Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... See more
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Location
Switch locationUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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See what reviewers are saying
National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... See more
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It was so easy, from initial contact, to the completion of fitting. All staff i had contact with were extremely pleasant and helpful. The fitter has do e a superb job. I could not be happier with t... See more
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Car was handed back with filthy scuff marks everywhere inside and windscreen wiper fitted back incorrectly on passenger side. No care taken to keeping vehicle clean whilst working in the front of the... See more
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Company details
About National Windscreens - Redruth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, United Kingdom
- 01209-780-069
4.7
Excellent
346 reviews
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Great service, efficient and friendly team
The company was very efficient and came to my car with no extra fees, and the person who fixed my screen was lovely and kept me updated of their ETA! Everything went smoothly and it was very easy to book an appointment through my insurance company!
September 27, 2025
Reply from National Windscreens - Redruth
We appreciate your feedback! We're happy to hear that you found the service efficient, with no extra fees, and that the technician was lovely and communicative. We're also glad the booking process through your insurance was easy.
National Windscreens were excellent…
National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement before I travelled home. National Windscreens Redruth were brilliant lovely guys and did a great job in great time specially as my car is only 18 months old . Would highly recommend them. Thank you
September 12, 2025
Reply from National Windscreens - Redruth
We're happy to hear that our team provided excellent service during your holiday. It's great to know the replacement was completed swiftly, especially for a newer car. We appreciate your recommendation and thank you for your feedback.
Reply from National Windscreens - Redruth
We appreciate you sharing! We are so happy to hear that you received friendly, efficient service, and a good job was done.
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Nice
Nice, efficient people to work with. Took longer than expected, but not their fault, is incorrect windscreen arrived. I wasn’t in need of it, so it wasn’t a problem, and I was updated regularly with progress
September 19, 2025
Reply from National Windscreens - Redruth
We appreciate your positive feedback. We're glad to hear you found our team efficient and helpful. We're happy that you were updated regularly, even though the incorrect windscreen arrived, and it didn't cause you an issue. Thank you!
Helpful and cheerful
My fitter was in time, very helpful and cheerful. Would highly recommend. Did a great job.
September 15, 2025
Reply from National Windscreens - Redruth
We're happy to hear that our fitter was helpful and cheerful! We appreciate your recommendation and are glad they did a great job for you. Thanks for your feedback.
Good and quick result quicker than…
Good and quick result quicker than expected, friendly staff
September 8, 2025
Reply from National Windscreens - Redruth
We appreciate your feedback! We're so glad you were happy with our friendly staff and the quick, good result, which was quicker than expected.
Reply from National Windscreens - Redruth
We appreciate you sharing that our service and communication were good! We are so happy you had a positive experience.
Great service
September 1, 2025
Reply from National Windscreens - Redruth
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Replaced Windscreen on Tesla Model Y
Replaced Windscreen on Tesla Model Y. Good communication, tidy workmanship, friendly team.
August 20, 2025
Reply from National Windscreens - Redruth
We're happy to hear that you had a positive experience with our team and the Tesla Model Y windscreen replacement. We appreciate your kind words about our communication and workmanship!
A* service
Very quick at sourcing a window that wasn't readily available and also arranging fittment for my Renault trafic A* service
August 20, 2025
Reply from National Windscreens - Redruth
We're happy to hear that we could quickly find the window you needed and arrange the fitting for your Renault Trafic. Thank you for your positive feedback!
Technocian was patient enough to wait…
Technocian was patient enough to wait for me come from home and also was very feiendly too
August 21, 2025
Reply from National Windscreens - Redruth
We're happy to hear that our team was patient and friendly. We appreciate you taking the time to share your positive experience with us!
Good service very efficient
August 21, 2025
Reply from National Windscreens - Redruth
We appreciate you sharing your experience with us! We are so happy to hear that our service was good and very efficient for you.
Reply from National Windscreens - Redruth
We appreciate you sharing! We are so happy you were pleased with our quick service, good result, and friendly staff.
Great bunch of guys
Great bunch of guys.
Helped me out whilst on holiday.
Lovely people
August 15, 2025
Reply from National Windscreens - Redruth
We're happy to hear that we could assist you during your holiday. It is wonderful to know you found our team so helpful and lovely. Thank you!
Reply from National Windscreens - Redruth
We appreciate your recommendation and are so glad you found our service efficient, friendly, and professional. Thank you for your positive feedback!
Helpful and friendly staff
Helpful and friendly staff. I added wipers to my order but when the fitter checked, I didn't need them so they were taken off. I was very impressed, a lot of companies would have fitted them anyway.
August 5, 2025
Reply from National Windscreens - Redruth
We appreciate you sharing your positive experience. We're glad to hear that our staff was helpful and friendly and that you were impressed with our honest service regarding the wipers. Thank you for your feedback!
There is a interior trim that hasn’t…
There is a interior trim that hasn’t been put back properly, this is also a sharp edge and doesn’t look good, I’m a bit upset as the car is a nice and now looks crap inside 😡
August 1, 2025
Reply from National Windscreens - Redruth
We're sorry to hear about the interior trim issue and the sharp edge. We appreciate you bringing this to our attention, and we'll investigate it.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The passenger door glass broke in my…
The passenger door glass broke in my Iveco Eurocargo 8 days ago. I was put through to National Disaster by my insurance company and after being cut off on the phone twice I finally managed to speak to someone about getting the glass replaced, having to pay £90 excess at the end of the call. An appointment was made to replace the glass 48 hours later.
Friday morning arrived and I was contacted by the call center in Bristol to be told that the glass hadn’t arrived at my local depot and so a new appointment was made for the following Tuesday. Tuesday arrives and another call to say that the glass still hasn’t arrived at the depot.
Another appointment was made for Wednesday and lo and behold it was cancelled again. I expressed my displeasure at being messed around by National Disaster. It transpires during the call that it takes 5 days to get glass from the depot at Castlewood so the first 2 appointments couldn’t be honored.
The 2 lads that finally arrived today to fit the glass ( who did a great job) told me that the glass would have spent 3 days being processed at their Avonmouth depot before it would be dispatched to Redruth.
It also appears that the company’s trucker drivers don’t work weekends so if you’re in need of having your glass replaced then the best time to break it is on a Monday because there’s a chance it might be fixed by Friday.
From my experience with this company I wouldn’t recommend it or use it again.
July 31, 2025
Unprompted review
Reply from National Windscreens - Redruth
We appreciate you sharing your experience. We're very sorry to hear about the difficulties you faced with your passenger door glass replacement, including the multiple cancellations and communication issues. We will investigate the delays and communication breakdowns to improve our service. Thank you for your feedback.
Excellent service at the Redruth branch
Excellent job done by the guys at the Redruth branch. Ethan’s service was above and beyond.
July 25, 2025
Reply from National Windscreens - Redruth
We're happy to hear that you had such a positive experience at the Redruth branch. We appreciate your highlighting the exceptional service you received. Thank you!
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