Excellent service, windscreen replaced quickly, car now looks as good as new. Staff were polite and friendly.
Company replied
Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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See what reviewers are saying
The job was finished in the timescale he advised me that it would take when he first arrived. He cleared all the glass from the inside of my vehicle. He was very friendly. And he made my day, as the j... See more
Company replied
Only reason that not 1 star is the polite manner of the whole procedure, however the job was annoyingly poor. As a matter of fact the windscreen has been replaced. I have a pretty high spec car full o... See more
Company replied
The staff where very friendly and helpful The only down side the appointment that was made on line when I got there I got a call about 10 mins later to say the screen hadn’t been ordered and then to... See more
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Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
224 reviews
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Stress free uncomplicated windscreen replacement.
Between Aviva and National Windscreen in Weston Super Mare the operation to replace my windscreen was seemless and stress free. Many Thanks.
January 27, 2025
Reply from National Windscreens - Weston-super-Mare
We are thrilled to hear about your positive experience. It's wonderful to know that you found the process of replacing your windscreen seamless and stress-free. We appreciate your kind words and feedback.
windscreen replacement
My windscreen replacement started at the agreed time and was told it would be ready in two hours. Sure enough I received a message that it was ready bang on time. Excellent friendly service.
January 23, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for taking the time to share your positive experience. We're delighted to hear that your windscreen replacement went smoothly and that you received excellent, friendly service. We appreciate your kind words.
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Was given a time slot and the car was…
Was given a time slot and the car was ready within the 2hours of stated time car was still clean inside very happy with the service provided
January 20, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words! We're thrilled to hear that you were happy with the service provided and that your car was ready within the estimated timeframe. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words. We're delighted to hear you were pleased with our service and workmanship. Your positive feedback is truly appreciated and motivates us to continue providing the best possible experience for our customers.
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good friendly service
Easy to book online, which was good, as I was unable to book when I contacted the telephone service. Friendly,personable technician providing, competent,
& speedy service.
December 30, 2024
Reply from National Windscreens - Weston-super-Mare
We're thrilled you found our online booking system easy to use and appreciate your kind words about the technician's friendly and efficient service. We strive to provide a seamless and positive experience from start to finish, and your feedback confirms we're achieving that goal in many areas. We're delighted you had such a positive experience with our technician and that the service provided met your needs. Your satisfaction is our top priority, and we're grateful for your five-star rating. We value your feedback and will continue to work hard to maintain this high standard of service. Thank you again for sharing your experience.
Late fitting
Had a day off work for booked fitting then on the day at approx 9.30 am got a call to say not coming . After fitting the next day the car still had lots of glass on the seats etc thought the technician might have cleared up after doing job
December 18, 2024
Reply from National Windscreens - Weston-super-Mare
We understand your frustration with the late notice about the appointment change and the remaining glass in your car. We strive to provide excellent service and apologize for the inconvenience this caused. We will take your feedback into consideration to improve our communication and ensure a more thorough cleaning process.
Guy who done the job top bloke
Guy who done the job top bloke. He's been with company many years. Seen him before. Good skills. Give him pay rise
December 4, 2024
Reply from National Windscreens - Weston-super-Mare
We appreciate your kind words about our employee. We're glad you had a positive experience and that you recognized his skills and dedication. We value our employees and strive to provide them with opportunities for growth and development.
Excellent Service
Rob the technician gave very good service in replacing the back window of my car - thank you, Rob!!⭐️⭐️⭐️⭐️⭐️
December 2, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for taking the time to share your positive experience. We're delighted to hear you were happy with the service you received.
Great Service, speedy resolution
Great service after a minor hiccup around the ordering of the windscreen itself, the chap who called to notify me of the issue managed to book me in on the same day. Excellent communication
November 27, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for sharing your feedback. We appreciate you highlighting the excellent communication and the quick resolution to the initial ordering issue. We strive to provide a seamless experience for our customers, and we are glad that we were able to achieve that for you in the end.
Very efficient service
Very efficient service. Great communication and friendly installer
November 13, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words! We're so glad to hear that you were happy with our service. We strive to provide a positive experience for all our customers and appreciate your feedback.
Windscreen
Punctual, efficient, friendly,carried out the work diligently, professional and in a timely manner. The workman was obviously knowledgeable and able to carry out the task
Would highly recommend 👌
November 7, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words. We are delighted to hear that you were happy with the service you received. We appreciate your feedback and are glad that you found our team to be punctual, efficient, friendly, and professional. We strive to provide our customers with the best possible experience, and it's rewarding to know that we met your expectations.
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service from the Weston super…
Excellent service from the Weston super Mare branch
September 26, 2024
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We appreciate your feedback.
Very helpful and very nice to me
Very helpful and very nice to me. They kept me in contact if things weren’t going quite right. Overall, brilliant service.
October 10, 2024
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words. We're so glad to hear that you had a positive experience and that we were able to keep you informed throughout the process. We appreciate your feedback and are committed to providing excellent service.
Fitter was excellent
Fitter was excellent, shame communication was below par. I had to chase for appointment time, online chat advised me to go to depot as soon as they opened. Local depot did call me in the end on day of appointment, even though instructions said I would be contacted the day before.
October 9, 2024
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great customer service
Great customer service
Was very helpful with arranging time to suit me as I’m self employed
Good communication
September 13, 2024
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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