The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
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Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and c... See more
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Very easy to arrange, didn't keep me waiting for too long at the branch Polite and helpful staff at Scunthorpe. Call centre colleague at Bristol who arranged appointment was a pleasure to talk to... See more
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I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash thr... See more
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Company details
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.5
Excellent
375 reviews
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First class service
All good, from first approach, to booking windscreen repair and completion.
February 10, 2026
Reply from National Windscreens - Scunthorpe
We're happy to hear that you had a good experience from the initial contact to the completion of the windscreen repair. Thank you!
The team fixed my windscreen
The team fixed my windscreen
And was very polite. Also phoned me to tell my car was ready
January 29, 2026
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback! We're happy to hear that the team fixed your windscreen and was very polite, and that they phoned you to let you know that your car was ready.
Scratched vehicle removing or fitting…
Scratched vehicle removing or fitting window , denied responsibility failed to send person to examine even though they said they would. Did the job in 50 minutes even though it is supposed to take much longer when calibration for camera is needed. If you take any pride in your vehicle do not use national windows. And that is what I’m advising to people I speak too.
January 2, 2026
Reply from National Windscreens - Scunthorpe
We appreciate you bringing this to our attention. We're sorry to hear about the damage to your vehicle and the concerns regarding the service duration and examination. We're taking your feedback seriously and will investigate the matter to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Great service and quick and no mess
January 9, 2026
Reply from National Windscreens - Scunthorpe
We appreciate you sharing! We are so happy you were pleased with our great, quick, and no mess service.
Excellent service & staff
December 29, 2025
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Accommodating
Accommodating, efficient and helpful. Wouldn't hurt to tidy and clean up waiting area with coffee facility.
December 31, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that you found our team accommodating, efficient, and helpful. We appreciate your suggestion about tidying up the waiting area. Thanks for the feedback.
Really disappointed with communication…
Really disappointed with communication with booking clerk first time round said a time for booking then on day said it’s an all day booking which did not suit my work commitments.
December 20, 2025
Reply from National Windscreens - Scunthorpe
We're sorry to hear about the miscommunication regarding your booking. We appreciate you bringing this to our attention, and we will review our booking process.
Prompt, clean and professional
Really happy with the service , first new windshield had deep scratches in it and they were very sorry but would come to my house next day . They came well within the time given and the new windshield was fitted , very clean tidy job
December 19, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're happy to hear that we could promptly come to your house the next day to fit the new windshield after the first one had deep scratches. It's great to know that you found the job clean and tidy.
Windscreen wasn’t even ready the day I…
Windscreen wasn’t even ready the day I was booked in for so had to book another day when I was working nights so very inconvenient, also my car had dirt marks all on the A posts and dashboard plus dirty foot prints all over my door sills
December 17, 2025
Reply from National Windscreens - Scunthorpe
We regret your windscreen wasn't ready and the rescheduling inconvenienced you. We're also sorry about the dirt in your car. We'll address this to improve our service. Thanks for your feedback.
Reply from National Windscreens - Scunthorpe
We appreciate you sharing! We are so happy you were pleased with our quick and easy, efficient service. Thank you!
Fitting of the windscreen seems ok…
Fitting of the windscreen seems ok apart from the screen was left filthy on the inside and covered in hand marks, also never put two fixings back on the plastic bulkhead under the bonnet, to be fair these could have been missing before but I only noticed after the screen had been fitted.
December 4, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you bringing this to our attention. We're sorry the interior of your windscreen was unclean and that fixings may have been missing. We'll review this to ensure our standards are met in the future. Thanks for your feedback.
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Scunthorpe depot was amazing polite and…
Scunthorpe depot was amazing polite and kept me informed about every step of the way
November 7, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that you had such a positive experience at the Scunthorpe depot. We appreciate your feedback regarding the team's politeness and communication.
Positive
Positive: when I turned up at the centre, the job was accepted quickly and the job was done quickly.
Negative: I was informed of the date and location by text but not the time. The website said that cars were accepted either first thing in the morning or at lunch. As I live more than 1 hour away, I would have liked to have known the time. I telephoned but still could not get the time. It would have been useful to know it.
November 4, 2025
Reply from National Windscreens - Scunthorpe
We're happy the job was accepted and completed quickly. We apologize for the lack of clarity regarding the appointment time, and the inconvenience this caused. We'll review our communication process to ensure this doesn't happen again. Thanks for your feedback.
Very professional and window replaced…
Very professional and window replaced and completed before the time I was told, I would have no hesitation to recommend the company. Nice people to talk to as well.
September 22, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback. We're happy to hear that you were pleased with the prompt completion and professionalism. We're also glad you found our team pleasant to interact with and that you would recommend us.
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Done soon as delivered and ready to go…
Done soon as delivered and ready to go when I got back from walk earlier than discussed service with a smile
October 25, 2025
Reply from National Windscreens - Scunthorpe
We're happy to hear that you were pleased with our prompt service and friendly staff. Thank you for your positive feedback; we appreciate your time!
Great work on time and quick!
October 19, 2025
Reply from National Windscreens - Scunthorpe
We're glad you had a quick and timely experience. Thank you for your positive feedback; we appreciate it!
Charged for 2 wipers on a 1 wiper car!!!
I have a peugeot 107 which only has ONE windscreenwiper, but your system says it needs 2. So I was invoiced for 2.
Despite assurances from various people that I would only have to pay for one wiper, I ENDED UP PAYING FOR 2.
The management at scunthorpebranch have done nothing. Adam the manager at hull has requested a refund for me but as yet nothing has been forthcoming. WHAT A POOR WAY TO RUN A COMPANY, especially scunthorpe branch. No customer service!!!!
October 15, 2025
Reply from National Windscreens - Scunthorpe
We regret the invoicing error and that you paid for two wipers. We're sorry the branch hasn't resolved this. We appreciate the manager's help and are looking into this to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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