it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
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See what reviewers are saying
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... See more
Company replied
I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... See more
Company replied
Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... See more
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Company details
About National Windscreens - Tamworth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, United Kingdom
- 01827-425-073
4.7
Excellent
481 reviews
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Reply from National Windscreens - Tamworth
We're happy to hear that you found our service fast, efficient, and friendly. Thank you for your positive feedback; we appreciate your time.
Reply from National Windscreens - Tamworth
We appreciate your positive feedback! We're happy to hear you enjoyed our great service, quick efficiency, and pleasant staff.
Reply from National Windscreens - Tamworth
We appreciate your positive feedback! We're happy to hear you experienced quick service from our experienced and polite staff.
Fault rectified quickly
Windscreen was fitted efficiently and on time. The only problem was that several days later I noticed a deep cut in the lining on a door pillar. NW were amazingly quick to sort this out, fitting a new trim at my home two days later. I would recommend this company.
May 28, 2025
Reply from National Windscreens - Tamworth
We're glad the windscreen was fitted efficiently and on time. We appreciate you bringing the trim issue to our attention and are pleased we resolved it quickly by fitting a new one at your home. Thank you for recommending us!
High quality service
It was an easy and straight forward process to get sorted. The windscreen was replaced quickly and looks exactly like before. The customer service was also great.
May 26, 2025
Reply from National Windscreens - Tamworth
We appreciate you sharing your experience. We're happy to hear the process was easy and straightforward, and that the windscreen replacement was quick and satisfactory. We're also glad you received great customer service.
Superb service and very quick…
Superb service and very quick without any hassle. Would definitely recommend using these guys 👍
May 20, 2025
Reply from National Windscreens - Tamworth
We're so happy to hear that our service was superb and quick! We appreciate your recommendation.
Reply from National Windscreens - Tamworth
We appreciate you sharing your positive experience!
Reply from National Windscreens - Tamworth
We're happy to hear that the windscreen replacement met your expectations. Thank you for your positive feedback!
Friendly helpful staff
Friendly helpful staff, work completed ahead of schedule, everything looks great so far.
May 16, 2025
Reply from National Windscreens - Tamworth
We're happy to hear that our staff was helpful and friendly and that your work was completed early. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Tamworth
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear you found our communication and service to be good. We strive to provide excellent customer experiences.
Reply from National Windscreens - Tamworth
We appreciate your kind words and are glad to hear that you found our service helpful and efficient.
Great customer service
Great customer service. Lovely guys. Really friendly and did an excellent job.
May 7, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're delighted to hear you had a positive experience with our customer service and team. We appreciate your feedback and strive to provide excellent service to all our customers.
The fitting was superb
The fitting was superb, quick and very professional. The frustration came when the payment was taken from my account TWICE !!!.
Having made you aware that you had done this it took 3 days for you to repay the money and not once did anyone contact me to update me with what was happening.
May 1, 2025
Reply from National Windscreens - Tamworth
We appreciate your feedback and understand your frustration regarding the double payment issue. We strive to provide a seamless experience for our customers, and we sincerely apologize for the inconvenience caused by this error. We are committed to resolving this issue and ensuring that such incidents do not occur in the future.
Very polite the fitter and helpful as…
Very polite the fitter and helpful as the windscreen he bought to replace had a hairline crack he still manged to get it sorted same day
April 28, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words. We appreciate your feedback and are glad to hear that the fitter was polite and helpful. We strive to provide excellent customer service and are pleased that you were satisfied with the outcome, even with the unexpected challenge.
Reply from National Windscreens - Tamworth
We appreciate your kind words and are glad you found the process quick and easy. We strive to make our services as simple and straightforward as possible.
Friendly staff
Friendly staff. Everything completed within time scale given & let me know when job was completed.
April 24, 2025
Reply from National Windscreens - Tamworth
Thank you for your positive review. We're glad to hear that you found our staff friendly and appreciated the timely completion of your service. We strive to provide excellent customer service and are happy to hear that we met your expectations. We appreciate your feedback.
Great service
Great experience at the Tamworth branch. Very pleased and would recommend to anybody!
April 25, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're thrilled to hear you had a positive experience at our Tamworth branch. We appreciate your recommendation and will continue to strive for excellence in all our branches.
Excellent service
April 24, 2025
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Tamworth
Thank you for your kind words. We're delighted to hear that you had a positive experience and that our team went the extra mile for you.
Repair made no difference
The chip is still highly visible and looks unchanged other than there is a clear circle of the solution partly covering it, I understand the chip would never disappear but the fact that I can see the solution they put on and it doesn’t even cover the whole chip means I’m disappointed. Two stars as the guy was nice and they turned up early in the morning that I requested so it was out of the way.
April 21, 2025
Reply from National Windscreens - Tamworth
We appreciate you taking the time to share your experience. We understand your disappointment that the chip remains visible. We strive to provide the best possible service and are always looking for ways to improve. We're glad you found the technician helpful and that the appointment was convenient.
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