The replacement windscreen was very quick. I had to call the company back shortly afterwards to report my interior mirror and GPS box were loose. They attended the following day to secure them.
Company replied
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Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... See more
Company replied
The staff were really friendly and informative. The new windscreen only took just over an hour to complete so really quick efficient service.
Company replied
I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... See more
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Company details
About National Windscreens - Tamworth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, United Kingdom
- 01827-425-073
4.7
Excellent
471 reviews
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Really easy to book in and on the day…
Really easy to book in and on the day can track your fitter with ease.
January 21, 2025
Reply from National Windscreens - Tamworth
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to make booking and tracking appointments as seamless as possible, and it's great to know we're achieving that.
There was no waiting.
There was no waiting,in fact the company was ready to deal with the repair immediately.The staff were courteous and efficient and the repair was to my satisfaction.
January 16, 2025
Reply from National Windscreens - Tamworth
Thank you for your positive feedback. We're thrilled to hear that you were impressed with our prompt service and the courtesy and efficiency of our staff. We strive to provide a seamless and satisfactory experience for all our customers.
Very easy process
Very easy to organise a date for repair and the repair was done efficiently and quickly, very satisfied with the company
January 14, 2025
Reply from National Windscreens - Tamworth
We are delighted to hear that you were satisfied with our service. We appreciate your kind words and are glad that you found our repair process easy and efficient. We strive to provide our customers with a positive experience and your feedback is valuable to us.
Fantastic service
Fantastic service from the Admin team and the Technicians at Tamworth were outstanding and did the job in a most professional manner. And not a single grumble about it being Christmas Eve (last job).
December 24, 2024
Reply from National Windscreens - Tamworth
We're thrilled to hear about your positive experience! It's wonderful to know that our Admin team and the technicians in Tamworth provided such outstanding and professional service, especially on Christmas Eve. We truly appreciate you taking the time to share your feedback; it means a great deal to us to know that our commitment to excellent customer service is being recognized and appreciated. We will certainly share your kind words with the team. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you again for your review.
I’m not entirely happy with the repair…
I’m not entirely happy with the repair it was only a small stone chip charged 20 pound and you can still see the chip
December 21, 2024
Reply from National Windscreens - Tamworth
We understand your disappointment with the repair. We strive to provide the best possible service and are always looking for ways to improve.
The young lad was polite and extremely…
The young lad was polite and extremely friendly I originally called out for a windscreen repair but it needed replacing, they came to my place of work and replaced the next day!
December 19, 2024
Reply from National Windscreens - Tamworth
We're so glad to hear about your positive experience! It's wonderful to know that you received friendly and efficient service. We appreciate your kind words about our team's responsiveness and commitment to providing a seamless experience.
Excellent quick repair job.
Great job , new 2020 Ford focus screen fitted, and computer reset in about two and a half hours . No problems.
December 19, 2024
Reply from National Windscreens - Tamworth
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad you were satisfied with the screen fitting and computer reset.
Easy to arrange
Easy to arrange
Prompt and effective service
Polite and friendly staff
December 19, 2024
Reply from National Windscreens - Tamworth
Thank you for your kind words and positive review. We're delighted to hear that you found our service easy to arrange, prompt, and effective. We appreciate your feedback and are committed to providing excellent service to all our customers.
Appalling job
Appalling job; seals were left unfinished, trim was bent. Potential leaks.
December 17, 2024
Reply from National Windscreens - Tamworth
We understand your frustration with the recent work. We take all customer feedback seriously and strive to provide high-quality service. We will investigate this matter further and take appropriate action to ensure a better experience for future customers.
Great service really prompt very good…
Great service really prompt very good staff many thanks
December 12, 2024
Reply from National Windscreens - Tamworth
Thank you for your kind words! We are delighted to hear that you were happy with the service and staff. We appreciate you taking the time to share your positive experience.
Dreadful
Dreadful
Ordered Volvo glass. Got a phone call after two weeks saying it had arrived and I had an 8.30 appointment. Afternoon before got a text saying the appointment was 11.30am . Call centre said there was nothing they could do and I had to go. Got there, not only did they NOT fit Volvo glass but they failed to complete the realignment of the car computer system so the car started shutting down. Two hours to fit the wrong glass, 45 minutes to get the computer sorted and now I have to go back to get Volvo glass, but guess what none of the morons has called to arrange this.
Terrible service dreadful every step of the way AVOID
December 11, 2024
Reply from National Windscreens - Tamworth
We understand your frustration with the recent experience you had. It sounds like you encountered a series of unfortunate events, starting with the scheduling changes and culminating in the incorrect glass installation and computer system issues. We apologize for the inconvenience and disappointment this caused. We strive to provide a seamless and positive experience for our customers, and it's clear we fell short in your case. We value your feedback and will use it to improve our processes and ensure a better experience for future customers.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
very easy to book and new screen fitted…
very easy to book and new screen fitted quickly with no issues. thanks
December 10, 2024
Reply from National Windscreens - Tamworth
We're thrilled to hear you had a positive experience with our service. We appreciate your kind words about the ease of booking and the quick, seamless installation.
Problems
I was given a time & date for the repair but the engineer arrived the day before the arranged appointment time, luckily my van was at my local garage.
Although the glass was replaced, I have now had to pay for a new electric window mechanism because following the window replacement, my window does not work?
December 3, 2024
Reply from National Windscreens - Tamworth
We understand your frustration with the unexpected arrival of the engineer and the subsequent issue with your electric window mechanism. We appreciate you bringing this to our attention and will investigate this matter further.
Reply from National Windscreens - Tamworth
Thank you for your positive feedback. We're glad to hear that you found our service quick and efficient. We appreciate you taking the time to share your experience.
10/10 very good service and they went…
10/10 very good service and they went the extra mile to help me.
November 27, 2024
Reply from National Windscreens - Tamworth
We're so happy to hear you had a positive experience! It's wonderful to know our team went the extra mile to assist you. We appreciate your kind words and feedback.
Professional Service
Completed the new windscreen in 2 hours. Small camera calibration issue that was sorted quickly the next day without fuss.
November 26, 2024
Reply from National Windscreens - Tamworth
We appreciate your kind words and are glad to hear that the windscreen replacement was completed efficiently. We also value your feedback regarding the camera calibration issue and are pleased that it was resolved promptly.
It was really easy to book a slot and…
It was really easy to book a slot and have the windscreen fixed at home!
November 26, 2024
Reply from National Windscreens - Tamworth
We're delighted to hear that you had a positive experience with our service. We strive to make booking and windscreen repairs as convenient as possible.
Reply from National Windscreens - Tamworth
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Everything really great.
Everything really great.
Texted me the appointment
When i walked in they were expecting me
texted when it was ready
no waiting to pick up the car either.
Job was very tidy.
would recommend
November 15, 2024
Reply from National Windscreens - Tamworth
We're thrilled to hear about your positive experience. We strive to provide excellent service and it's wonderful to know we met your expectations. Thank you for taking the time to share your feedback.
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