The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and c... See more
Company replied
Very easy to arrange, didn't keep me waiting for too long at the branch Polite and helpful staff at Scunthorpe. Call centre colleague at Bristol who arranged appointment was a pleasure to talk to... See more
Company replied
I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash thr... See more
Company replied
Company details
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.5
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book and use
Easy to book and use, with friendly service and updates regarding booking. We left the car and returned a couple of hours later when we received a call to say that the car was ready. Great service and very friendly helpful people. The car was in perfect condition, and after care provided.
March 29, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words! We're delighted to hear you had such a positive experience. We strive to provide excellent customer service and are thrilled you found our team to be friendly and helpful. We appreciate you taking the time to share your feedback and are glad you would recommend us.
Efficient knowledgeable polite
April 1, 2025
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Skilled
The workmen were very efficient and quick. On time and left everything clean and tidy. The only bad thing was having to wait a little longer to get appointment due to manning which can't be helped.
March 22, 2025
Reply from National Windscreens - Scunthorpe
We appreciate your kind words about the workmen's efficiency and cleanliness. We understand that waiting for an appointment can be frustrating, and we strive to schedule appointments as quickly as possible. Thank you for your understanding regarding the staffing challenges.
Reply from National Windscreens - Scunthorpe
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to provide excellent service and are glad that our team met your expectations.
Appalling service
Wrong screen fitted, HUD not working properly, Interior damaged, broken glass left in car. Unhelpful attitude by depot team. Can't get through on telephone.
Formal complaint made - awaiting next steps.
March 21, 2025
Reply from National Windscreens - Scunthorpe
We understand your frustration with the recent service you received. We apologise for the inconvenience and damage caused during the repair process. We are committed to providing a positive customer experience and will investigate your concerns thoroughly. We appreciate you bringing this to our attention and will ensure that your formal complaint is addressed promptly.
Great service 👏
From start to finish the guys were very helpful and professional in getting my windscreen replaced, I arrived a good 40 minutes before my appointment time and the guys got on it almost immediately, a little over an hour later and the new screen was in and the systems were calibrated and I was on my way home.
March 8, 2025
Reply from National Windscreens - Scunthorpe
We are so glad to hear about your positive experience. It sounds like you received excellent service from our team. We appreciate your kind words and are happy to hear that you were pleased with the speed and efficiency of the windscreen replacement. We strive to provide our customers with a smooth and hassle-free experience, and it's wonderful to know that we achieved that for you.
Faultless service.
Greeted at the door on arrival (10 mins early). Very quick turnaround. Inside of the car immaculate, no glass fragments. Brilliant service.
March 13, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words. We're thrilled to hear that you had such a positive experience. We strive to provide a quick and efficient service, and we're glad that you were impressed with the cleanliness of the vehicle. We appreciate your feedback and will continue to work hard to ensure that every customer receives the best possible service.
Excellent service all round
February 28, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words and positive feedback. We're delighted to hear that you were pleased with our service. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Scunthorpe
We appreciate your kind words. We strive to provide excellent service and are glad you were satisfied with the experience.
Attention to detail
They were on time, did the job, spotted something that wasn't quite right and rectified it.
February 25, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you taking the time to share your positive experience. We're glad to hear that our team was able to provide you with the service you needed and that they went above and beyond to ensure your satisfaction.
Excellent service from start to finish…
Excellent service from start to finish at the Scunthorpe branch.
February 20, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words! We're so glad to hear you had a positive experience at our Scunthorpe branch. We strive to provide excellent service to all our customers.
Such a smooth easy experience
Such a smooth easy experience. Was given a two hour slot the day before which really helped. Nice friendly staff and everything very straightforward.
February 18, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words and positive review. We are delighted to hear that you found the entire experience smooth and easy. We appreciate your feedback about the two-hour slot and the friendly staff. We strive to provide a positive and hassle-free experience for all our customers, and we are glad that we were able to achieve that for you.
Very quick and efficient
Very quick and efficient. Not the 4 hour wait we were expecting
February 5, 2025
Reply from National Windscreens - Scunthorpe
We appreciate you taking the time to share your experience. We're glad to hear that you found our service quick and efficient.
Reply from National Windscreens - Scunthorpe
We're so glad to hear you had a positive experience with our fitters.
Excellent service
Excellent service, gentleman who looked after me was very polite from start to finish
January 31, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words and positive review. We are delighted to hear that you found our service excellent and our technician polite and helpful. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Great Service
Easy to book in within a couple of days of incident. The windscreen replacement was completed quickly and efficiently so great service overall thanks
January 28, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the ease of booking and the quick and efficient windscreen replacement. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Everything really
Everything really, kept me informed, and quick and efficient service.
January 24, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words! We're delighted to hear you found our service quick, efficient, and that we kept you informed. Your positive feedback is greatly appreciated and reinforces our commitment to providing outstanding service.
Easy to book
Easy to book. Arrived on time. Explained what was going to do . Good job friendly operative.
January 23, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words. We're thrilled to hear that you had a positive experience with our service. We appreciate your feedback and are glad you found our operative friendly and helpful.
Informed when to be expected
Informed when to be expected. Serviceman was polite and carried out the work without any bother.
January 10, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your positive feedback! We're glad to hear that you were kept informed about your appointment and that you found our service professional and efficient. We strive to provide excellent customer service and appreciate your kind words.
Porsche McCann next day repair
Easy to book fast response efficient fitting times working around you and generally nice people and very helpful
January 10, 2025
Reply from National Windscreens - Scunthorpe
Thank you for your kind words. We're so glad to hear that you found our booking process easy and our team helpful. We appreciate you taking the time to share your positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.