My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.
Company replied
Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... See more
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Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... See more
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The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... See more
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Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
231 reviews
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Top class servicr
Quick service, I even had an extra chip that he fixed with no extra charge, service like that you don’t see anymore. Top marks
April 5, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate your kind words and are glad to hear you were happy with the quick service and the extra chip repair. We strive to provide excellent customer service and are pleased that you noticed.
Quick response and excellent service
March 22, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind review! We're delighted to hear that you were pleased with the quick response and excellent service you received. We strive to provide exceptional service to all our customers, and your feedback is appreciated.
Got silicone inside of the glass by pillars
Got silicone inside of the glass sticking out looks awfull by the pillars. I been spending 2h to cut nicely arround silicone but still looks bad as it should be done when fitted
March 13, 2025
Reply from National Windscreens - Weston-super-Mare
We understand your frustration with the silicone issue. We strive to provide high-quality products, and we're sorry to hear that you've encountered this problem. We appreciate you taking the time to share your experience.
Very helpful man doing the windscreen
Very helpful man doing the windscreen - did his best to contact me and say to come early. Your people are better than your system. I was annoyed when an 8.30 appointment suddenly changed to 11.00 -but your staff saved your reputation.
February 28, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate your kind words and are thrilled to hear that our staff went above and beyond to help you. We understand that scheduling changes can be frustrating, and we're grateful that our team was able to make things right. We're committed to providing excellent customer service and will continue to strive for a smooth and positive experience for all our customers.
Very easy to deal with
All arranged online after a stone flicked up on the motorway which quickly turned into a crack. Picked a time and date to suit with early drop off. 2 hours later new screen fitted, no mess, no fuss. They also dealt with the insurance company direct so only the excess to pay.
February 17, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to share your experience. It's great to hear that you found the process of booking and getting your screen repaired so straightforward. We understand how stressful a situation like this can be, and we're glad that our team was able to make it as smooth as possible for you.
Great communication with Peter at the…
Great communication with Peter at the branch to check the booking was confirmed. Easy drop off and collection. The replacement of the windscreen was done well, the car was left very clean and tidy.
January 31, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your positive review. We are delighted to hear that you had a positive experience with our service. We appreciate your feedback about the communication, drop off and collection process, and the quality of the windscreen replacement. We strive to provide a seamless and positive experience for our customers, and we're happy to hear that we were able to achieve that for you.
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words! We're delighted to hear you had a positive experience with our staff and service. We strive to provide excellent customer service and appreciate your feedback.
Stress free uncomplicated windscreen replacement.
Between Aviva and National Windscreen in Weston Super Mare the operation to replace my windscreen was seemless and stress free. Many Thanks.
January 27, 2025
Reply from National Windscreens - Weston-super-Mare
We are thrilled to hear about your positive experience. It's wonderful to know that you found the process of replacing your windscreen seamless and stress-free. We appreciate your kind words and feedback.
windscreen replacement
My windscreen replacement started at the agreed time and was told it would be ready in two hours. Sure enough I received a message that it was ready bang on time. Excellent friendly service.
January 23, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for taking the time to share your positive experience. We're delighted to hear that your windscreen replacement went smoothly and that you received excellent, friendly service. We appreciate your kind words.
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Was given a time slot and the car was…
Was given a time slot and the car was ready within the 2hours of stated time car was still clean inside very happy with the service provided
January 20, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words! We're thrilled to hear that you were happy with the service provided and that your car was ready within the estimated timeframe. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words. We're delighted to hear you were pleased with our service and workmanship. Your positive feedback is truly appreciated and motivates us to continue providing the best possible experience for our customers.
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good friendly service
Easy to book online, which was good, as I was unable to book when I contacted the telephone service. Friendly,personable technician providing, competent,
& speedy service.
December 30, 2024
Reply from National Windscreens - Weston-super-Mare
We're thrilled you found our online booking system easy to use and appreciate your kind words about the technician's friendly and efficient service. We strive to provide a seamless and positive experience from start to finish, and your feedback confirms we're achieving that goal in many areas. We're delighted you had such a positive experience with our technician and that the service provided met your needs. Your satisfaction is our top priority, and we're grateful for your five-star rating. We value your feedback and will continue to work hard to maintain this high standard of service. Thank you again for sharing your experience.
Late fitting
Had a day off work for booked fitting then on the day at approx 9.30 am got a call to say not coming . After fitting the next day the car still had lots of glass on the seats etc thought the technician might have cleared up after doing job
December 18, 2024
Reply from National Windscreens - Weston-super-Mare
We understand your frustration with the late notice about the appointment change and the remaining glass in your car. We strive to provide excellent service and apologize for the inconvenience this caused. We will take your feedback into consideration to improve our communication and ensure a more thorough cleaning process.
Guy who done the job top bloke
Guy who done the job top bloke. He's been with company many years. Seen him before. Good skills. Give him pay rise
December 4, 2024
Reply from National Windscreens - Weston-super-Mare
We appreciate your kind words about our employee. We're glad you had a positive experience and that you recognized his skills and dedication. We value our employees and strive to provide them with opportunities for growth and development.
Excellent Service
Rob the technician gave very good service in replacing the back window of my car - thank you, Rob!!⭐️⭐️⭐️⭐️⭐️
December 2, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for taking the time to share your positive experience. We're delighted to hear you were happy with the service you received.
Great Service, speedy resolution
Great service after a minor hiccup around the ordering of the windscreen itself, the chap who called to notify me of the issue managed to book me in on the same day. Excellent communication
November 27, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for sharing your feedback. We appreciate you highlighting the excellent communication and the quick resolution to the initial ordering issue. We strive to provide a seamless experience for our customers, and we are glad that we were able to achieve that for you in the end.
Very efficient service
Very efficient service. Great communication and friendly installer
November 13, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words! We're so glad to hear that you were happy with our service. We strive to provide a positive experience for all our customers and appreciate your feedback.
Windscreen
Punctual, efficient, friendly,carried out the work diligently, professional and in a timely manner. The workman was obviously knowledgeable and able to carry out the task
Would highly recommend 👌
November 7, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words. We are delighted to hear that you were happy with the service you received. We appreciate your feedback and are glad that you found our team to be punctual, efficient, friendly, and professional. We strive to provide our customers with the best possible experience, and it's rewarding to know that we met your expectations.
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