The replacement windscreen was very quick. I had to call the company back shortly afterwards to report my interior mirror and GPS box were loose. They attended the following day to secure them.
Company replied
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See what reviewers are saying
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... See more
Company replied
The staff were really friendly and informative. The new windscreen only took just over an hour to complete so really quick efficient service.
Company replied
I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... See more
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Company details
About National Windscreens - Tamworth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, United Kingdom
- 01827-425-073
4.7
Excellent
471 reviews
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Reply from National Windscreens - Tamworth
We appreciate your kind words and are glad to hear that you found our service helpful and efficient.
Great customer service
Great customer service. Lovely guys. Really friendly and did an excellent job.
May 7, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're delighted to hear you had a positive experience with our customer service and team. We appreciate your feedback and strive to provide excellent service to all our customers.
The fitting was superb
The fitting was superb, quick and very professional. The frustration came when the payment was taken from my account TWICE !!!.
Having made you aware that you had done this it took 3 days for you to repay the money and not once did anyone contact me to update me with what was happening.
May 1, 2025
Reply from National Windscreens - Tamworth
We appreciate your feedback and understand your frustration regarding the double payment issue. We strive to provide a seamless experience for our customers, and we sincerely apologize for the inconvenience caused by this error. We are committed to resolving this issue and ensuring that such incidents do not occur in the future.
Very polite the fitter and helpful as…
Very polite the fitter and helpful as the windscreen he bought to replace had a hairline crack he still manged to get it sorted same day
April 28, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words. We appreciate your feedback and are glad to hear that the fitter was polite and helpful. We strive to provide excellent customer service and are pleased that you were satisfied with the outcome, even with the unexpected challenge.
Reply from National Windscreens - Tamworth
We appreciate your kind words and are glad you found the process quick and easy. We strive to make our services as simple and straightforward as possible.
Friendly staff
Friendly staff. Everything completed within time scale given & let me know when job was completed.
April 24, 2025
Reply from National Windscreens - Tamworth
Thank you for your positive review. We're glad to hear that you found our staff friendly and appreciated the timely completion of your service. We strive to provide excellent customer service and are happy to hear that we met your expectations. We appreciate your feedback.
Great service
Great experience at the Tamworth branch. Very pleased and would recommend to anybody!
April 25, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're thrilled to hear you had a positive experience at our Tamworth branch. We appreciate your recommendation and will continue to strive for excellence in all our branches.
Excellent service
April 24, 2025
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Tamworth
Thank you for your kind words. We're delighted to hear that you had a positive experience and that our team went the extra mile for you.
Repair made no difference
The chip is still highly visible and looks unchanged other than there is a clear circle of the solution partly covering it, I understand the chip would never disappear but the fact that I can see the solution they put on and it doesn’t even cover the whole chip means I’m disappointed. Two stars as the guy was nice and they turned up early in the morning that I requested so it was out of the way.
April 21, 2025
Reply from National Windscreens - Tamworth
We appreciate you taking the time to share your experience. We understand your disappointment that the chip remains visible. We strive to provide the best possible service and are always looking for ways to improve. We're glad you found the technician helpful and that the appointment was convenient.
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient throughout the process
April 4, 2025
Reply from National Windscreens - Tamworth
We're so glad to hear you had a positive experience. We appreciate your feedback and will continue striving to provide efficient service.
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent and quick service from the…
Excellent and quick service from the Tamworth branch. Staff were professional, polite and knowledgeable. They treated my car in a respectful manner and by the time they'd finished I couldn't tell anyone had been near my car except for new windscreen they'd fitted.
April 6, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words! We're delighted to hear you had such a positive experience at our Tamworth branch. We strive to provide excellent customer service and are thrilled you found our staff to be professional, polite, and knowledgeable. We appreciate you taking the time to share your feedback and are glad you would recommend us.
Polite and Professional Service from…
Polite and Professional Service from Drop off to notification of completion and collection.
March 31, 2025
Reply from National Windscreens - Tamworth
Thank you for your positive review. We're pleased to hear that you were satisfied with the polite and professional service you received throughout the entire process, from drop-off to completion notification and collection. We appreciate your feedback and strive to provide excellent customer experiences.
Professional service but some delay
Everyone we dealt with was helpful & the work was done professionally. However had to wait a week for the appointment & had to travel 40 miles to the depot for the work to be done. Due to this delay it was necessary for us to hire a car.
March 28, 2025
Reply from National Windscreens - Tamworth
We appreciate your feedback and are glad to hear that you found our team helpful and the work done professionally. We understand that the wait time for your appointment and the travel distance to the depot may have caused inconvenience. We strive to provide a seamless experience for our customers and will take your feedback into consideration as we continue to improve our services.
Reply from National Windscreens - Tamworth
Thank you for your kind review! We're delighted to hear you found our service prompt and efficient and that our staff was pleasant. We strive to provide exceptional customer experiences and appreciate you taking the time to share your positive feedback.
Luke went above and beyond to assist…
Luke went above and beyond to assist with locating the windscreen for my BYD and was swift and professional on the day.
March 14, 2025
Reply from National Windscreens - Tamworth
Thank you for your kind words and positive feedback. We are thrilled to hear that you had such a positive experience. We appreciate your recognition of Luke's dedication and professionalism in going above and beyond to assist you in finding the right windscreen for your vehicle. We strive to provide our customers with exceptional service, and we are glad that we were able to meet your needs.
Did what it says on the tin
You did what it says on the tin. Let us be honest, no one can get excited about replacing a stone chip/cracked windscreen but you did it with as little hassle as possible.
March 13, 2025
Reply from National Windscreens - Tamworth
We appreciate your kind words and are glad to hear that you found the process of replacing your windscreen as smooth as possible. We understand that dealing with unexpected car repairs can be stressful, and we strive to make the experience as hassle-free as we can.
My windscreen was changed earlier than…
My windscreen was changed earlier than I expected we'll done lads
March 4, 2025
Reply from National Windscreens - Tamworth
We're glad to hear that your windscreen was changed ahead of schedule. We appreciate your positive feedback and are happy to know you were satisfied with the service.
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