The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... See more
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Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... See more
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I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... See more
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Because your technician came to repair a small chip and he unfortunately cracked my windscreen causing me having to drive 20 miles to Taunton and 20 miles back home wait 2.5 hours for the windscreen t... See more
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Company details
About National Windscreens - Taunton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, United Kingdom
- 01823-530-025
4.8
Excellent
296 reviews
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Reply from National Windscreens - Taunton
We are thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service you received at our Taunton branch. We appreciate your kind words and will share your feedback with our team.
Painless experience.
Fitter came as expected and completed the work efficiently, cleanly without any fuss.
February 6, 2025
Reply from National Windscreens - Taunton
We're delighted to hear that you were pleased with the fitter's work. We strive to provide efficient and professional service, and we're glad that your experience met your expectations.
Reply from National Windscreens - Taunton
Thank you for your kind words! We're so happy to hear that you were pleased with our service. We appreciate you taking the time to share your experience.
Fantastic service
Fantastic service, great price and friendly, informative staff. Can’t fault them at all.
February 4, 2025
Reply from National Windscreens - Taunton
Thank you for your kind words and positive review. We are thrilled to hear that you found our service fantastic, the price great, and our staff friendly and informative. We appreciate your feedback and are committed to providing excellent service to all our customers.
Very helpful didn't take as long as I…
Very helpful didn't take as long as I thought it would.
January 24, 2025
Reply from National Windscreens - Taunton
We appreciate your kind words and are glad to hear that our service was helpful and efficient. We strive to provide our customers with a positive experience.
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Professional workmanship
Professional workmanship, quick to book in, would definitely recommend
January 3, 2025
Reply from National Windscreens - Taunton
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that our team met your expectations.
Rear screen smashed on new years…
Rear screen smashed on new years day.Great service, fitted within 2 days and the fitter was very polite and efficient
January 3, 2025
Reply from National Windscreens - Taunton
We're so glad to hear that you had a positive experience with our service. We appreciate your feedback and are happy to know that our team was able to help you quickly and efficiently.
Cleanliness
Quick service but left dirty fingermarks on the inside. Found them when the sun shine through next day
December 30, 2024
Reply from National Windscreens - Taunton
We appreciate you taking the time to share your feedback. We're glad you found our service quick and efficient. We sincerely apologize that you discovered fingerprints on the inside. We strive for a spotless finish on every job and clearly missed the mark this time. We'll use your feedback to reinforce our cleaning procedures with our team. Thank you again for your review.
Simple process to book an appointment…
Simple process to book an appointment and good service from the team in Taunton.
January 1, 2025
Reply from National Windscreens - Taunton
We appreciate your feedback and are thrilled you found our booking process straightforward and our Taunton team provided excellent service. We strive to make scheduling appointments as easy as possible and to ensure our staff consistently delivers a positive experience. Your comments are valuable to us as we continually aim to improve. Thank you again for taking the time to share your positive experience. We hope to see you again soon.
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Taunton
Thank you for your kind words. We're glad to hear you were pleased with our service and found our staff helpful. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Replacement was efficient and…
Replacement was efficient and technician was very kind and considerate.
It would have been more helpful if the time of arrival had been more sorcific.
December 3, 2024
Reply from National Windscreens - Taunton
We appreciate your kind words about the technician's efficiency and consideration. We understand the importance of clear communication regarding arrival times and will strive to provide more specific timeframes in the future.
Customer service
December 3, 2024
Reply from National Windscreens - Taunton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service, prompt and friendly.
Had a slight issue that has been very quickly rectified by the guys at national windscreens, can’t fault them.
Thank you to all at Taunton National Windscreens
November 20, 2024
Reply from National Windscreens - Taunton
Thank you for your kind words. We're delighted to hear that you were happy with the prompt and friendly service you received. We appreciate your feedback regarding the slight issue and are glad that it was resolved quickly. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Reply from National Windscreens - Taunton
Thank you for your kind words! We are so happy to hear that you had a positive experience with our team. We appreciate your feedback and are committed to providing the best possible service for our customers.
Reply from National Windscreens - Taunton
Thank you for your kind words! We are thrilled to hear that you were happy with the service you received. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Reply from National Windscreens - Taunton
We're thrilled to hear you had a positive experience! We appreciate your kind words and are glad you were happy with the speed and quality of our service.
Perfect repair of a double impact stone chip.
After being told by Autoglass that they wouldn't be able to repair a double impact stone chip. I took my car to National Windscreens for a new windscreen. They took a look at it and repaired it.
November 14, 2024
Reply from National Windscreens - Taunton
We appreciate you taking the time to share your experience. We understand that it can be frustrating when you're told a repair isn't possible, only to find out it is. We're glad you were able to get your windshield repaired at National Windscreens.
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