The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
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Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and c... See more
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Very easy to arrange, didn't keep me waiting for too long at the branch Polite and helpful staff at Scunthorpe. Call centre colleague at Bristol who arranged appointment was a pleasure to talk to... See more
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I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash thr... See more
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Company details
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.5
Excellent
376 reviews
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Reply from National Windscreens - Scunthorpe
We're happy to hear that your experience was efficient and helpful. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Rang one day got in next day windscreen…
Rang one day got in next day windscreen all fitted within a few hours and no fragments of glass in car as yet
August 12, 2025
Reply from National Windscreens - Scunthorpe
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service I had a new windscreen …
Great service I had a new windscreen fitted and very happy
July 31, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're so glad to hear you received great service and are happy with your new windscreen.
Window screen replacement Defender
The window screen was originally booked to be replaced at home. I then received a call saying that when they had checked the model of my Defender there was a sensor of some kind on the window screen so it needed to be done at National Window Screens. This wasn’t a problem.. I dropped off my vehicle & within an hour it was ready..
Thank you
July 30, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you taking the time to share your experience. We're glad the window screen replacement for your Defender was completed quickly and efficiently, even with the change in location. Thank you for your patience and positive feedback!
Great service
July 30, 2025
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback! We're happy to hear that our operative was knowledgeable, fully explained the process, and made it easy to follow.
Helpful and pleasant staff
July 17, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you taking the time to leave us a review; we are so happy to hear you found our staff helpful and pleasant!
Very satisfactory.
Very satisfactory.
Appointment on time, work carried out very efficiently.
July 17, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you taking the time to share your feedback. We're happy to hear that your appointment was on time and the work was carried out efficiently.
Quick efficient service
Quick efficient, clean service. Very happy with great communication.
July 16, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your feedback! We're happy to hear you were pleased with our quick, efficient, and clean service, along with our great communication.
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience with our great and quick service! Thank you for your positive feedback regarding our work.
When i arrived they were already…
When i arrived they were already waiting for me. Although they say it can take upto 4 hours to replace the windscreen it only took 1 man less than 2 hours. I can't fault it 1 bit.
July 4, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that you were promptly attended to upon arrival and that the windscreen replacement was completed efficiently. We appreciate you taking the time to share your positive experience.
Very professional fitter who did a…
Very professional fitter who did a great job. Very efficient chap with a friendly manner. The only quibble was the lack of communication from the office regarding when the fitting could be done. Other than that very happy.
July 4, 2025
Reply from National Windscreens - Scunthorpe
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Fitting a new windscreen
Having a set appointment, being given the duration of the work by the technician
July 8, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that you had a positive experience with the set appointment and the technician providing the duration of the work. Thank you for your feedback!
Started off well and ended not so well…
Feel bad giving a 3 star as the replacement has been done to a good standard and the service at initial point of contact was good, however this was let down by the service after this. When I made the claim to have the window replaced my wife was at work 30 miles away and her only means of getting home, was with the car that had a crack in the front window screen. The window screen was cracked in the centre of the drivers side and would have been an MOT failure so shouldn’t really have been driven.
We were advised because of this we would be contacted by a Depot with a view to hopefully somebody coming out the same day. However this didn’t happen and my wife had to make contact to see what was happening. Having made contact she was advised that it wasn’t a priority and that the car was legal to be driven with the damaged window. The person spoken to was described as being quite rude and my wife had to put the phone down on them.
As a result it gave her no choice other than to take the risk and drive home.
Luckily she made it home without any further issues and was also not stopped by the Police. The repair was done a couple of days later again after having to drive the car, this time to the Depot and since then there has been no issues.
July 4, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you taking the time to share your experience. We regret to hear about the difficulties you faced regarding the delay and the manner in which the situation was handled. We'll review this internally to improve our service and communication. We are glad the replacement was completed to a good standard.
Person who fitted the windscreen was…
Person who fitted the windscreen was brilliant. Smooth and easy process. Highly recommended.
May 28, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your kind words and are so glad the process was smooth. It's great to hear the service was brilliant, and we value your recommendation!
Reply from National Windscreens - Scunthorpe
We appreciate you taking the time to share your positive experience. We're happy to hear that the replacement was handled quickly for you.
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback and are so happy to hear that you received very good service and an excellent job well done from our team!
Fantastic quick service
Fantastic quick service by the Scunthorpe garage. Very friendly and can't fault them.
Pity the central communications team weren't as friendly and helpful.
June 11, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your feedback. We're happy to hear that the Scunthorpe garage provided fantastic and friendly service. We'll address your concerns about the central communications team.
Great job
Great job. Particularly pleased my dashcam was re-attached to new windscreen for me even though initial texts from you said it wouldnt. Very much appreciated , many thanks
June 13, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that you were pleased with our service! We appreciate your positive feedback and are so glad we could re-attach your dashcam, despite the initial communication. Thank you!
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