National Windscreens - Worcester Reviews 

560
TrustScore 4.5 out of 5

4.5

Unit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... See more

Company replied

Rated 5 out of 5 stars

National Windscreens have done an excellent job for us in replacing our windscreen. The communication between National Windscreens and us has been first class from when Donna booked us in, reminders a... See more

Company replied

Rated 3 out of 5 stars

Easy to book in and very friendly staff , since I had my new windscreen I’ve noticed my rear window washer isn’t working properly and it leaks near the front windscreen , it didn’t do this before so... See more

Company replied

Rated 5 out of 5 stars

The men who came out to complete the work did a fantastic job and explained everything and kept me updated at all times. The work was a high level when finished and had been cleaned so well. They were... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Worcester

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, United Kingdom

  • 01905-630-144

4.5

Excellent

TrustScore 4.5 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(560)

21,962 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vehicle booked in on time

Vehicle booked in on time, works carried out as required, company good to deal with.

May 27, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We're glad to hear your vehicle was serviced on time and the work was completed to your satisfaction. Thank you for your positive feedback!

Rated 3 out of 5 stars

Windscreen replacement done well

Windscreen replacement done well. Some debris left on dashboard after the work.
Tried to cancel my appointment after it was booked which led to some stress and uncertainty, and in the end the original appointment was upheld.

June 1, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We appreciate your feedback. We are sorry to hear about the debris and the stress caused by the appointment changes. We are addressing these issues.

Rated 5 out of 5 stars

No fuss

No fuss. No drama, wouldn’t know they’d had to replace the windscreen. Job completed within the time stated.

May 25, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We're so glad to hear we could replace your windscreen seamlessly and efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Very pleased with my recent dealings…

Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewhat lowered.
However, 20 minutes later when he explained all had been completed I was very happily surprised with the results.
Top bloke !!!

May 28, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We are so pleased to hear about your positive experience with our team. It's wonderful to know that we exceeded your expectations with the repair. We truly appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Windscreen replaced on a Golf 2020

Windscreen replaced on a Golf 2020, all very straight forward, very clear contact from National, done at and within times given. Great job - recommend.

May 26, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We are so pleased to hear about your positive experience with our windscreen replacement service. Thank you for your kind words and recommendation!

Rated 1 out of 5 stars

Windscreen fitted by National…

Windscreen fitted by National Windscreens has completely ruin whole experience with car. There was before special coat called clima coat keeping temperature inside car down, now there is cheap shit Chinese replacement which is not blocking sun more then normal glass. I will be looking legal case against your company. I have ordered wipers replacement with new windscreen. Two different types were fitted. One Bosh and second Michelin. It's look ugly on car, they couldn't care less. Dashboard normally is vacuumed before windscreen installation, as removing old glass could be messy. They didn't bother to do it.

May 23, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We are very sorry to hear about your experience with the windscreen replacement. We take your feedback seriously and are concerned to learn about the issues you've raised regarding the clima coat and the impact on your car's interior temperature. We are committed to ensuring our customers are satisfied and will investigate this matter thoroughly.

Rated 3 out of 5 stars

Great service when the windscreen got…

Great service when the windscreen got replaced but getting it replaced took ages due to them having to order my windscreen from a different manufacturer. So my original appointment got cancelled the day before and had to wait over a week for another one.

May 16, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We are sorry to hear about the delay in your windscreen replacement. We understand how frustrating it is when appointments are rescheduled. We are reviewing our ordering process to prevent this in the future.

Rated 5 out of 5 stars

Great Customer Service

Polite, efficient, high work standard

May 20, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We are so pleased you had a positive experience with our team!

Rated 5 out of 5 stars

Excellent service today (May 15th 2026)…

Excellent service today (May 15th 2026) by the staff at National Windscreens - Worcester, Keep up with the good prompt work.

JC, Toyota Rav 4

May 15, 2026
Unprompted review
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We're so glad to hear you received excellent service from our team. Thank you for your kind words and positive feedback!

Rated 5 out of 5 stars

The windscreen fitters arrived at the…

The windscreen fitters arrived at the correct time he stated and carried out the replacement with no mess or problems.We would recommend National Windscreens in the future without hesitation.

May 7, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We appreciate your positive feedback. We're happy to hear that the technician arrived on time and completed the replacement without any issues. We're glad you would recommend us!

Rated 5 out of 5 stars

The staff were very welcoming and told…

The staff were very welcoming and told me it could take up to 4 hours as they had to re-calibrate the forward lane assit camera but if I called back in two and a half hours they would see if it could be done by then as I was pushed for time to get back to work and fair play to them it was all finished and very professional. the booking and after care was good as they made sure I was completely happy with everything

May 1, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We're happy to hear that you were welcomed by our staff and that the recalibration was completed promptly to accommodate your schedule. We appreciate your positive feedback regarding our professionalism and aftercare. Thank you!

Rated 5 out of 5 stars

Clear communication on timing

Clear communication on timing, polite staff, efficient windscreen replacement

April 29, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We appreciate your positive feedback! We're so happy to learn that you were pleased with our clear communication, polite staff, and efficient replacement.

Rated 2 out of 5 stars

Initially time was wasted in replacing…

Initially time was wasted in replacing the screen as a home visit was booked to replace the screw the evening before the appointment I was called to reschedule as someone realised that due to senses in the screen this couldn’t be done at home the earliest appointment was after a week at the Worcester garage. On the day the appointment went well I was given a realistic time scale of the process and a text message was sent to me when I had to collect the car however when I returned home I noticed the caps on both the front wipers had been broken while removing and were just sitting on the Knut which wasn’t obvious on initial inspection

April 28, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We appreciate you bringing this to our attention. We regret the initial scheduling issues and that the wiper caps were damaged during the service. We'll review this to improve our service.

Rated 3 out of 5 stars

Windscreen chip problem

Did not arrive until 5.30pm. Polished out minor chips but did not repair main chip. Said repair would still show. Very disappointing. Maybe a second opinion is needed.

April 30, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We regret the late arrival and that the main chip repair was unsatisfactory. We appreciate your feedback and will review our procedures.

Rated 5 out of 5 stars

Efficient

Efficient work

April 30, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

I was very impressed with the speed and…

I was very impressed with the speed and efficiency of the company.

April 28, 2026
National Windscreens - Worcester logo

Reply from National Windscreens - Worcester

We appreciate you letting us know you were impressed with our company's speed and efficiency! We are so pleased with your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look