Used them solely because they were tied in with the car insurance company. They kept us informed all along the way and did an excellent job at replacing the windscreen ( at the time of writing this... See more
Company replied
Location
Switch locationUnit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE Torquay, Devon, GB
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See what reviewers are saying
The guy in the office was very helpful and not pushy. Although it took two attempts to replace the screen due to the first cracking on completion! For which the fitter was mortified and very apologeti... See more
Company replied
My car was due to be taken to the depot by my son, but on the day of delivery they called to alert me to the fact that they hadn’t received my screen yet. I pointed out that my son would be going b... See more
Company replied
My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refuse... See more
Company replied
Company details
About National Windscreens - Torquay
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE, Torquay, Devon, United Kingdom
- 01803-640-263
4.5
Excellent
219 reviews
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Professional and human!
Great efficiency, when rain caused issues they rescheduled workload to get my car under cover at workshop to fit windscreen, repaired that day! Great timely communication! 5 ⭐️
February 10, 2026
Reply from National Windscreens - Torquay
We appreciate your positive feedback! We're happy to hear that we provided great efficiency, addressed weather-related issues, and ensured timely communication to get your windscreen repaired.
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
We're happy to hear that you found our service efficient. Thank you for your positive feedback; we appreciate it greatly.
Fast friendly service from Oliver in…
Fast friendly service from Oliver in torquay branch
Excellent quality job finished too
January 14, 2026
Reply from National Windscreens - Torquay
We appreciate you sharing your positive experience! We're so happy to hear that you were pleased with the fast, friendly service and excellent quality job.
Amazing service - thank you Oliver!
My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refused to accept payment.
What amazing service. What a gentleman!
I know where I will go if I ever have a problem with a windscreen in the future.
Thank you Oliver 😀
January 14, 2026
Unprompted review
Reply from National Windscreens - Torquay
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received. It's great to know we could assist you quickly and efficiently. Thank you for your feedback!
Very good service
Very good service, easy to book and prompt replacement. Would recommend to anyone needing a screen replacement.
November 21, 2025
Reply from National Windscreens - Torquay
We're happy to hear that you found our service easy to use and the replacement process quick. Thank you for recommending us; we appreciate your positive feedback!
Reply from National Windscreens - Torquay
We appreciate your positive feedback! We are so happy you were pleased with our good service, communicative approach, and good staff.
Great customer service
Very helpful from first phone call to the fitting.Details of place and time for fitting given very quickly.Great customer service.
December 2, 2025
Reply from National Windscreens - Torquay
We appreciate your positive feedback! We're happy to hear that you received great customer service, and that you were helped quickly from your first call through the fitting.
a very professional
a very professional, friendly and obliging company, great job replacing my windscreen on my Transit.
October 30, 2025
Reply from National Windscreens - Torquay
We appreciate your positive feedback. We're happy to hear that you found our company professional, friendly, and obliging, and that we did a great job replacing your windscreen.
Oliver at the Torquay branch was…
Oliver at the Torquay branch was extremely helpful, explained everything clearly, performing a quick and clean repair.
October 23, 2025
Reply from National Windscreens - Torquay
We're happy to hear that the repair was quick and clean, and that the explanation was clear. We appreciate you taking the time to leave this positive feedback.
Fast efficient service
October 19, 2025
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
We appreciate you sharing your feedback! We are so happy you were pleased with our excellent service and quality work.
Good install, but lacking in cleanup
The guy did a good job of the install. There is still glass rattling around in the tailgate when i open and close the boot. Also there was still glass in the boot.
October 1, 2025
Reply from National Windscreens - Torquay
We appreciate your feedback and are sorry to hear about the glass in your vehicle after the installation. We'll review our procedures to ensure a more thorough cleanup in the future.
Reply from National Windscreens - Torquay
We're happy to hear that your booking was simple and that you were pleased with our team's work. Thank you for your positive feedback!
Brilliant service with a smile
Brilliant service with a smile. Really efficient and quickly completed. Phoned straight away to say it was done. Offered a coffee. Great experience.
September 17, 2025
Reply from National Windscreens - Torquay
We appreciate your positive feedback! We're happy you received efficient and quick service with a smile. It's great to hear you had a great experience and were offered coffee.
The windscreen fitter was competent in…
The windscreen fitter was competent in his job
September 10, 2025
Reply from National Windscreens - Torquay
We're happy to hear that you found the windscreen fitter competent. Thank you for your positive feedback and for taking the time to share.
Head Office poor, Branch Excellent.
Head office ? Repeatedly ordered wrong part, despite me phoning to ensure they knew model of vehicle.
Situation resolved by local branch going extra step, to get correct part, and coming to home to fit.
So 5 Star for Branch, 2 Star for Office.
September 9, 2025
Reply from National Windscreens - Torquay
We appreciate your feedback and are sorry the head office caused issues with the incorrect part. We're glad the local branch resolved the situation by going above and beyond. We will address this internally to improve our service.
I can’t fault the service I…
I can’t fault the service I experienced! The gentlemen were friendly and explained what was being done, and why, and advised that it would take awhile.
On collection, I saw that technician had made an excellent job of replacing the windscreen and I was very pleased with the results.
September 4, 2025
Reply from National Windscreens - Torquay
We appreciate your positive feedback. We're happy to hear the technicians were friendly, explained the process clearly, and advised you on the duration. We're glad you were very pleased with the excellent windscreen replacement. Thank you!
Quick response.Back on the road in no…
Quick response.Back on the road in no time!Polite and efficient service. Recommended.
August 28, 2025
Reply from National Windscreens - Torquay
We appreciate you sharing your feedback! We're so happy to hear that you experienced a quick response and polite, efficient service, getting you back on the road promptly.
Good communication and friendly service.
August 15, 2025
Reply from National Windscreens - Torquay
We appreciate you taking the time to share your experience! We are so happy to hear you received good communication and friendly service.
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