Used them solely because they were tied in with the car insurance company. They kept us informed all along the way and did an excellent job at replacing the windscreen ( at the time of writing this... See more
Company replied
Location
Switch locationUnit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE Torquay, Devon, GB
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The guy in the office was very helpful and not pushy. Although it took two attempts to replace the screen due to the first cracking on completion! For which the fitter was mortified and very apologeti... See more
Company replied
My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refuse... See more
Company replied
My car was due to be taken to the depot by my son, but on the day of delivery they called to alert me to the fact that they hadn’t received my screen yet. I pointed out that my son would be going b... See more
Company replied
Company details
About National Windscreens - Torquay
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE, Torquay, Devon, United Kingdom
- 01803-640-263
4.5
Excellent
221 reviews
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Friendly helpful staff
Friendly helpful staff. Would recommend them and definitely use again.
January 21, 2023
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly, efficient and professional
On time, prompt, efficient, friendly technicians
February 16, 2023
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Mix up between Taunton and Torquay as…
Mix up between Taunton and Torquay as to who was going to replace our windscreen
February 3, 2023
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They dealt effectively and efficiently…
They dealt effectively and efficiently with my replacement windscreen.
January 21, 2023
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Work completed in good time
Work completed in good time. Professional and courteous staff
February 4, 2023
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
After a bit of confusion because I changed the date via the app but it didn't work, they turned up did the repair great job
After a bit of confusion because i changed the date via the app which didnt work, Turned up when they said they would and did a great job.
January 20, 2023
Reply from National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Dedicated service
January 26, 2023
Reply from National Windscreens - Torquay
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Good service
January 19, 2023
Reply from National Windscreens - Torquay
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service from start to finish
Excellent service from start to finish. The manager and technicians were all very friendly and professional. I would particularly like to mention Mark Barton for making the whole experience as best as it could be, fantastic customer service.
January 5, 2023
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Spot on!
Your technician was punctual, polite and quick.
He explained what was going to happen and got on with it.
Very pleased with the result.
December 1, 2022
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fitted at property
Fitted at property. Very careful work. Everything checked through meticulously. Arrived within prescribed time. Very happy with service and standards from fitter
November 18, 2022
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Very polite, friendly and knowledgeable.
The appointment was on time and the work carried out as per time scale
November 17, 2022
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I'm still waiting for a call back from…
I'm still waiting for a call back from last Friday yo sort out the screen that cracked in 24 hours
November 14, 2022
Reply from National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very helpful,
November 2, 2022
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Hopeless
Hopeless. Phone and email enquiries unanswered. Waiting for long periods in a phone queue. Having finally managed to get through, I was told that they could not fit a pre-bought rear windscreen to a classic car as they only supply their own. Can I suggest anyone looking to do business with this company to look elsewhere.
November 1, 2022
Unprompted review
Reply from National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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