Excellent service, windscreen replaced quickly, car now looks as good as new. Staff were polite and friendly.
Company replied
Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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See what reviewers are saying
The job was finished in the timescale he advised me that it would take when he first arrived. He cleared all the glass from the inside of my vehicle. He was very friendly. And he made my day, as the j... See more
Company replied
Only reason that not 1 star is the polite manner of the whole procedure, however the job was annoyingly poor. As a matter of fact the windscreen has been replaced. I have a pretty high spec car full o... See more
Company replied
The staff where very friendly and helpful The only down side the appointment that was made on line when I got there I got a call about 10 mins later to say the screen hadn’t been ordered and then to... See more
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Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
224 reviews
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The guys were very thorough
The guys were very thorough, and as my camera decided to not play the game, they did everything they could to get it sorted, I couldn’t be more happier with it, will definitely recommend them to everyone
December 18, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that our team's thoroughness and dedication to resolving your camera issue made your experience so positive. We appreciate your recommendation!
Efficient service
Pity rain stoped first fitment day then had a 6 day wait without a car since Weston branch does not work on weekends.
Then fitted quickly before 9.30 am.
December 11, 2025
Reply from National Windscreens - Weston-super-Mare
We regret the weather and weekend delay impacted your service. We appreciate you bringing this to our attention and are glad the fitting was completed quickly.
Great service
December 12, 2025
Reply from National Windscreens - Weston-super-Mare
Thank you for your positive feedback!
Very happy.
When I got there from start to finish I was treated well and proficiently. I was told that it may take 4 hours over the phone and it took only 1 & 1/2 hours.
November 26, 2025
Reply from National Windscreens - Weston-super-Mare
We're glad you enjoyed your experience and that you were treated well. We appreciate you mentioning the efficient service you received. Thank you for your positive feedback!
I was told 4 hours
I was told 4 hours, so I arranged to be picked up at drop off time and to be taken back 4 hours later.
When I dropped off vehicle I was told 2 hours!
It was too late to rearrange a different time to be taken back.
When I went back the door was locked there was a note to ring a number and was told my keys were to be found in the letter box!
October 28, 2025
Reply from National Windscreens - Weston-super-Mare
We regret the miscommunication regarding the service duration and the inconvenience it caused with your transportation arrangements. We're also sorry about the key retrieval experience. We'll review our communication process to prevent similar situations. Thanks for your feedback.
5 stars for everything
October 31, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it a lot.
Quick and efficient service
The Job was completed much earlier than expected which was unexpected.
A quick efficient service.
October 21, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to leave us a review. We're happy to hear that the job was completed ahead of schedule and that you found our service quick and efficient.
Arrived as timed
Arrived as timed, professional, explained procedure , amiable, job well done thank you.
October 15, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate your positive feedback! We're happy to hear that our team arrived on time, was professional, explained the procedure, and did a great job.
Windscreen replacement
Very efficient and knowledgeable. Polite and responsive. With high quality work
October 14, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to share your feedback! We're so glad to hear that you found our team efficient, knowledgeable, polite, and responsive and that you were satisfied with the quality of our work.
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book
Easy to book, tech arrived in the booking window, repair was completed quickly and effectively.
October 9, 2025
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy, the technician arrived on time, and the repair was completed quickly.
All good no issues
September 16, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that everything is good! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Weston-super-Mare
We appreciate you sharing. We are so happy to hear you received good service and that we kept you informed throughout the process.
Reply from National Windscreens - Weston-super-Mare
We appreciate you taking the time to share your recent experience. We're happy to hear you received good service and a clean vehicle. Thank you again.
Cam was a very knowledgeable young man…
Cam was a very knowledgeable young man and a real pleasure to deal with.
August 16, 2025
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that you found our team member to be knowledgeable and a pleasure to work with. Thank you for sharing your positive experience!
Did not recalibrate my lane departure. …
Did not recalibrate my lane departure which caused car to be dangerouscto drive. Had to get Peugeot to do this at a cost of £140. I expect to be refunded for your mistake.
July 21, 2025
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
We're happy to hear that booking was easy, and the repair was completed promptly. Thank you for your positive feedback!
Reply from National Windscreens - Weston-super-Mare
We appreciate you sharing your experience with our quick and friendly service! We are so glad you were satisfied with our work.
Reply from National Windscreens - Weston-super-Mare
We're glad you enjoyed your experience with our professional fitter! Thank you for your positive feedback and for taking the time to share.
Reply from National Windscreens - Weston-super-Mare
We're glad you found our team helpful throughout the entire process. Thank you for your positive feedback; we appreciate it!
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