It was an amazing experience with the efficiency of Anthony in the office and his communication was just the best. 5* service from him. I would also like to say that Craig was very professional in fit... See more
Company replied
Location
Switch locationUnit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to t... See more
Company replied
Good communication by text and email. National windscreens explained that fitting could only be carried out at their fitting centre in Swansea as systems had to be calibrated after installation. Fri... See more
Company replied
The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
Company replied
Company details
About National Windscreens - Swansea
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, United Kingdom
- 01656 260 015
4.8
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beat expectations
The technician who replaced my windscreen was very friendly and professional, doing the job more quickly than expected.
April 18, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback! We're so happy to learn that the technician was friendly and professional and completed the windscreen replacement quickly.
From start to finish excellent service…
From start to finish excellent service & absolute mint job, thank you
April 21, 2026
Reply from National Windscreens - Swansea
We're happy to hear that you received excellent service and are pleased with the result. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fitter was very personable.
The fitter was thorough and very personable, however I had to postpone something I had planned as the original appointment was changed to the following day, so there was little point in making the original one if the windscreen wasn't in stock.
April 14, 2026
Reply from National Windscreens - Swansea
We appreciate your feedback and are glad the fitter was thorough and personable. We regret the appointment change disrupted your plans due to the windscreen not being in stock. We'll review our scheduling to avoid this.
Reply from National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Polite and very knowledgeable fitter
April 16, 2026
Reply from National Windscreens - Swansea
We appreciate you sharing that our fitter was polite and knowledgeable! We are so happy you were pleased with them.
Great service completed efficiently…
Great service completed efficiently friendly staff nice surroundings to wait for work to be done
April 11, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback! We're so happy to learn that you received great and efficient service from our friendly staff in a nice environment.
Reply from National Windscreens - Swansea
We appreciate you sharing your positive experience with our fitter. We are so happy you were pleased with the service.
Reply from National Windscreens - Swansea
We appreciate you sharing that our service was excellent and our communication was brilliant! We are so happy you were pleased with our work.
National Windscreens
The friendliness and expertise of the staff. Really felt looked after. Highly Recommend!
April 16, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback! We are so happy to learn that you felt looked after by our friendly and expert staff. We're glad you recommend us!
Reply from National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
very happy with the service provided
drooped of the van ,gentleman said they'd give me a text when ready in a couple of hours, the van was all done in the timescale .very happy with the service provided
April 4, 2026
Reply from National Windscreens - Swansea
We're happy to hear that the service met your expectations and that the van was ready within the promised timeframe. Thank you for your positive feedback; we appreciate it!
Worth the wait
Bad start with original replacement damaged o transit, but when second appointment made service was on time and efficient. Excellent job
April 6, 2026
Reply from National Windscreens - Swansea
We regret the initial damage but are glad the second service met your expectations. We appreciate your feedback and are happy to hear about your excellent experience. Thank you!
Reply from National Windscreens - Swansea
We appreciate you sharing that you were well looked after! We are so happy you had a positive experience with us.
Very easy experience from start to…
Very easy experience from start to finish. Appointment booked and the technician was ready and waiting at the appointed time. He was also very helpful when asked for suggestions for a place to get a coffee.
The job was executed perfectly with no problems. The car was clean and tidy after the new screen was fitted. Really recommend this company
March 27, 2026
Reply from National Windscreens - Swansea
We appreciate you sharing your feedback. We're happy to hear that the entire process was easy, the technician was ready at your appointment time, and that they were helpful. It's great to know the job was executed perfectly and your car was left clean. Thank you!
What lovely guy
The guy that come did my windscreen was lovely.
He rang couple times to let me know where he was and how l9ng he would be
Fantastic customer service from him x
March 30, 2026
Reply from National Windscreens - Swansea
We appreciate you taking the time to leave us a review. We're happy to hear that you had such a positive experience with the technician and that you were pleased with the customer service.
Excellent & friendly service
Excellent and very friendly service from the team. Only request to head office is that there should be a centre in South West Wales so that people don't have to drive all the way to Swansea to fix a windscreen.
March 25, 2026
Reply from National Windscreens - Swansea
We're happy to hear that you found our team's service excellent and friendly. Thank you for your suggestion regarding a center in South West Wales. We appreciate your feedback.
Friendly helpful service
Friendly helpful service. Excellent punctuality and quality work
March 29, 2026
Reply from National Windscreens - Swansea
We appreciate you sharing that we provided friendly, helpful service with excellent punctuality and quality work! We are so happy you were pleased.
Reply from National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job quick and really friendly
Great job quick and really friendly. Couldn't have asked for more
March 22, 2026
Reply from National Windscreens - Swansea
We appreciate your positive feedback! We are so happy to learn that our service was quick, friendly, and a great job.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.