My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.
Company replied
Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... See more
Company replied
Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... See more
Company replied
The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... See more
Company replied
Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and no major issues
Good service and no major issues. Though the rear view mirror was a bit loose and wobbly after new screen fitted, but managed to sort it myself without taking it back.
January 30, 2026
Reply from National Windscreens - Weston-super-Mare
We're glad our service met your needs! We regret the loose mirror and are grateful you resolved it. Your feedback helps us improve our fitting process.
The windscreen replacement was very…
The windscreen replacement was very good but but very little thought for customers who are unable to drop off i.e. comfortable waiting area.
February 10, 2026
Reply from National Windscreens - Weston-super-Mare
We appreciate your feedback on the windscreen replacement. We are sorry the waiting area wasn't comfortable while you waited. We'll consider this to improve our service.
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that you had a swift and positive experience locating our shop and interacting with our team. Thank you!
Very pleased customer
Great service and fitting of a new windscreen by Rob at the Weston super Mare branch.
After a previous bad experience of windscreen replacement by another company he has restored my faith in windscreen fitters.
January 7, 2026
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that you received great service at the Weston super Mare branch. We appreciate you sharing your experience and are so glad we restored your faith in windscreen fitters. Thank you!
Reply from National Windscreens - Weston-super-Mare
We appreciate you sharing your experience! We are so happy to hear that you were very pleased with our great service and quality.
Went to Weston garage
Went to Weston garage. Man was really polite and professional. Did the job quickly and excellently
December 4, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that you had a positive experience at our garage. We appreciate your feedback regarding our team's professionalism and efficiency.
Lots of comms but different actions
I received lots of communication about when the fitter would arrive but he turned up 45 minutes earlier than expected without any warning e.g. a text saying 'I have to come past your house on my way to work so I will do you as my first stop at about 8.15'.
The repair is still visible (although I was warned that this might be the case) and, is possibly more visible than before.
December 29, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate your feedback and are sorry about the fitter's early arrival without notice. We also regret that the repair's visibility is still a concern. We'll review our communication procedures and repair techniques to improve our service.
The guys were very thorough
The guys were very thorough, and as my camera decided to not play the game, they did everything they could to get it sorted, I couldn’t be more happier with it, will definitely recommend them to everyone
December 18, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that our team's thoroughness and dedication to resolving your camera issue made your experience so positive. We appreciate your recommendation!
Efficient service
Pity rain stoped first fitment day then had a 6 day wait without a car since Weston branch does not work on weekends.
Then fitted quickly before 9.30 am.
December 11, 2025
Reply from National Windscreens - Weston-super-Mare
We regret the weather and weekend delay impacted your service. We appreciate you bringing this to our attention and are glad the fitting was completed quickly.
Great service
December 12, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your positive feedback!
Very happy.
When I got there from start to finish I was treated well and proficiently. I was told that it may take 4 hours over the phone and it took only 1 & 1/2 hours.
November 26, 2025
Reply from National Windscreens - Weston-super-Mare
We're glad you enjoyed your experience and that you were treated well. We appreciate you mentioning the efficient service you received. Thank you for your positive feedback!
I was told 4 hours
I was told 4 hours, so I arranged to be picked up at drop off time and to be taken back 4 hours later.
When I dropped off vehicle I was told 2 hours!
It was too late to rearrange a different time to be taken back.
When I went back the door was locked there was a note to ring a number and was told my keys were to be found in the letter box!
October 28, 2025
Reply from National Windscreens - Weston-super-Mare
We regret the miscommunication regarding the service duration and the inconvenience it caused with your transportation arrangements. We're also sorry about the key retrieval experience. We'll review our communication process to prevent similar situations. Thanks for your feedback.
5 stars for everything
October 31, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it a lot.
Quick and efficient service
The Job was completed much earlier than expected which was unexpected.
A quick efficient service.
October 21, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to leave us a review. We're happy to hear that the job was completed ahead of schedule and that you found our service quick and efficient.
Arrived as timed
Arrived as timed, professional, explained procedure , amiable, job well done thank you.
October 15, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate your positive feedback! We're happy to hear that our team arrived on time, was professional, explained the procedure, and did a great job.
Windscreen replacement
Very efficient and knowledgeable. Polite and responsive. With high quality work
October 14, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to share your feedback! We're so glad to hear that you found our team efficient, knowledgeable, polite, and responsive and that you were satisfied with the quality of our work.
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book
Easy to book, tech arrived in the booking window, repair was completed quickly and effectively.
October 9, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy, the technician arrived on time, and the repair was completed quickly.
All good no issues
September 16, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that everything is good! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Weston-super-Mare
We appreciate you sharing. We are so happy to hear you received good service and that we kept you informed throughout the process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.