Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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See what reviewers are saying
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... See more
Company replied
Very friendly staff. Nothing was too much for them. They went out of their way to make sure I was comfortable during my wait (water and use of toilet, etc.). Would 100% recommend to anyone who needs... See more
Company replied
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
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Company details
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.8
Excellent
387 reviews
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Discount
Excellent service from the Salisbury branch although I was surprised that this company doesn't give discounts on armed forces discount card or the blue light card
January 3, 2025
Unprompted review
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your experience. We're glad to hear you had a positive experience with our Salisbury branch. We value your feedback regarding discounts and will consider it as we evaluate our offerings.
NATIONAL WINDSCREENS - SMOOTH AND EFFICIENT WINDSCREEN REPLACEMENT
The process was smooth and efficient from start to finish. Excellent communication with regular updates.
I waited at the reception waiting room that was provided for Customers and they looked after me very well. Excellent Customer Service.
The Windscreen was replaced ahead of schedule and I was quite astonished and impressed.
Overall, a wonderful experience and I would highly recommend National Windscreens.
Thank you for providing a 'Stress Free' Service.
December 20, 2024
Reply from National Windscreens - Salisbury
Thank you for taking the time to share your positive experience. We're thrilled to hear that you found our service to be smooth and efficient, with excellent communication and regular updates.
We're also delighted that you were well looked after in our waiting room and that your windscreen replacement was completed ahead of schedule. We strive to provide a stress-free experience for all our customers, and your feedback is greatly appreciated.
No mess no fuss courteous and efficient.
December 25, 2024
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your positive experience. We strive to provide our customers with a seamless and efficient service.
Reply from National Windscreens - Salisbury
Thank you for your kind words! We're happy to hear you found our service friendly, prompt, and easy to understand. We appreciate you taking the time to share your positive experience.
Excellent Service
We have just had our windscreen replaced today at short notice. This company could not have been more helpful or accommodating. Troy and his team were extremely friendly and got the job finished sooner than expected. I hope I don’t need a new windscreen again but if I do then Troy will be the first person to call.
December 23, 2024
Unprompted review
Reply from National Windscreens - Salisbury
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience and we are pleased to know that Troy and his team exceeded your expectations.
Reply from National Windscreens - Salisbury
Thank you for your kind words. We appreciate your feedback and are glad you found our service fast and efficient.
Professional
I was kept inform, about the delay in getting the windscreen. Lewis who installed the new windscreen was friendly and professional.
December 4, 2024
Reply from National Windscreens - Salisbury
Thank you for your kind review. We appreciate you taking the time to share your positive experience. We're glad to hear that you were kept informed about the delay and that Lewis provided excellent service.
Reply from National Windscreens - Salisbury
Thank you for your kind words. We are so glad to hear that you found our service great, our staff super, and our service speedy. We appreciate you taking the time to share your positive experience.
Easy and straightforward from start to…
Easy and straightforward from start to finish, from booking the car in online and prompt efficient service from Troy at National Windscreens (Salisbury branch).
December 3, 2024
Reply from National Windscreens - Salisbury
Thank you for your positive review. We're pleased to hear that you found our booking process easy and that Troy provided you with prompt and efficient service. We strive to deliver a seamless and positive experience for our customers, and we're glad that we were able to meet your expectations.
Really quick and efficient service
Really quick and efficient service, convenient appointment time. Friendly and thorough Technician.
November 16, 2024
Reply from National Windscreens - Salisbury
Thank you for your kind words. We're delighted to hear you were happy with the quick and efficient service, the convenient appointment time, and the friendliness and thoroughness of our technician. We appreciate your feedback and are committed to providing excellent service.
Reply from National Windscreens - Salisbury
Thank you for your kind words. We're so glad to hear that you found our service quick, efficient, and of good quality. We appreciate your feedback.
I was ill in bed and my father had to…
I was ill in bed and my father had to deal with everything. Fantastically professional wouldn’t think twice about using them again. Great team A**
October 30, 2024
Reply from National Windscreens - Salisbury
We appreciate your kind words and are glad to hear that our team was able to provide excellent service during a difficult time. We strive to make our customers' experiences as smooth as possible, and we're happy to hear that we met your expectations.
From start to finish National Windows…
From start to finish National Windows well passed Autoglass! thank you very much for five star 🌟🌟🌟🌟🌟service especially to “Troy” the fitter & manager Simon ,well done👍🏼
Definitely went the extra mile 😀
October 30, 2024
Unprompted review
Reply from National Windscreens - Salisbury
We are thrilled to hear about your positive experience with our team! We appreciate your kind words about Troy and Simon. It's wonderful to know that they went above and beyond to ensure your satisfaction. We strive to provide exceptional service, and your feedback is a testament to our commitment.
Simon was very helpful all the way…
Simon was very helpful all the way through, there was a problem with the glass but they organised it very promptly and efficiently
October 15, 2024
Reply from National Windscreens - Salisbury
We're thrilled to hear about your positive experience. It's wonderful to know that Simon provided excellent service and that the issue with the glass was resolved promptly and efficiently. We appreciate your feedback and will share it with the team.
Friendly and professional
A functional replacement. Could have taken more care to remove all traces of adhesive on screen.
October 18, 2024
Reply from National Windscreens - Salisbury
We appreciate your feedback and understand your concern about the adhesive residue. We strive to ensure a smooth and satisfactory experience for all our customers.
Leaking Windscreen
We've just had a new windscreen on our company van and a glass roof on the Range Rover.
The windscreen on the van is leaking from the middle onto the steering wheel, and there is something loose in the roof of the Range that is rolling around like a pinball.
Shocking.
October 8, 2024
Reply from National Windscreens - Salisbury
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Efficient and professional
Efficient and professional. However the venue for the repair was changed( for a good technical reason) but I was not informed of the reason just a text stating change of location
October 7, 2024
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good work
Brilliant job but website what three words address is incorrect that takes you to church field estate instead of Harnham trading estate
September 30, 2024
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Top service and communication
Quick and easy to deal with and called as soon as the work was completed.
October 4, 2024
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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