The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and c... See more
Company replied
Very easy to arrange, didn't keep me waiting for too long at the branch Polite and helpful staff at Scunthorpe. Call centre colleague at Bristol who arranged appointment was a pleasure to talk to... See more
Company replied
I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash thr... See more
Company replied
Company details
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.5
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged for 2 wipers on a 1 wiper car!!!
I have a peugeot 107 which only has ONE windscreenwiper, but your system says it needs 2. So I was invoiced for 2.
Despite assurances from various people that I would only have to pay for one wiper, I ENDED UP PAYING FOR 2.
The management at scunthorpebranch have done nothing. Adam the manager at hull has requested a refund for me but as yet nothing has been forthcoming. WHAT A POOR WAY TO RUN A COMPANY, especially scunthorpe branch. No customer service!!!!
October 15, 2025
Reply from National Windscreens - Scunthorpe
We regret the invoicing error and that you paid for two wipers. We're sorry the branch hasn't resolved this. We appreciate the manager's help and are looking into this to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Scunthorpe
We appreciate your kind words! We are happy to hear that you found our team helpful and professional. Thank you for your feedback.
We were told it would take 4hrs on the…
We were told it would take 4hrs on the phone but when we arrived it was only 2 hrs so that was good. Staff were very helpful. No issues with the windscreen.
September 25, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that the service was completed faster than expected and that our staff was helpful. We appreciate your positive feedback about the windscreen. Thank you!
Less varieties of glass stocked than others.
Unfortunately, unlike previous car glass companies I have used, they did not have the glass I required in stock. This did cause me issues as I needed to get from London to Grimsby before they could stock the window.
Having made it back to Grimsby, things improved. The glass was obtained prior to my return and the technicians arrived for a morning appointment as requested. The replacement glass was replaced without issue and the remaining broken glass was vacuum cleaned away very efficiently and within about 30 minutes.
The technicians were friendly and patient enough to give me time to inspect the work before completion.
Overall satisfactory with just the one issue.
September 29, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your feedback. We're glad the replacement and cleanup met your expectations, and that our technicians were helpful. We regret not having the glass in stock initially, causing inconvenience for your trip. We'll use this to improve our inventory management.
Good service
Good service. Good workmanship. Would have been 5 stars, but I couldn’t get through to the branch by phone.
September 25, 2025
Reply from National Windscreens - Scunthorpe
We're glad you appreciated our service and workmanship! We apologize for the phone issue and will work to improve our accessibility. Thanks for the feedback.
Friendly
Friendly, helpful. Dropped the car off in the morning before it was due and they kept in contact with me when it finished. Meant I didn’t have to waste a day waiting about. They didn’t take long anyway.
September 29, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that you found our team friendly and helpful. We appreciate your positive feedback regarding our communication and the efficient service you received. Thank you!
Excellent service fast response and very good quality work
I had chip damage to my windscreen, I contacted National windscreens, via my insurance, on the Wednesday and an appointment was made for the Friday. I was kept informed of the progress of the fitter via text on the day and the fitter telephoned about 30 minutes before arrival to say he was on the way. The fitter was polite and efficient and completed the job within 10 minutes. Cleaned up afterwards. Very impressed with the service I received, would recommend.
September 26, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience. It's great to hear that an appointment was quickly arranged and that you were kept informed of the progress. We're glad the fitter was polite and efficient, completing the job quickly and cleaning up afterwards.
Efficient, fast and friendly.
Great service, much quicker than we expected and very friendly staff.
September 19, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback! We're so happy you received great service that was much quicker than expected with very friendly staff.
Top Job
Lovely bloke with a sense of humour sorted my windscreen in super quick time no worries no issues “THANKYOU” x
September 25, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that the windscreen replacement was completed quickly and efficiently, and that you appreciated the service. Thank you for your positive feedback!
Excellent service
Excellent service. Windscreen replaced in 45 mins. Absolutely spotless. They even removed the holder for my dashcam from my old windscreen and attached it to the new one. Highly recommended.
September 24, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that you received excellent service! We appreciate your positive feedback regarding the quick windscreen replacement and the careful attention to detail in reattaching your dashcam holder. Thank you for the recommendation!
excellent service for windscreen…
excellent service for windscreen replacement didn't take long at all
August 20, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your positive experience! We are happy to hear that you received excellent service and a quick windscreen replacement.
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your positive experience! We're so glad to hear you received great service and a quick windscreen fix.
Let down by wrong windscreen
Booking was easy and staff were polite and helpful. Unfortunately, had to go back twice as first replacement windscreen was wrong.
September 1, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your feedback and are glad the booking process and staff were helpful. We regret that the initial replacement windscreen was incorrect, requiring a return visit.
I was booked in for Friday the 21st and…
I was booked in for Friday the 21st and got a call in the morning that they would have to rearrange as the windscreen that was supposed to be fitted had a crack in it. I was due to go on holiday for the Monday and needed the car. I ended up getting the train which cost me £80 that I wasn’t expecting to have to pay out especially as the car had been booked in and should have been ready for the drive. When I dropped the car off all was good and when I went to collect I was told they couldn’t fit the windscreen wipers that had been paid for as the wrong size had been sent. However the guys in the workshop were lovely and very quick and efficient and I couldn’t fault them! I have since got a refund for the windscreen wipers but now I’m going to have to get them fitted by someone else which has just added onto a poor experience.
September 1, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience. We regret the cracked windscreen caused a reschedule and unexpected travel costs. We're also sorry the incorrect wipers added to the frustration, even though the workshop team was efficient. We'll review how to prevent similar issues.
Very helpful and polite,did a great job.
August 30, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your positive experience! We are so happy to hear that you were pleased with our helpful and polite service and the great job that we did.
Reply from National Windscreens - Scunthorpe
We appreciate your feedback and are happy that our quick service met your expectations. Thank you.
New front screen fitted.
New front screen fitted exactly when it was arranged, by polite fitters, without any fuss. Very happy with the job all round.
August 27, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback. We're happy the new front screen was fitted as scheduled, by courteous fitters, without any complications. We're glad you're happy with our work!
Required work was completed efficiently.
Time for the required work was scheduled for a time that suited us.
August 21, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your feedback. We're happy the scheduling process was quick and convenient for your required work.
Reply from National Windscreens - Scunthorpe
We're happy to hear that the window screen fitting was completed quickly. Thank you for your positive feedback; we appreciate it very much.
Fantastic service
Fantastic service
Quick turnaround
No complaints
Will recommend them
First class
August 15, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your fantastic feedback! It's great to hear you received quick service and had no complaints. We're glad you'll recommend us; first class!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.