Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... See more
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Location
Switch locationUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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See what reviewers are saying
National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... See more
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It was so easy, from initial contact, to the completion of fitting. All staff i had contact with were extremely pleasant and helpful. The fitter has do e a superb job. I could not be happier with t... See more
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Car was handed back with filthy scuff marks everywhere inside and windscreen wiper fitted back incorrectly on passenger side. No care taken to keeping vehicle clean whilst working in the front of the... See more
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Company details
About National Windscreens - Redruth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, United Kingdom
- 01209-780-069
4.7
Excellent
346 reviews
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Flexible booking and super friendly…
Flexible booking and super friendly reception. Perfect craft work.
June 8, 2025
Reply from National Windscreens - Redruth
We appreciate your positive review! We're happy to hear that you found our booking flexible and our reception friendly, with perfect craft work.
If I could give more stars I would
If I could give more stars I would! Fantastic service start to finish! Screen was chipped on way down to St Ives on holiday, and with one call the chip was repaired the very same day! Fantastic!
June 2, 2025
Reply from National Windscreens - Redruth
We're so glad we could provide fantastic service and quickly repair the chip on your screen the same day, allowing you to enjoy your holiday in St Ives! Thank you for your positive feedback!
Great company they kept me up to date…
Great company they kept me up to date when they would come and replace my windscreen as the day it was meant to happen it was raining so they moved it to the next day. The guy who replaced it was great from the start to end.
May 28, 2025
Reply from National Windscreens - Redruth
We're glad you enjoyed your experience. We appreciate that you recognize our team's dedication to keeping you informed and providing excellent service. Thank you for your positive feedback!
Reply from National Windscreens - Redruth
We appreciate your positive feedback! We're happy to hear you received a quick response and punctual, friendly service.
Very friendly and helpful person that…
Very friendly and helpful person that came to fix my windscreen.
May 16, 2025
Reply from National Windscreens - Redruth
We're happy to hear that you had a positive experience with our windscreen repair service. Thank you for your feedback!
Great fitter
May 20, 2025
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent repairer
Excellent repairer, good at his job and a great attitude.
However 5 day wait for the repair...
May 19, 2025
Reply from National Windscreens - Redruth
We're glad you appreciated the repair quality and attitude. We understand the 5-day wait was less than ideal, and we're always working to improve our turnaround times. Thanks for your feedback.
Brilliant service
Brilliant service, couldn't fault the fitter. He had to replace my windscreen and 2no drivers side windows. He explained everything he was going to do and went above and beyond to achieve it.
May 7, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words! We're thrilled to hear you were so impressed with the service you received. It's wonderful to know our team went above and beyond to ensure your satisfaction. We appreciate you taking the time to share your positive experience.
Very quick and easy
Very quick and easy, a phone call and a text when ready for collection.
May 2, 2025
Reply from National Windscreens - Redruth
We appreciate your kind words and are glad to hear that you found our service quick and easy. We strive to provide a seamless experience for our customers, and we're happy that we were able to meet your expectations.
5 stars
5 stars . Very good communication from start to the end . Booked in a week of advanced , but been offered an early appointment which was amazing. Very professional and friendly team !
Thank you
May 1, 2025
Reply from National Windscreens - Redruth
Thank you for your kind review. We are thrilled to hear you had a positive experience with our team. We appreciate you taking the time to share your feedback. We strive to provide excellent communication and service, and we're glad you found our team to be professional and friendly.
Reply from National Windscreens - Redruth
Thank you for your kind review! We're thrilled to hear you had a positive experience. We appreciate your feedback and are glad you found our service excellent.
Really impressed with the service…
Really impressed with the service given, great communication and windscreen replaced with no issues. Everyone I dealt with were informative and polite. Thank you.
April 23, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words and positive review. We are delighted to hear that you were impressed with the service you received and found our staff to be informative and polite. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Staff very helpful and considerate
Staff very helpful and considerate, given immediate attention and a job well done. Thank you
April 14, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words and positive review. We are delighted to hear that you found our staff helpful, considerate, and attentive. We strive to provide excellent customer service and are glad that we were able to meet your needs.
Reply from National Windscreens - Redruth
Thank you for your kind review! We're so glad to hear that you found our service quick and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track.
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good all around service
Good service from booking the appointment, through works and after care
April 10, 2025
Reply from National Windscreens - Redruth
Thank you for your positive feedback! We are thrilled to hear that you had a positive experience from booking your appointment to the aftercare. We strive to provide excellent service at every stage, and your kind words are greatly appreciated.
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Redruth
Thank you for your positive feedback! We're thrilled to hear that you found our booking process easy, our technicians helpful, and the job completed efficiently and on time. We appreciate you taking the time to share your experience.
Friendly polite happy staff
April 1, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words! We're so happy to hear you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your feedback.
Excellent customer service
March 28, 2025
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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