needed it by, so well done to the team in Preston
July 17, 2026
Reply from National Windscreens - Preston
We're pleased to hear that despite the initial change in time, our team in Preston was able to sort things out and have your car ready when you needed it. We appreciate your kind words!
Really disappointing experience
Can’t fault the actual fitting but:
Three weeks for a fitting appointment.
Changed our booking time three times.
Customer service really hard to get through to.
Head office really unhelpful and impolite (sure they are the same office).
Preston depo dirty with toilets like something from Trainspotting.
In the future will defo reconsider not going with car insurance companies if they use National Windscreens
July 16, 2026
Reply from National Windscreens - Preston
We are truly sorry to hear about your frustrating experience. We understand your concerns regarding the repeated booking changes, difficulty reaching customer service, and the unhelpful head office. We are also very concerned to hear about the conditions at the Preston depot. Your feedback is important, and we will review these concerns to improve our service.
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