5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... See more
Company replied
Location
Switch locationUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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Replacing the screen on the day all done with no fuss and job looks great. Only complaint is that it took best part of 2 weeks to fix a crack that made driving my car dangerous because of the position... See more
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Job done, good waiting room in Reading branch, fast wifi, so I could work in basic but comfortable surroundings. Good team on site, helpful and friendly. Would be 5 stars but, the booking lead time wa... See more
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They were quick and very friendly. Highly recommend the guys in the Reading depot. Only issue is that when booking in my car originally would have been better if the call centre realised that due to... See more
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Company details
About National Windscreens - Reading
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, United Kingdom
- 0118-336-0067
4.8
Excellent
633 reviews
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Great professional service
Great professional service, called to update on estimated arrival time. Quick and clean workers. Would highly recommend.
August 9, 2026
Reply from National Windscreens - Reading
We're so pleased to hear you received great professional service and that we kept you updated on our arrival time. It's wonderful to know our workers were quick and clean, and we truly appreciate your recommendation!
Great service
Great service, dropped car off, staff very polite and did a great job can't fault smooth from start to finish
August 13, 2026
Reply from National Windscreens - Reading
We're so pleased to hear that you experienced great service and that our staff were polite. It's wonderful to know that everything was smooth from start to finish!
Reply from National Windscreens - Reading
We're so pleased to hear that our fitter did a great job and left your car in very clean condition. Thank you for your wonderful feedback!
5 stars service from beginning to end
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen for my dash cam. The great service and thoughtfulness aren’t gone unnoticed. Very happy with the service!
August 7, 2026
Reply from National Windscreens - Reading
We're so pleased to hear you had a 5-star experience from beginning to end! It's wonderful that our booking system was user-friendly, and our staff were friendly and helpful. We're especially glad the thoughtful gesture with your dash cam sticker was appreciated.
Reply from National Windscreens - Reading
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
Great service & friendly staff
July 30, 2026
Reply from National Windscreens - Reading
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
polite
polite, friendly and efficient in the service provided.
a pleasure to do business with the Team in reading.
July 21, 2026
Reply from National Windscreens - Reading
We're so pleased to hear you found our service polite, friendly, and efficient. It's wonderful to know it was a pleasure to do business with our team. Thank you for your kind words!
I was immediately greeted warmly
I was immediately greeted warmly, which made me feel at ease. Very helpful and welcoming.
August 1, 2026
Reply from National Windscreens - Reading
We're so pleased you felt at ease and found our team helpful and welcoming right from the start. Thank you for your wonderful feedback!
Windscreen replaced
Technician arrived on time. Nice guy who explained everything and did the work well.
July 30, 2026
Reply from National Windscreens - Reading
We're so pleased to hear that our technician arrived on time, was a nice guy who explained everything, and completed the work well. Thank you for your kind feedback!
Very good service.
Very good service.
A little scratch on the windscreen so but no problem.
Thank you
mr proyart
July 21, 2026
Reply from National Windscreens - Reading
We're glad to hear you received very good service. We also appreciate you bringing the small scratch on the windscreen to our attention, and we're happy it wasn't a problem for you.
A mixed bag!
Replacement of windscreen - excellent.
Communication prior to replacement -poor.
Phone not answered, no idea of timescale.
July 25, 2026
Reply from National Windscreens - Reading
We appreciate your feedback. We're glad the windscreen replacement was excellent. We apologize for the communication issues and will improve our response times.
Very quick and good customer services
Quick response and time accuracy, very good customer service.
July 3, 2026
Reply from National Windscreens - Reading
We're so pleased you experienced a quick response, time accuracy, and very good customer service. Thank you for your wonderful feedback!
Highly satisfactory windscreen replacement service
The windscreen was fitted satisfactorily in a timely manner and I was contacted when it was ready for collection.
July 17, 2026
Reply from National Windscreens - Reading
We're so pleased to hear your windscreen was fitted satisfactorily and in a timely manner, and that you were contacted when it was ready for collection. Thank you for your wonderful feedback!
Replacing the screen on the day all…
Replacing the screen on the day all done with no fuss and job looks great. Only complaint is that it took best part of 2 weeks to fix a crack that made driving my car dangerous because of the position and flashes of light from the crack. People at national windscreens helpful and friendly.
July 16, 2026
Reply from National Windscreens - Reading
We're glad to hear the screen replacement was done with no fuss and looks great, and that our team was helpful and friendly. We understand your frustration regarding the two-week wait for the repair, especially with the driving hazard it presented. We appreciate your feedback.
Amazing staff very professional
Service, the staff are very friendly and helpful, accommodating. We’ll definitely recommend and use it again. Thank you for doing a great job replacing my front glass.
July 15, 2026
Reply from National Windscreens - Reading
We're so pleased to hear you found our staff friendly, helpful, and accommodating! It's wonderful that we did a great job replacing your front glass, and we truly appreciate your recommendation.
Job done, quickly and by friendly people
Job done, good waiting room in Reading branch, fast wifi, so I could work in basic but comfortable surroundings. Good team on site, helpful and friendly. Would be 5 stars but, the booking lead time was long + 3weeks to get an appointment, the payment process did not work and I had to chase them to may the payment. They changed the time of my fitting from 9am to 12:00 noon and whilst they told me prior I had to rearrange my day. I booked for them to change the wiper blades but they did not order the stock so they could not change the blades (a refund was quick, a couple of days after my appointment)
July 13, 2026
Reply from National Windscreens - Reading
Thank you for your feedback. We're pleased to hear you found our waiting room comfortable and our team helpful. We sincerely apologize for the extended booking lead time, the payment processing issues, the change in appointment time, and especially for the oversight with the wiper blades. We appreciate you bringing these points to our attention as we continuously strive to improve our service.
Great service
Great service! Came out when they said they would. You can't even tell anything had happened to the car. Looks great! Thank you
July 16, 2026
Reply from National Windscreens - Reading
We're so pleased to hear you received great service and that we came out when we said we would. It's wonderful that you can't even tell anything happened to your car!
Reply from National Windscreens - Reading
We're so pleased to hear that you found our booking process easy and our service reliable and professional. Thank you for your wonderful feedback!
15 july Great guy, did the job perfectly!
Great guy, arrived on time. Phoned in advance. Did a great job!
July 16, 2026
Reply from National Windscreens - Reading
We're so pleased to hear that our team arrived on time, called in advance, and did a great job. Thank you for your wonderful feedback!
Great job done on awkward repair.
July 15, 2026
Reply from National Windscreens - Reading
We are so pleased to hear that we were able to complete a great job on what sounds like a challenging repair. We truly appreciate your positive feedback!
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