Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to t... See more
Company replied
Location
Switch locationUnit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, GB
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See what reviewers are saying
I was put in touch with the Swansea branch by my insurance company for a replacement windscreen. It was done within two days even though they had to source the part. Very efficient and courteous and g... See more
Company replied
I needed to change of address for the fitters to replace my windscreen, it wasn't a drama they changed address no problem. Their fitters kept me updated when they were arriving, and their workmanship... See more
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The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
Company replied
Company details
About National Windscreens - Swansea
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, United Kingdom
- 01656 260 015
4.8
Excellent
151 reviews
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Good service 🤪
September 1, 2026
Reply from National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
It was an amazing experience with the…
It was an amazing experience with the efficiency of Anthony in the office and his communication was just the best. 5* service from him. I would also like to say that Craig was very professional in fitting the new windscreen. Very friendly and respectful in the job carried out. Thanks guys from start to finish. Your company should be proud of you.
August 29, 2026
Reply from National Windscreens - Swansea
We're so pleased to hear you had such an amazing experience with our team! It's wonderful that our office efficiency and communication were the best, and that our technician was professional, friendly, and respectful in carrying out the job. Thank you for your kind words!
Reply from National Windscreens - Swansea
We are sorry to learn about the damage to the car's headlining. We are committed to ensuring our vehicles meet high standards, and we will certainly look into this matter to prevent future occurrences.
Brilliant fast service
Brilliant fast service. The staff were friendly. Would definitely recommend this shop
August 20, 2026
Reply from National Windscreens - Swansea
We're so pleased to hear you experienced brilliant and fast service, and that our staff were friendly. Thank you for your wonderful recommendation!
Good service
Good service. Helpful staff. Not long waiting for car .excellent job done.
August 24, 2026
Reply from National Windscreens - Swansea
We're so pleased to hear you received good service and found our staff helpful. It's wonderful that you didn't have a long wait and that an excellent job was done. Thank you for your wonderful feedback!
Good work Pour initial info…
We where asked to get you early as soon as you opened If it was an hour later it would have been much better for us You advised us prior that it would take four hours On arrival we were told the Cupra was easy to do and would only take two hours We could have waited in the area Your venue is many miles from our house Very happy with work
August 19, 2026
Reply from National Windscreens - Swansea
We appreciate your feedback and are pleased to hear you were very happy with our work. We understand the timing of your appointment and the updated service duration caused some inconvenience given our distance from your home. We will review our scheduling and communication processes to ensure a smoother experience for our customers in the future.
Great service
Great service, friendly and trustworthy customer care. Would recommend.
August 18, 2026
Reply from National Windscreens - Swansea
We're so pleased to hear that you experienced great service and found our customer care friendly and trustworthy. Thank you for your wonderful feedback and recommendation!
Reply from National Windscreens - Swansea
We are so pleased to hear that you found our staff great and experienced quick service. We truly appreciate your positive feedback!
Excellent customer service.
Excellent customer service.
Would recommend them to anyone who needs a glass replacement service.
August 19, 2026
Reply from National Windscreens - Swansea
We're so pleased to hear that you received excellent customer service and would recommend us for glass replacement. Thank you for your kind words!
Very good staff at windscreen depot
Very good staff at windscreen depot. Done in good time and very clean and tidy.
August 16, 2026
Reply from National Windscreens - Swansea
We're so pleased to hear that our staff was very good and that the work was done in good time, and that you found everything clean and tidy. Thank you for your wonderful feedback!
Reply from National Windscreens - Swansea
We are so pleased to hear that you had a very professional and polite experience. Thank you for your wonderful feedback!
Staff and service was excellent
Staff and service was excellent. They made the visit stress free.
August 15, 2026
Reply from National Windscreens - Swansea
We're so pleased you found our staff and service excellent, and that your visit was stress-free. Thank you for your wonderful feedback!
Reply from National Windscreens - Swansea
We're so pleased to hear that you found our team to be helpful, friendly, and efficient. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Swansea
We are so pleased to hear that you experienced such great, first-class service and a very timely repair. We truly appreciate your positive feedback!
Reply from National Windscreens - Swansea
We're so pleased to hear that you experienced excellent and efficient service, and that our staff were great. Thank you for your wonderful feedback!
Reply from National Windscreens - Swansea
We're so pleased to hear that you found the job to be satisfying and clean. We truly appreciate your kind words and positive feedback.
Great customer care
Great customer care, really efficient and empathetic staff, quality
August 8, 2026
Reply from National Windscreens - Swansea
We're so pleased you experienced great customer care and found our staff efficient and empathetic. Thank you for your wonderful feedback!
Very efficient and friendly service
Very efficient and friendly service. The only problem was finding the repair centre in the extensive industrial estate which has only a generic postcode. We had to phone to get directions which took a while to get hold of the local manager.
August 1, 2026
Reply from National Windscreens - Swansea
We're pleased to hear you experienced efficient and friendly service. We sincerely apologize for the difficulty you encountered finding our repair centre and the inconvenience of having to call for directions. We are actively looking into ways to improve our location guidance.
Prompt Arrival
Arrived promptly began immediately and completed the job before the weather closed in.
August 5, 2026
Reply from National Windscreens - Swansea
We're so pleased to hear that we arrived promptly, began immediately, and completed the job before the weather closed in. Thank you for your wonderful feedback!
Guys were exceptional very good service…
Guys were exceptional very good service from them
July 30, 2026
Reply from National Windscreens - Swansea
We are so pleased to hear that you received very good service from our team. We truly appreciate your positive feedback!
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