It was an amazing experience with the efficiency of Anthony in the office and his communication was just the best. 5* service from him. I would also like to say that Craig was very professional in fit... See more
Company replied
Location
Switch locationUnit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, GB
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Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to t... See more
Company replied
Good communication by text and email. National windscreens explained that fitting could only be carried out at their fitting centre in Swansea as systems had to be calibrated after installation. Fri... See more
Company replied
The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
Company replied
Company details
About National Windscreens - Swansea
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, United Kingdom
- 01656 260 015
4.8
Excellent
131 reviews
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Great customer service
The staff very helpful and explained process, I turned up early to leave the vehicle , no problem and I was telephoned when all completed in an earlier time than expected. Very impressed, special mention to Barry who gave great customer service interaction, a good people person.
May 19, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback. We're happy to hear that our staff was helpful and explained the process well. We're glad we could complete the service earlier than expected and that you were impressed with the customer service.
Reply from National Windscreens - Swansea
We appreciate your kind words about our staff and service!
Reply from National Windscreens - Swansea
We appreciate your kind words about our service and recommendation! We are so glad you were pleased with us.
Reply from National Windscreens - Swansea
We're glad you enjoyed your experience. We appreciate your positive feedback.
It was super easy to book an…
It was super easy to book an appointment on line, they were quick to come and repair my car screen. Excellent service all round. The fitter who attended was very professional.
May 6, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback. We're happy to hear that booking was easy, and we were quick to repair your car screen. We're glad you received excellent service.
good service
good service. took a while but they wouldn't come out to me so I had to drive 64 miles there and back to get the screen fixed
March 20, 2026
Reply from National Windscreens - Swansea
We appreciate your feedback. We understand the inconvenience of the drive and are glad we could assist with your screen repair.
It was an incredible visit great…
It was an incredible visit great team!!! Wonderful experience thank you
May 11, 2026
Reply from National Windscreens - Swansea
We appreciate you sharing that your visit was incredible and a wonderful experience!
Reply from National Windscreens - Swansea
We appreciate you letting us know we did an excellent, quick, and thorough job!
The window fitter was very helpful
The window fitter was very helpful, very professional and polite. Took time to explain what he was doing and did a fantastic job.
May 7, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback. We're so happy to learn that the fitter was helpful, professional, and polite, took time to explain, and did a fantastic job.
All good no problems
May 3, 2026
Reply from National Windscreens - Swansea
We're happy to hear that you had a great experience with our services. Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Swansea
We appreciate you sharing that our service was quick and booking and drop off were easy! We are so happy you were pleased.
Very helpful & informative staff
Very helpful & informative staff. Replacement windscreen fitted efficiently and to a high std. Good all around service.
May 7, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback. We're so happy to learn that you found our staff helpful and informative and that the windscreen was fitted efficiently to a high standard.
Reply from National Windscreens - Swansea
We appreciate you sharing that our staff was friendly, helpful, quick, and efficient! We are so happy you were pleased with our service.
Excellent service by very friendly…
Excellent service by very friendly staff who delivered the car back in good time and well inside my expectation would recommend them for honest service and advise 10 out of 10
May 6, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback. We're happy to hear that you received excellent service from our very friendly staff, who delivered the car back promptly. We're also glad you found our service and advice honest and would recommend us.
Reply from National Windscreens - Swansea
Thank you for your positive feedback!
Great and friendly service
Great and friendly service. Job was completed sooner than expected. I was able to use waiting area to get on with my work while I waited.
May 1, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback. We're happy you found our service great and friendly and that the job was completed quickly. We're glad you could work in our waiting area.
Reply from National Windscreens - Swansea
We're glad you found our service excellent and punctual. Thank you for your positive feedback; we appreciate it greatly.
Very good welcome and profesional…
Very good welcome and profesional Staff,job done very quick.
April 24, 2026
Reply from National Windscreens - Swansea
We appreciate you sharing that our welcome was very good, our staff professional, and the job done quickly!
Reply from National Windscreens - Swansea
We appreciate you sharing that your experience was pleasant and helpful! We are so happy you were pleased with us.
Reply from National Windscreens - Swansea
We appreciate you sharing that our service was good, staff friendly, on time, and communications were effective! We are so happy you were pleased.
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