Excellent service, windscreen replaced quickly, car now looks as good as new. Staff were polite and friendly.
Company replied
Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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See what reviewers are saying
The job was finished in the timescale he advised me that it would take when he first arrived. He cleared all the glass from the inside of my vehicle. He was very friendly. And he made my day, as the j... See more
Company replied
Only reason that not 1 star is the polite manner of the whole procedure, however the job was annoyingly poor. As a matter of fact the windscreen has been replaced. I have a pretty high spec car full o... See more
Company replied
The staff where very friendly and helpful The only down side the appointment that was made on line when I got there I got a call about 10 mins later to say the screen hadn’t been ordered and then to... See more
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Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
224 reviews
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Excellent service
Excellent service. An earlier appointment came up and they contacted me to see if I would like to take it. They were very quick and efficient.
Would highly recommend.
July 11, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear you received excellent service! We're glad our team contacted you about the earlier appointment and provided quick, efficient assistance. Thank you for recommending us!
solved problem
Unfortunately wrong screen was delivered to them, but repaired the next day - the best that could be done in the circumstances
June 27, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate your review. We're happy we could resolve the screen issue quickly. We regret the initial error but are glad we could repair it the next day.
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick and well done.
July 4, 2025
Reply from National Windscreens - Weston-super-Mare
We're glad you found our service quick and well done. Thank you for your positive feedback!
Your technician arrived on time
Your technician arrived on time, very helpful and efficient, done a superb job
June 27, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that our technician was helpful, efficient, and on time! We appreciate you taking the time to leave such positive feedback regarding their superb work.
Quick and perfect service through out
June 23, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you sharing your experience with our quick and perfect service. Thank you for your positive feedback!
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that you found our service efficient and clean, with no waiting. Thank you for your positive feedback!
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that your experience was efficient and straightforward. Thank you for your positive feedback; we appreciate it.
Guys are so quick
June 3, 2025
Reply from National Windscreens - Weston-super-Mare
We are so glad our team provided prompt service! Thank you for your positive feedback; we appreciate it greatly.
Reply from National Windscreens - Weston-super-Mare
We're thrilled to hear about your positive experience. It's wonderful to know that we were able to provide you with a quick and exceptional windscreen replacement.
Helpful staff
Helpful on the phone and the booking service
Then at location polite and helpful
May 10, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words! We're so glad to hear you found our team helpful and polite, both on the phone and in person. We strive to provide a positive experience for our customers, and your feedback confirms we're meeting that goal. We appreciate you taking the time to share your thoughts.
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind review! We are delighted to hear that you found our service great and efficient. We strive to provide excellent service and appreciate your feedback.
Disappointing that the inside of the…
Disappointing that the inside of the cab was left covered in small bits of debris.
May 1, 2025
Reply from National Windscreens - Weston-super-Mare
We understand your disappointment with the condition of the cab. We strive to provide a clean and comfortable experience for all our passengers, and we're sorry that this wasn't the case for you. We'll take your feedback into account and work to improve our cleaning procedures.
Top class servicr
Quick service, I even had an extra chip that he fixed with no extra charge, service like that you don’t see anymore. Top marks
April 5, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate your kind words and are glad to hear you were happy with the quick service and the extra chip repair. We strive to provide excellent customer service and are pleased that you noticed.
Quick response and excellent service
March 22, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind review! We're delighted to hear that you were pleased with the quick response and excellent service you received. We strive to provide exceptional service to all our customers, and your feedback is appreciated.
Got silicone inside of the glass by pillars
Got silicone inside of the glass sticking out looks awfull by the pillars. I been spending 2h to cut nicely arround silicone but still looks bad as it should be done when fitted
March 13, 2025
Reply from National Windscreens - Weston-super-Mare
We understand your frustration with the silicone issue. We strive to provide high-quality products, and we're sorry to hear that you've encountered this problem. We appreciate you taking the time to share your experience.
Very helpful man doing the windscreen
Very helpful man doing the windscreen - did his best to contact me and say to come early. Your people are better than your system. I was annoyed when an 8.30 appointment suddenly changed to 11.00 -but your staff saved your reputation.
February 28, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate your kind words and are thrilled to hear that our staff went above and beyond to help you. We understand that scheduling changes can be frustrating, and we're grateful that our team was able to make things right. We're committed to providing excellent customer service and will continue to strive for a smooth and positive experience for all our customers.
Very easy to deal with
All arranged online after a stone flicked up on the motorway which quickly turned into a crack. Picked a time and date to suit with early drop off. 2 hours later new screen fitted, no mess, no fuss. They also dealt with the insurance company direct so only the excess to pay.
February 17, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to share your experience. It's great to hear that you found the process of booking and getting your screen repaired so straightforward. We understand how stressful a situation like this can be, and we're glad that our team was able to make it as smooth as possible for you.
Great communication with Peter at the…
Great communication with Peter at the branch to check the booking was confirmed. Easy drop off and collection. The replacement of the windscreen was done well, the car was left very clean and tidy.
January 31, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your positive review. We are delighted to hear that you had a positive experience with our service. We appreciate your feedback about the communication, drop off and collection process, and the quality of the windscreen replacement. We strive to provide a seamless and positive experience for our customers, and we're happy to hear that we were able to achieve that for you.
Reply from National Windscreens - Weston-super-Mare
Thank you for your kind words! We're delighted to hear you had a positive experience with our staff and service. We strive to provide excellent customer service and appreciate your feedback.
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