The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and c... See more
Company replied
Very easy to arrange, didn't keep me waiting for too long at the branch Polite and helpful staff at Scunthorpe. Call centre colleague at Bristol who arranged appointment was a pleasure to talk to... See more
Company replied
I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash thr... See more
Company replied
Company details
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.5
Excellent
375 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Scunthorpe
We are so happy you were pleased with our service.
Very helpful staff throughout
Very helpful staff on telephone after windscreen damage, although initially believing screen had a hairline crack and paying excess for new screen, clarified with Scunthorpe repair shop damage only a chip, repaired and excess payment refunded promptly.
Would recommend this company
Thank you
May 7, 2026
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're happy to hear that our team was helpful and that the damage was clarified and repaired promptly. It's great to know you would recommend our company. Thank you for your positive feedback!
I was originally told upto 4 hours…
I was originally told upto 4 hours however the car was ready in less then 2 great service great staff very happy with the overall service.
May 6, 2026
Reply from National Windscreens - Scunthorpe
We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words about our service and staff. Thank you!
I was happy with the technician that…
I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash three days and also advised me not to drive for half an hour to allow the bond to set overall I would come back to national windscreens again if I had the need to good job guys
April 30, 2026
Reply from National Windscreens - Scunthorpe
We're happy to hear that you were pleased with the technician's promptness and professionalism. We appreciate your feedback regarding the front screen replacement, the cleanup, and the aftercare advice. Thank you for your recommendation!
Insurance Job
The bloke who came out was great, definitely knew what he was doing, and very polite, if there is an employee incentive scheme or reward scheme I should say, he should be rewarded with something.
April 28, 2026
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback! We are so happy to learn that the technician was knowledgeable, polite, and provided great service.
The best windscreen replacement I’ve…
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave the fitter at Scunthorpe was an absolutely top bloke if I could give them 11/10 I would. Highly recommended
April 22, 2026
Reply from National Windscreens - Scunthorpe
We appreciate your fantastic feedback! We're happy to hear that you had the best windscreen replacement experience, finding it ultra professional and quick, even on a rare car. It's great to know the explanation of the Heads Up Display reset was helpful.
Reply from National Windscreens - Scunthorpe
We appreciate you sharing that our service had great service and fantastic communications! We are so happy you were pleased with us.
Our experience at Scunthorpe windscreen…
Our experience at Scunthorpe windscreen repair was excellent easy booking slot ,friendly staff ,perfect workmanship and short walk to Costa coffee with quick turnaround time via phone call Thankyou
April 15, 2026
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback. We're happy to hear that you found the booking easy, the staff friendly, and the workmanship perfect. It's great to know you enjoyed the quick turnaround.
Windscreen wasn't on site for first…
Windscreen wasn't on site for first appointment, I was only informed after I brought my car in.
My car was left unlocked in the car park.
Rain sensor no longer works due to improper gel pad installation.
April 7, 2026
Reply from National Windscreens - Scunthorpe
We appreciate you bringing these issues to our attention. We're sorry the windscreen wasn't available and about the car being left unlocked. We'll investigate the rain sensor issue.
No problem
Turned up. they was waiting straight in quick handover. Completed in two hours or so. No issues
April 3, 2026
Reply from National Windscreens - Scunthorpe
We're happy to hear that you experienced a quick handover and efficient service. Thank you for your positive feedback and for taking the time to share your experience with us!
The guys were really nice,,
The guys were really nice,,, they understood I worked,,and it wasn't a problem dropping it of a wee bit earlier than my appointment,,,and waited just after5 for me to pick it up 👍👍👍
April 8, 2026
Reply from National Windscreens - Scunthorpe
We're so happy the team accommodated your work schedule by allowing you to drop off your vehicle a bit early and pick it up late. We appreciate your positive feedback!
Reply from National Windscreens - Scunthorpe
We appreciate you sharing that our team was efficient and pleasant! We are so happy you were pleased with us.
Prompt service & a job well done
March 26, 2026
Reply from National Windscreens - Scunthorpe
We appreciate you sharing that our service was prompt and the job well done! We are so happy you were pleased with our team.
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I wouldn’t recommend
Didn’t clean out broken glass from inside the door, couldn’t properly affix interior door panel and it sits rather loosely now and you can visibly see its not flush.
At least they were quick, overall not great.
March 17, 2026
Reply from National Windscreens - Scunthorpe
We appreciate your feedback and time. We're sorry the glass wasn't fully removed and the interior panel is loose. We'll review this to improve our service.
Efficient service and good communication
March 16, 2026
Reply from National Windscreens - Scunthorpe
We appreciate you sharing that our communication was good and service efficient! We are so happy you were pleased with us.
Reply from National Windscreens - Scunthorpe
We are so happy to know that you had a quick experience with us! We appreciate your feedback and your time.
Reply from National Windscreens - Scunthorpe
We appreciate you sharing that our process was easy and our team was fast, friendly, and communicated well! We are so happy you were pleased with us.
Great all round service from start to…
Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and couldn’t even see where it had been done, well done and would certainly recommend.
March 9, 2026
Reply from National Windscreens - Scunthorpe
We're glad you enjoyed your experience. We appreciate you traveling from Grimsby to our Scunthorpe garage for the camera calibration. It's great to hear the installation was completed perfectly in less time than expected. Thank you for recommending our services!
Quicker than expected ..didn't like the…
Quicker than expected ..didn't like the fact you get a time slot then it gets changed then when you arrive told to come back in half hour as there's 1 more befor you ..also seals not fully covered inside as I can see small parts of metal.allthough it is a good job .maybe also clean inside screen after new one fitted as it had finger marks
February 20, 2026
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're sorry about the scheduling issues and the wait. We'll review our processes to improve timeliness and communication. We'll also address the seal coverage and cleaning to ensure quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.