Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... See more
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Location
Switch locationUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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See what reviewers are saying
National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... See more
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It was so easy, from initial contact, to the completion of fitting. All staff i had contact with were extremely pleasant and helpful. The fitter has do e a superb job. I could not be happier with t... See more
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Car was handed back with filthy scuff marks everywhere inside and windscreen wiper fitted back incorrectly on passenger side. No care taken to keeping vehicle clean whilst working in the front of the... See more
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Company details
About National Windscreens - Redruth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, United Kingdom
- 01209-780-069
4.7
Excellent
346 reviews
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Very helpful and Friendly staff.
Very helpful and Friendly staff.
Job was done efficiently and promptly.
March 28, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words! We're pleased to hear that you found our staff helpful and friendly and that the job was completed efficiently and promptly. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Amazing
Amazing, super service from start to finish.
In touch with me within a day of reporting the crack. The gentleman on the phone was so amenable and friendly as was the lovely man that repaired the windscreen. Cannot thank you all enough….
March 25, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words! We're delighted to hear you had such a positive experience from start to finish. We strive to provide excellent customer service and are thrilled you found our team to be so helpful and friendly. We appreciate you taking the time to share your feedback.
Reply from National Windscreens - Redruth
We appreciate your kind words and are glad you found our service time-efficient, friendly, and to your satisfaction.
Quick and convenient
Did the job at home, quickly, really convenient, friendly service
March 18, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words! We're delighted to hear that you found our service convenient and friendly. We strive to make our services as accessible and enjoyable as possible for all our customers.
Very helpful staff when booking repair…
Very helpful staff when booking repair by phone.
Dave was very professional and friendly when replacing windscreen at my home.
March 12, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words and positive feedback. We are delighted to hear that you found our staff helpful when booking your repair and that Dave provided professional and friendly service. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Great customer service
March 18, 2025
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Kept me informed as I had to wait a…
Kept me informed as I had to wait a couple of days. Perso who came to change the windscreen was very helpful.
March 15, 2025
Reply from National Windscreens - Redruth
We appreciate you taking the time to share your positive experience. We're glad to hear that you were kept informed throughout the process and that the technician was helpful.
Very helpful
The fitter was very helpful. Had booked the fitter to come to my home to replace the windscreen. Due to rain he couldn’t do it there, he arranged to meet me elsewhere to do it. Very helpful and friendly chap.
March 8, 2025
Reply from National Windscreens - Redruth
We're delighted to hear about your positive experience. It's wonderful to know that the fitter went above and beyond to accommodate the weather conditions and ensure your windscreen was replaced. We appreciate your kind words about his helpfulness and friendly demeanor.
Reply from National Windscreens - Redruth
We're so glad to hear you had a positive experience. We appreciate your kind words about our team member.
worst service
No communication when i got through they said they would be on the way
hour later i got a call saying to take van to another branch even though i had been waiting 3 hours by this time
then i explained everything and another hour later someone turned up zero customer care
February 15, 2025
Reply from National Windscreens - Redruth
We understand your frustration with the communication and delays you experienced. We strive to provide excellent customer service, and it's disappointing to hear that your experience fell short of our standards. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Good communication and friendly stafg
February 6, 2025
Reply from National Windscreens - Redruth
We appreciate your kind words about our staff's communication and friendliness. We strive to provide excellent customer service and are glad you had a positive experience.
Fast and efficient.
Booked an appointment online which was easy to do. They came out to my house at a time that suited me and was all finished in less than an hour.
Fantastic.
February 5, 2025
Reply from National Windscreens - Redruth
Thank you for your kind review! We're thrilled to hear that you found our online booking process easy and that our team was able to accommodate your schedule. We strive to provide a convenient and efficient service, and we're glad we were able to achieve that for you.
Brilliant service
Managed to fit us in to come to our home rather than us having to travel, really great service and great result!
February 10, 2025
Reply from National Windscreens - Redruth
We appreciate your kind words! We're thrilled to hear you were happy with the service and the outcome. We strive to provide excellent service and are glad we could meet your needs.
Honestly a great experience
Honestly a great experience, service was quick from booking to fitting. The two guys who came out were efficient and hilarious and made me feel at such ease about the whole service. Would highly recommend and as much as I hope I never have to use the service again I happy will if anything ever happens again
January 30, 2025
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Redruth
Thank you for your kind words. We're delighted to hear that you found our service fast and convenient. We appreciate your business.
Everything was great!
Everything! Ease of arranging repair, including submitting photos and getting a quote for excess costs. Updates and directions before appointment were regular and informative. Staff at Redruth branch were extremely helpful, efficient and professional. Made an inconvenient experience a lot less hassle! Thank you.
January 23, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you found our process easy and that our staff at the Redruth branch were helpful, efficient, and professional. We appreciate your feedback and are glad we could make the experience less hassle.
Quick and professional service
Quick and professional service. Very happy with result and would definitely recommend
January 2, 2025
Reply from National Windscreens - Redruth
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the quick and professional service and the result. We appreciate your recommendation and are committed to providing excellent service to all our customers.
National windscreens at Redruth excellent service.
National windscreens at Redruth gave an excellent service. Made an appointment for the following morning. Then phoned later in day to rearrange for that afternoon. Highly recommend this company.
January 20, 2025
Reply from National Windscreens - Redruth
We are delighted to hear that you had a positive experience with our Redruth branch. We appreciate you taking the time to share your feedback. We strive to provide excellent service to all our customers, and we're glad that our team was able to accommodate your needs.
Reply from National Windscreens - Redruth
We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. Knowing our communication was clear and the job met your expectations means a great deal to us. We strive to provide excellent service, and your review confirms we're on the right track. We value your business and hope to work with you again in the future. Thank you for choosing us!
Great service very friendly staff could…
Great service very friendly staff could not fault them
January 10, 2025
Reply from National Windscreens - Redruth
We're thrilled you had such a positive experience! Your feedback about our staff's friendliness and the great service you received means a lot to us. We truly appreciate you taking the time to share your thoughts. It's wonderful to know we met your expectations and that you couldn't fault anything. We strive to provide excellent service, and your review confirms we're on the right track. We hope to see you again soon!
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