Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... See more
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Location
Switch locationUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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See what reviewers are saying
National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... See more
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It was so easy, from initial contact, to the completion of fitting. All staff i had contact with were extremely pleasant and helpful. The fitter has do e a superb job. I could not be happier with t... See more
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Car was handed back with filthy scuff marks everywhere inside and windscreen wiper fitted back incorrectly on passenger side. No care taken to keeping vehicle clean whilst working in the front of the... See more
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Company details
About National Windscreens - Redruth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, United Kingdom
- 01209-780-069
4.7
Excellent
346 reviews
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Fantastic service
Fantastic service. We Had trouble getting another windscreen but Redruth national windscreen went above and beyond to get one for us and fitted it the next day. Brilliant customer service, updated us when they received the windscreen. Thank you so much, very happy customers on the 31st December
December 31, 2024
Unprompted review
Reply from National Windscreens - Redruth
We're thrilled to hear about your fantastic experience! It means a great deal to us that we could go above and beyond to get your windscreen replaced and fitted so quickly, especially during the busy holiday season. We truly appreciate you taking the time to share your positive feedback. Providing excellent customer service is our top priority, and your kind words about our team's dedication are incredibly rewarding. We're so happy we could help make your experience a positive one. Thank you again for choosing us!
First date agreed could not be met.
First date agreed could not be met.
Job was done, operative said he had cleared glass from car but on checking he had not removed the spare wheel under which was a significant amount. God intentions but met met by performance.
December 18, 2024
Reply from National Windscreens - Redruth
We understand your frustration with the missed appointment and the incomplete service. We strive for high-quality service and appreciate you bringing this to our attention. We will use your feedback to improve our processes and ensure future appointments are met and services are completed to the highest standard.
Quick and easy
Quick and easy
Quick replacement of a rare windscreen, with good communication.
December 12, 2024
Reply from National Windscreens - Redruth
We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process quick and easy, and that our communication was helpful.
The staff were professional
The staff were professional, courteous and explained how long the work would take. I was kept informed of progress .There was a place to wait and I was offered a hot drink while I waited.
The work was completed in the time advised, friendly service, good result!
December 5, 2024
Reply from National Windscreens - Redruth
Thank you for sharing your positive experience. We are delighted to hear that you were pleased with the professionalism, courtesy, and communication of our staff. Your feedback is valuable to us and helps us to continue providing excellent service.
Really helpful staff
Really helpful staff, great service when replacing my windscreen.
December 5, 2024
Reply from National Windscreens - Redruth
Thank you for your kind words! We are thrilled to hear that you found our staff helpful and that you were pleased with the service you received. We appreciate your business.
Well done National Windscreens …
Communications for my booking were excellent especially Dale in the Redruth depot making my insurance company get their act together- the job was carried out very well and timely - excellent customer service
November 28, 2024
Reply from National Windscreens - Redruth
Thank you for your kind words. We are thrilled to hear that you were happy with the communication you received from our team, especially the support you received from Dale in the Redruth depot. We appreciate your feedback and are glad you had a positive experience.
Reply from National Windscreens - Redruth
Thank you for your kind words! We're so happy to hear you had a positive experience with our team. We strive to provide excellent customer service and appreciate your feedback.
Quick and easy
November 21, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Redruth
We appreciate your kind words and are glad to hear you had a positive experience.
Very prompt and professional service
November 5, 2024
Reply from National Windscreens - Redruth
Thank you for taking the time to share your positive experience. We appreciate you recognizing the promptness and professionalism of our service.
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Keep in contact all the way through …
Keep in contact all the way through really helpful and friendly
October 29, 2024
Reply from National Windscreens - Redruth
We appreciate you taking the time to share your positive experience. We're glad you found our communication helpful and friendly.
Very efficient and prompt service
Very efficient and prompt service. Would use again.
October 25, 2024
Reply from National Windscreens - Redruth
Thank you for your kind words. We're glad to hear that you found our service efficient and prompt. We appreciate your feedback.
Reply from National Windscreens - Redruth
Thank you for your kind words! We're so glad to hear that you had a positive experience with our staff. We appreciate your feedback and will continue to strive for excellence.
Excellent service thankyou
October 24, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Redruth
Thank you for your kind words. We're delighted to hear that you found our staff pleasant and our service professional and speedy. We appreciate your feedback.
Reply from National Windscreens - Redruth
Thank you for your kind words. We are delighted to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience.
Definitely The Best Place To Go.
Arranged appointment, they brought it forward by three days! Ready in less than three hours. Great guys very friendly.
October 18, 2024
Reply from National Windscreens - Redruth
We're delighted to hear about your positive experience. It's wonderful to know that our team was able to accommodate your schedule and provide efficient service with a friendly attitude. We appreciate your kind words and feedback.
Reply from National Windscreens - Redruth
Thank you for your kind words. We're thrilled to hear you had a positive experience with us. We appreciate your feedback and will continue to strive for excellence.
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