The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... See more
Company replied
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Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... See more
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I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... See more
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Because your technician came to repair a small chip and he unfortunately cracked my windscreen causing me having to drive 20 miles to Taunton and 20 miles back home wait 2.5 hours for the windscreen t... See more
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Company details
About National Windscreens - Taunton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, United Kingdom
- 01823-530-025
4.8
Excellent
296 reviews
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Excellent service by excellent people!
December 4, 2025
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
wind screen replacement .
Staff where polite helpful well informed with the work to be carried out . cleaned up after the work .
November 11, 2025
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient and Friendly bunch
Friendly and Efficient team at the Taunton branch. Just got on with the job with a smile.
November 24, 2025
Reply from National Windscreens - Taunton
We're happy to hear that the team at the Taunton branch was friendly and efficient. We appreciate you taking the time to share your positive experience with us.
Prompt response and efficient…
Prompt response and efficient replacement of windscreen
November 12, 2025
Reply from National Windscreens - Taunton
We appreciate your feedback and are glad you were pleased with our prompt and efficient service replacing your windscreen.
Excellent service and very friendly…
Excellent service and very friendly guys doing the job
November 6, 2025
Reply from National Windscreens - Taunton
We appreciate you sharing! We are so happy to hear that you received excellent service from our very friendly team.
Reply from National Windscreens - Taunton
We're happy to hear that our work was completed in a timely and professional manner. Thank you for your positive feedback!
Did a fantastic job was polite and…
Did a fantastic job was polite and courteous at all times I would recommend this company most definitely
November 3, 2025
Reply from National Windscreens - Taunton
We're happy to hear that you had such a positive experience! It means a lot to us that you found our team to be polite and the job fantastic. We appreciate your recommendation!
The booking was quick and jobs were…
The booking was quick and jobs were done well second time. First time, the glass had issue, so I had to rebook for replacement glass and this was done quickly. The second person who installed glass was amazing and very efficient.
October 20, 2025
Reply from National Windscreens - Taunton
We're glad the booking process was quick and the replacement was completed efficiently. We appreciate your feedback regarding the initial issue and are happy the second installation met your expectations.
Repair carried out quickly & efficiently
Fixed the chip quickly without any issues. Friendly operative
October 11, 2025
Reply from National Windscreens - Taunton
We appreciate you sharing! We're so happy to hear that the operative was friendly and fixed the chip quickly without issues.
Good from start to finish
Very accessible. Quick appointment. Automatic interface with my insurer. Excellent communication. Great service at branch
October 16, 2025
Reply from National Windscreens - Taunton
We're happy to hear that you found our services accessible and efficient, and that you appreciated our communication and interface with your insurer. Thank you for your positive feedback!
Took a day off to bring the car in for…
Took a day off to bring the car in for windscreen replacement only to be told on arrival that the windscreen is not yet delivered. Had to spend the day doing nothing and had to wait again to be called when the windscreen was available
October 10, 2025
Reply from National Windscreens - Taunton
We regret that the windscreen was not available upon your arrival, causing inconvenience and a wasted day. We appreciate your feedback and will review our processes to prevent this issue from recurring.
Job well done
Needed my windscreen replaced and took it down at the appointed time. All completed within a timely manner. Good job.
October 9, 2025
Reply from National Windscreens - Taunton
We're happy to hear that your windscreen replacement was completed promptly and to your satisfaction. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We are so happy to hear that you found our staff friendly and very helpful.
Prompt polite service carried out job…
Prompt polite service carried out job in time stated
September 25, 2025
Reply from National Windscreens - Taunton
We appreciate you sharing! We are so happy to hear you received prompt, polite service, and the job was completed in the stated time.
Reply from National Windscreens - Taunton
We're happy to hear that your experience was efficient and straightforward. Thank you for your great feedback; we appreciate it.
Your fitter was thorough in what he had…
Your fitter was thorough in what he had to do and explained why he was doing it. Left him to it and satisfied with result
September 23, 2025
Reply from National Windscreens - Taunton
We're happy to hear that the fitter was thorough and explained the process well. We appreciate you sharing your positive experience and are glad you're satisfied with the result.
Reply from National Windscreens - Taunton
We're happy to hear that you had a great experience with our services. We appreciate you taking the time to leave us this positive feedback!
windscreens do not always have to be replaced.
your technician arrived on time and was able to repair our windscreen thus saving a waste of resources,we were impressed.
August 18, 2025
Reply from National Windscreens - Taunton
We appreciate your positive feedback and are happy to hear that our technician was on time and repaired your windscreen, preventing unnecessary waste.
Very helpful mechanic.
The windscreen was quickly installed without any mess. So very pleased with the service
August 12, 2025
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Taunton
We appreciate you sharing your experience! We are so happy you were pleased with our quick and friendly service.
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