The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... See more
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Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... See more
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I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... See more
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Because your technician came to repair a small chip and he unfortunately cracked my windscreen causing me having to drive 20 miles to Taunton and 20 miles back home wait 2.5 hours for the windscreen t... See more
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Company details
About National Windscreens - Taunton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, United Kingdom
- 01823-530-025
4.7
Excellent
295 reviews
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Reply from National Windscreens - Taunton
We're happy to hear that you found our service professional and friendly. We appreciate your positive feedback regarding the accurate time estimate and quality of work.
Windscreen
Great communication by fitter letting me know when to expect him . Work completed quickly at my home address no hassle easy to make appointment
July 30, 2025
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We're glad the communication was helpful and the work was completed quickly at your home. It's great to hear the appointment was easy to make and hassle-free.
Highly recommended
Easy to book then kept up to date about the appointment. Very friendly staff upon arrival and very efficient to get the job done ahead of the allocated time.
July 25, 2025
Reply from National Windscreens - Taunton
We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy and you were kept informed. It's great to know our staff were friendly and efficient!
Very efficient clean & tidy and…
Very efficient clean & tidy and finished well in the time they said, would certainly recommend
July 29, 2025
Reply from National Windscreens - Taunton
We're happy to hear that you found our service efficient, clean, and timely. We appreciate your recommendation and thank you for your positive feedback!
Our fitter Richard from Taunton Office
Our fitter Richard from the Taunton Office was excellent. He phoned in advance, turned up as advised and carried out the work quickly and effectively. He was exceptionally friendly and helpful. Highly recommended service from start to finish.
July 31, 2025
Unprompted review
Reply from National Windscreens - Taunton
We're happy to hear about your excellent experience with our fitter from the Taunton office. We appreciate your positive feedback on the promptness, efficiency, and friendliness of the service. Thank you for recommending us!
Very impressed
Cant fault the service i received. From start to finish.
Staff were excellent
July 23, 2025
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We're happy to hear that you were pleased with the service you received from start to finish and that the staff were excellent.
Great service
Great service, I booked it in, pitched up and then collected it 4 hours later.
July 17, 2025
Reply from National Windscreens - Taunton
We're happy to hear that you had such a seamless experience with our service! Thank you for taking the time to leave us such positive feedback; we appreciate it.
The gentleman who came out to repair my…
The gentleman who came out to repair my windscreen was kind, helpful and efficient. He did the repair quickly and hoovered up all the tiny pieces of shattered glass in the back of the car.
July 16, 2025
Reply from National Windscreens - Taunton
We're happy to hear that the technician was helpful and efficient during your windscreen repair. We appreciate you mentioning the extra effort in cleaning up the glass. Thank you for your positive feedback!
Not keeping my father waiting to long…
Not keeping my father waiting to long whilst the repair was being done. This was especially helpful as my father had taken my car for the appointment whilst I was away on holiday so it was repaired for my return so I could go to work.
July 11, 2025
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service
The operative was on time, informed me of possible arrival and polite and did an excellent job.
July 8, 2025
Reply from National Windscreens - Taunton
We appreciate you sharing your experience! We're happy to hear that the operative was punctual and polite. Thank you for your positive feedback on the excellent job.
Timely and efficient service …
Timely and efficient service from the technician. Would not hesitate to recommend to others.
June 27, 2025
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We're happy to hear that you received timely and efficient service from the technician, and we appreciate your recommendation.
Very quick and efficient
June 27, 2025
Reply from National Windscreens - Taunton
We're glad you found our service quick and efficient. Thank you for your positive feedback; we appreciate it very much.
Reply from National Windscreens - Taunton
We appreciate your positive feedback and are happy you had a great experience with our fitter and customer service.
Friendly and efficient
June 19, 2025
Reply from National Windscreens - Taunton
We're happy to hear that you received great service!
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We're happy to hear that you received prompt, efficient service with the convenience of a home visit.
It took nearly a month to get a…
It took nearly a month to get a replacement windscreen. I had to call once a week to chase up if/when I might get a new windscreen. Each time I phoned they said that I would get a phone call shortly with an update and each time they were surprised that I still had not got a replacement yet. It was only because I was chasing that eventually I got it booked in for a new windscreen to be installed and luckily I had another car that I could use in the meantime. When eventually they had one it was installed well.
June 3, 2025
Reply from National Windscreens - Taunton
We appreciate you sharing your experience. We're sorry about the delay and communication issues you encountered while waiting for your windscreen replacement. We're glad the installation was completed well in the end. We'll review our processes to improve our service.
Window not stuck in properly and…
Window not stuck in properly and whistles whilst driving down the road and will let water in. MOT failed due to the washer pipes not being reattached. Clips holding scuttle panel on not put back on, so loose.
May 22, 2025
Reply from National Windscreens - Taunton
We appreciate you bringing these issues to our attention. We understand your concerns regarding the window, washer pipes, and scuttle panel. We will investigate these points to ensure our standards are met in the future.
Pleasant,helpful and efficient
May 20, 2025
Reply from National Windscreens - Taunton
We appreciate your kind words and are glad we could help!
Excellent service.
May 16, 2025
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Taunton
We appreciate your positive feedback! We're happy to hear you received great, friendly service that was completed to a high standard.
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