The replacement windscreen was very quick. I had to call the company back shortly afterwards to report my interior mirror and GPS box were loose. They attended the following day to secure them.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... See more
Company replied
The staff were really friendly and informative. The new windscreen only took just over an hour to complete so really quick efficient service.
Company replied
I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... See more
Company replied
Company details
About National Windscreens - Tamworth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, United Kingdom
- 01827-425-073
4.7
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly
Friendly, reliable and trustworthy service. Once receiving confirmation of my booking, I had no issues at all in getting my windscreen replaced. The store at Tamworth managed to sort a replacement & fit it within a few hours so i wasnt kept waiting too long. Upon leaving with my new windscreen, a technician gave me some useful aftercare advice and i was back on the road. Massive thanks to their wonderful team.
March 8, 2025
Reply from National Windscreens - Tamworth
Thank you for taking the time to share your positive experience. We're thrilled to hear that you found our service to be friendly, reliable, and trustworthy. We strive to provide our customers with a smooth and efficient experience, and it's wonderful to know that we were able to meet your expectations. We appreciate your kind words and are glad you would recommend us.
I dropped my car off to them and they…
I dropped my car off to them and they got it in straight away and I picked it back up about 4 hours later and can’t fault the work that was done 👍🏻
March 5, 2025
Reply from National Windscreens - Tamworth
We appreciate you taking the time to leave a review. We're glad to hear that you were happy with the service you received and that your car was ready in a timely manner. We strive to provide our customers with the best possible experience and we're happy to hear that we were able to meet your expectations.
We were booked in quickly and had…
We were booked in quickly and had confirmation sent straight away. When we turned up on the day, the car was dealt with immediately and the windscreen was replaced within an hour. Great service from start to finish.
March 8, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words. We're delighted to hear that you found our service efficient and convenient. We appreciate your feedback and strive to provide a seamless and positive experience for all our customers. We're glad you were able to have your windscreen replaced quickly and efficiently.
Reply from National Windscreens - Tamworth
Thank you for your kind words. We appreciate your positive feedback and are glad to hear you were satisfied with our service.
Very good most pleasant staff
February 27, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're delighted to hear you had a positive experience with our staff. We strive to provide a welcoming and friendly environment for all our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Easy on line booking
Easy on line booking
Follow up text & email from NW HQ gave conflicting booking confirmation times.
Phone call direct to Tamworth sorted it.
Replacement was, thankfully, a “signed” genuine Merc windscreen
Helpful & accommodating, they also kindly removed & re-glued my screen mounted Dashcam - though 2d later I had to re-fix myself
March 4, 2025
Reply from National Windscreens - Tamworth
We appreciate your feedback and are glad to hear that you found the online booking process easy. We understand that receiving conflicting booking confirmation times can be frustrating. We will investigate this issue to ensure that our communication is consistent. We are pleased that our team in Tamworth was able to resolve the issue promptly and that you were satisfied with the replacement windscreen. We also appreciate your kind words about our team's helpfulness and accommodation.
No problems dropped car off and they…
No problems dropped car off and they phoned when done
March 1, 2025
Reply from National Windscreens - Tamworth
We appreciate your kind words and are pleased to hear that your experience was positive. We strive to provide excellent service and are glad that you were satisfied with our work.
Great service…
Only problem I had was ringing them with more details fom my LV number I kept getting Autoglass. But that's LV. But excellent phone calls. Depot close. Helpful competent staff. Replaced screen in just over an hour. Good service
February 26, 2025
Reply from National Windscreens - Tamworth
We appreciate your kind words about our staff and the service you received. We are glad to hear that you found our team helpful and competent. We understand your frustration with the initial call routing. We will review our processes to ensure a smoother experience for future customers.
Easy Hassle Free Experience
Windscreen replaced and ADAS recalibrated on my Mazda CX30 within an hour and 40 mins by friendly staff. A good experience and cannot fault the service!
February 19, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the speed and friendliness of our staff. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Easy and pleasant service Thanks!
February 21, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're delighted to hear you found our service easy and pleasant. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
Great communication we knew exactly…
Great communication we knew exactly when to expect him. Very good service the technician was really quick and we were impressed with his workmanship.
February 17, 2025
Reply from National Windscreens - Tamworth
Thank you for your positive feedback! We're thrilled to hear you were happy with the communication and the technician's quick and efficient service. We strive to provide clear communication and high-quality workmanship for all our customers, and your review confirms we're on the right track. We appreciate you taking the time to share your experience.
Windscreen replaced.
Windscreen replaced ok, staff friendly and helpful, no problems encountered.
February 10, 2025
Reply from National Windscreens - Tamworth
Thank you for your positive feedback! We're pleased to hear that you were happy with the windscreen replacement and the friendly and helpful staff. We strive to provide a smooth and positive experience for our customers, and your review confirms we're meeting that goal.
Reply from National Windscreens - Tamworth
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to know we met your expectations.
Very friendly and helpful engineer.
January 28, 2025
Reply from National Windscreens - Tamworth
We're delighted to hear that you had a positive experience with our engineer. Their dedication to providing excellent customer service is truly appreciated.
New windscreen
Fantastic company, pleasant and friendly work staff. Did a lovely job and very professional
January 24, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words and positive review. We are delighted to hear that you found our company fantastic, our staff pleasant and friendly, and the work professional. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're so glad to hear you found our service efficient, prompt, polite, and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Good communication and great work!
January 24, 2025
Reply from National Windscreens - Tamworth
We're so glad to hear you had a positive experience. We appreciate your kind words about our communication and work.
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A great service
A great service, professional, fast and absolutely no problems encountered from first contact to completion of the windscreen fitting.
January 22, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the professionalism, speed, and smooth experience from initial contact to completion. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.