Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... See more
Company replied
Location
Switch locationUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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See what reviewers are saying
National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... See more
Company replied
Car was handed back with filthy scuff marks everywhere inside and windscreen wiper fitted back incorrectly on passenger side. No care taken to keeping vehicle clean whilst working in the front of the... See more
Company replied
It was so easy, from initial contact, to the completion of fitting. All staff i had contact with were extremely pleasant and helpful. The fitter has do e a superb job. I could not be happier with t... See more
Company replied
Company details
About National Windscreens - Redruth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, United Kingdom
- 01209-780-069
4.7
Excellent
347 reviews
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Reply from National Windscreens - Redruth
Thank you for your kind words. We're thrilled to hear you had a positive experience with us. We appreciate your feedback and will continue to strive for excellence.
Brilliant service
Brilliant service, rung and asked if I would like them to come to me early and done the job at my workplace, very impressed
October 10, 2024
Reply from National Windscreens - Redruth
We're thrilled to hear about your positive experience! It's wonderful to know that our team was able to accommodate your request and provide excellent service at your workplace. We appreciate your kind words and will share your feedback with our team.
Easy to book
Easy to book, kept us informed about arrival times, did a great repair. The guys who came out were really pleasant
October 11, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Outstanding Service
The quality of the work undertaken and the professionalism of the mechanic. Outstanding service
October 9, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff were so helpful and friendly
Staff were so helpful and friendly.
Service was fantastic.
October 3, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Convenient and good.
Despite thinking the car would have to go into the National Windscreens depot and booking accordingly, NW called us and said there was no problem coming to us, which they did at an earlier and convenient time. Good and friendly service. Good fitting.
September 2, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient and easy to book and very…
Efficient and easy to book and very helpful man that sorted out my screen .
Called to let me how long he would be 👍🏻
August 21, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent communication and prompt…
Excellent communication and prompt service with no fuss
August 13, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly and helpful staff at the…
Very friendly and helpful staff at the Redruth,very efficient tidy work
August 9, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service
I couldn’t be happier with the experience. The team was incredibly friendly, making the whole process smooth. Not only were they kind and professional, but the service was impressively fast. My car was ready in 2 hours, and the quality of their work was top-notch. It’s refreshing to find a company that truly cares about its customers and delivers excellent service.
August 15, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I repair to windscreen booked my appointment online quickly…
I booked my appointment online quickly and efficiently, they came within a couple of days and filled the tiny crack i had in my windscreen. The man that did the repair was very friendly and it seemed to take no time at all.
August 6, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Suburu XV
Although side window was fitted to my car successfully
in my man dealers whilst I was on holiday I have had to clean window rubbers to stop it scrapping on dirt, surely this should have been done whilst fitting to avoid scratches on glass?
I would expect to still find bits of glass but why would it be considered ok to leave glass debri in door instead of cleaning while panel was off? I now have a nice! rattle of glass whilst driving & opening doors.
July 13, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Kept up to date as to when technician…
Kept up to date as to when technician would be with me. Arrived on time. Explained what he would be doing. Tidy job and cleaned up after the work.
July 17, 2024
Reply from National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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