The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... See more
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Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... See more
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I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... See more
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Because your technician came to repair a small chip and he unfortunately cracked my windscreen causing me having to drive 20 miles to Taunton and 20 miles back home wait 2.5 hours for the windscreen t... See more
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Company details
About National Windscreens - Taunton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, United Kingdom
- 01823-530-025
4.8
Excellent
296 reviews
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Reply from National Windscreens - Taunton
Thank you for your kind review! We are thrilled to hear that you found our service efficient and our staff excellent. We appreciate your feedback.
Reply from National Windscreens - Taunton
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We're glad to hear that you found our service personable, welcoming, and professional.
Very professional
It couldn't be any easier from book a appointment to the glass getting fitted.For the technician who came to fit the glass he was polite and very professional in what he was doing I couldn't be happier with the service.
May 13, 2025
Reply from National Windscreens - Taunton
Thank you for your kind words! We're delighted to hear that you had such a positive experience. We strive to make the process as smooth and easy as possible for our customers, from booking to installation. We're glad you found our technician to be polite and professional, and we appreciate your feedback.
Very professional
Very professional, along with an excellent service.
The perfect job couldn’t fault it.
Would recommend their extremely professional employee.
May 13, 2025
Reply from National Windscreens - Taunton
Thank you for your kind words and positive review. We are delighted to hear that you were impressed with the professionalism of our employee and the quality of the service provided. We strive to deliver exceptional experiences for our customers, and your feedback reinforces our commitment to that goal. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Taunton
We're so glad to hear that you had a positive experience. We appreciate your kind words and feedback.
Friendly greeting on arrival and…
Friendly greeting on arrival and windscreen replaced efficiently in the allocated time slot.
April 30, 2025
Reply from National Windscreens - Taunton
Thank you for your kind words. We are delighted to hear that you had a positive experience with our service. We appreciate your feedback and will continue to strive for excellence in all aspects of our work.
Friendly committed staff and very pleased with result
Friendly committed staff. The whole process was quick and efficient and I was very pleased to use National Windscreens.
April 24, 2025
Reply from National Windscreens - Taunton
Thank you for your positive feedback. We are delighted to hear that you found our staff friendly and committed, and that the process was quick and efficient. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
The replacement windscreen fitters were…
The replacement windscreen fitters were very polite and efficient.
April 16, 2025
Reply from National Windscreens - Taunton
We're delighted to hear about the positive experience you had with our windscreen fitters. Their politeness and efficiency are a testament to our commitment to providing excellent customer service.
Windscreen replacement
National windscreens were helpful and efficient with replacing my windscreen last week.
April 16, 2025
Reply from National Windscreens - Taunton
We're delighted to hear that you had a positive experience with our team. We strive to provide efficient and helpful service to all our customers, and it's great to know we met your expectations.
Reply from National Windscreens - Taunton
We appreciate your positive feedback and are glad to hear that the repair was completed swiftly. We strive to provide timely and efficient service to our customers.
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Super-efficient. Great Communication.
Very fast and efficient, right from the call centre folks to the engineer that installed the windscreen. Have no qualms about recommending National.
April 1, 2025
Reply from National Windscreens - Taunton
Thank you for your positive feedback. We are delighted to hear that you found our service efficient and quick, from our call center team to the engineer who installed your windscreen. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Taunton
Thank you for your kind review! We're so glad to hear that you found our staff friendly and our service fast. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
staff were excellent and very helpfull
March 4, 2025
Reply from National Windscreens - Taunton
Thank you for your kind words! We're so happy to hear you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your feedback.
Friendly and fast
Booking the vehicle in was über easy, online. Had some texts from them as reminders. I was booked in for first slot at their Taunton branch. Dropped the vehicle off. Walked across the road and went and have a lovely breakfast in the Morrisons Café. Phone rang as I was contemplating getting a second cup of coffee, to tell me my car was ready. This is the first time I've had to get a windscreen replaced, in more than 1 million miles of motoring and I hope to never see them again, but if the worst should happen, I would be more than happy to use them once more.
March 12, 2025
Reply from National Windscreens - Taunton
We appreciate you taking the time to share your experience with us. It's wonderful to hear that you found the booking process straightforward and convenient. We're glad our text reminders helped keep you informed throughout the process. We're also pleased to hear that you were able to enjoy a relaxing breakfast while waiting for your vehicle to be ready.
We understand that having to get a windscreen replaced can be a stressful experience, but we're thrilled that our service made the process as smooth as possible. We hope you won't need to see us again, but if you do, we'll be here to provide the same high level of service.
Efficient and great results
Came and repaired my windscreen chip, very quick and practically invisible now. Greatly appreciated.
March 7, 2025
Reply from National Windscreens - Taunton
We're so glad to hear that you were happy with the repair. We strive to provide the best possible service and it makes us happy to know that we were able to meet your expectations. We appreciate your kind words and your business.
Reply from National Windscreens - Taunton
We appreciate your kind words and are glad to hear you were satisfied with the service.
Helpful efficient service
February 22, 2025
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reassuring and Women Friendly
My reason for going was that I had been told that the wrong windscreen had been fitted so I was wondering what sort of greeting I would receive. The man who dealt with me was very pleasant, methodical with his approach and talked me through everything he was doing. I didn’t feel a nuisance but more reassured. The manager explained some aspects and provided 3 diag reports for before and after events. Fantastic service all round. Some garages I’ve found to be slightly male orientated with not much interaction but they were very friendly and informative. Thank you
February 25, 2025
Unprompted review
Reply from National Windscreens - Taunton
We are so pleased to hear that you had a positive experience with us. It sounds like you were well taken care of and that our team was able to provide you with the information and reassurance you needed. We appreciate your kind words about our team's friendliness and their ability to explain things clearly. We strive to provide a welcoming and informative environment for all our customers, and we're glad you felt comfortable and confident throughout your visit.
Reply from National Windscreens - Taunton
Thank you for your kind words! We appreciate you taking the time to share your feedback. We're thrilled to hear you had a positive experience with our service.
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