it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
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See what reviewers are saying
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... See more
Company replied
I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... See more
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Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... See more
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Company details
About National Windscreens - Tamworth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, United Kingdom
- 01827-425-073
4.7
Excellent
481 reviews
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Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient throughout the process
April 4, 2025
Reply from National Windscreens - Tamworth
We're so glad to hear you had a positive experience. We appreciate your feedback and will continue striving to provide efficient service.
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent and quick service from the…
Excellent and quick service from the Tamworth branch. Staff were professional, polite and knowledgeable. They treated my car in a respectful manner and by the time they'd finished I couldn't tell anyone had been near my car except for new windscreen they'd fitted.
April 6, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're delighted to hear you had such a positive experience at our Tamworth branch. We strive to provide excellent customer service and are thrilled you found our staff to be professional, polite, and knowledgeable. We appreciate you taking the time to share your feedback and are glad you would recommend us.
Polite and Professional Service from…
Polite and Professional Service from Drop off to notification of completion and collection.
March 31, 2025
Reply from National Windscreens - Tamworth
Thank you for your positive review. We're pleased to hear that you were satisfied with the polite and professional service you received throughout the entire process, from drop-off to completion notification and collection. We appreciate your feedback and strive to provide excellent customer experiences.
Professional service but some delay
Everyone we dealt with was helpful & the work was done professionally. However had to wait a week for the appointment & had to travel 40 miles to the depot for the work to be done. Due to this delay it was necessary for us to hire a car.
March 28, 2025
Reply from National Windscreens - Tamworth
We appreciate your feedback and are glad to hear that you found our team helpful and the work done professionally. We understand that the wait time for your appointment and the travel distance to the depot may have caused inconvenience. We strive to provide a seamless experience for our customers and will take your feedback into consideration as we continue to improve our services.
Reply from National Windscreens - Tamworth
Thank you for your kind review! We're delighted to hear you found our service prompt and efficient and that our staff was pleasant. We strive to provide exceptional customer experiences and appreciate you taking the time to share your positive feedback.
Luke went above and beyond to assist…
Luke went above and beyond to assist with locating the windscreen for my BYD and was swift and professional on the day.
March 14, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words and positive feedback. We are thrilled to hear that you had such a positive experience. We appreciate your recognition of Luke's dedication and professionalism in going above and beyond to assist you in finding the right windscreen for your vehicle. We strive to provide our customers with exceptional service, and we are glad that we were able to meet your needs.
Did what it says on the tin
You did what it says on the tin. Let us be honest, no one can get excited about replacing a stone chip/cracked windscreen but you did it with as little hassle as possible.
March 13, 2025
Reply from National Windscreens - Tamworth
We appreciate your kind words and are glad to hear that you found the process of replacing your windscreen as smooth as possible. We understand that dealing with unexpected car repairs can be stressful, and we strive to make the experience as hassle-free as we can.
My windscreen was changed earlier than…
My windscreen was changed earlier than I expected we'll done lads
March 4, 2025
Reply from National Windscreens - Tamworth
We're glad to hear that your windscreen was changed ahead of schedule. We appreciate your positive feedback and are happy to know you were satisfied with the service.
Friendly
Friendly, reliable and trustworthy service. Once receiving confirmation of my booking, I had no issues at all in getting my windscreen replaced. The store at Tamworth managed to sort a replacement & fit it within a few hours so i wasnt kept waiting too long. Upon leaving with my new windscreen, a technician gave me some useful aftercare advice and i was back on the road. Massive thanks to their wonderful team.
March 8, 2025
Reply from National Windscreens - Tamworth
Thank you for taking the time to share your positive experience. We're thrilled to hear that you found our service to be friendly, reliable, and trustworthy. We strive to provide our customers with a smooth and efficient experience, and it's wonderful to know that we were able to meet your expectations. We appreciate your kind words and are glad you would recommend us.
I dropped my car off to them and they…
I dropped my car off to them and they got it in straight away and I picked it back up about 4 hours later and can’t fault the work that was done 👍🏻
March 5, 2025
Reply from National Windscreens - Tamworth
We appreciate you taking the time to leave a review. We're glad to hear that you were happy with the service you received and that your car was ready in a timely manner. We strive to provide our customers with the best possible experience and we're happy to hear that we were able to meet your expectations.
We were booked in quickly and had…
We were booked in quickly and had confirmation sent straight away. When we turned up on the day, the car was dealt with immediately and the windscreen was replaced within an hour. Great service from start to finish.
March 8, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words. We're delighted to hear that you found our service efficient and convenient. We appreciate your feedback and strive to provide a seamless and positive experience for all our customers. We're glad you were able to have your windscreen replaced quickly and efficiently.
Reply from National Windscreens - Tamworth
Thank you for your kind words. We appreciate your positive feedback and are glad to hear you were satisfied with our service.
Very good most pleasant staff
February 27, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're delighted to hear you had a positive experience with our staff. We strive to provide a welcoming and friendly environment for all our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Easy on line booking
Easy on line booking
Follow up text & email from NW HQ gave conflicting booking confirmation times.
Phone call direct to Tamworth sorted it.
Replacement was, thankfully, a “signed” genuine Merc windscreen
Helpful & accommodating, they also kindly removed & re-glued my screen mounted Dashcam - though 2d later I had to re-fix myself
March 4, 2025
Reply from National Windscreens - Tamworth
We appreciate your feedback and are glad to hear that you found the online booking process easy. We understand that receiving conflicting booking confirmation times can be frustrating. We will investigate this issue to ensure that our communication is consistent. We are pleased that our team in Tamworth was able to resolve the issue promptly and that you were satisfied with the replacement windscreen. We also appreciate your kind words about our team's helpfulness and accommodation.
No problems dropped car off and they…
No problems dropped car off and they phoned when done
March 1, 2025
Reply from National Windscreens - Tamworth
We appreciate your kind words and are pleased to hear that your experience was positive. We strive to provide excellent service and are glad that you were satisfied with our work.
Great service…
Only problem I had was ringing them with more details fom my LV number I kept getting Autoglass. But that's LV. But excellent phone calls. Depot close. Helpful competent staff. Replaced screen in just over an hour. Good service
February 26, 2025
Reply from National Windscreens - Tamworth
We appreciate your kind words about our staff and the service you received. We are glad to hear that you found our team helpful and competent. We understand your frustration with the initial call routing. We will review our processes to ensure a smoother experience for future customers.
Easy Hassle Free Experience
Windscreen replaced and ADAS recalibrated on my Mazda CX30 within an hour and 40 mins by friendly staff. A good experience and cannot fault the service!
February 19, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the speed and friendliness of our staff. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Easy and pleasant service Thanks!
February 21, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're delighted to hear you found our service easy and pleasant. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
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