The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... See more
Company replied
Unit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
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The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... See more
Company replied
National Windscreens have done an excellent job for us in replacing our windscreen. The communication between National Windscreens and us has been first class from when Donna booked us in, reminders a... See more
Company replied
Easy to book in and very friendly staff , since I had my new windscreen I’ve noticed my rear window washer isn’t working properly and it leaks near the front windscreen , it didn’t do this before so... See more
Company replied
The men who came out to complete the work did a fantastic job and explained everything and kept me updated at all times. The work was a high level when finished and had been cleaned so well. They were... See more
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, United Kingdom
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Excellent service & great communication from the team.

Reply from National Windscreens - Worcester
Vehicle booked in on time, works carried out as required, company good to deal with.

Reply from National Windscreens - Worcester
Windscreen replacement done well. Some debris left on dashboard after the work.
Tried to cancel my appointment after it was booked which led to some stress and uncertainty, and in the end the original appointment was upheld.

Reply from National Windscreens - Worcester
No fuss. No drama, wouldn’t know they’d had to replace the windscreen. Job completed within the time stated.

Reply from National Windscreens - Worcester
Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewhat lowered.
However, 20 minutes later when he explained all had been completed I was very happily surprised with the results.
Top bloke !!!

Reply from National Windscreens - Worcester
Windscreen replaced on a Golf 2020, all very straight forward, very clear contact from National, done at and within times given. Great job - recommend.

Reply from National Windscreens - Worcester
Windscreen fitted by National Windscreens has completely ruin whole experience with car. There was before special coat called clima coat keeping temperature inside car down, now there is cheap shit Chinese replacement which is not blocking sun more then normal glass. I will be looking legal case against your company. I have ordered wipers replacement with new windscreen. Two different types were fitted. One Bosh and second Michelin. It's look ugly on car, they couldn't care less. Dashboard normally is vacuumed before windscreen installation, as removing old glass could be messy. They didn't bother to do it.

Reply from National Windscreens - Worcester
Great service when the windscreen got replaced but getting it replaced took ages due to them having to order my windscreen from a different manufacturer. So my original appointment got cancelled the day before and had to wait over a week for another one.

Reply from National Windscreens - Worcester

Reply from National Windscreens - Worcester
Excellent service today (May 15th 2026) by the staff at National Windscreens - Worcester, Keep up with the good prompt work.
JC, Toyota Rav 4

Reply from National Windscreens - Worcester
The windscreen fitters arrived at the correct time he stated and carried out the replacement with no mess or problems.We would recommend National Windscreens in the future without hesitation.

Reply from National Windscreens - Worcester
The staff were very welcoming and told me it could take up to 4 hours as they had to re-calibrate the forward lane assit camera but if I called back in two and a half hours they would see if it could be done by then as I was pushed for time to get back to work and fair play to them it was all finished and very professional. the booking and after care was good as they made sure I was completely happy with everything

Reply from National Windscreens - Worcester
Clear communication on timing, polite staff, efficient windscreen replacement

Reply from National Windscreens - Worcester
Initially time was wasted in replacing the screen as a home visit was booked to replace the screw the evening before the appointment I was called to reschedule as someone realised that due to senses in the screen this couldn’t be done at home the earliest appointment was after a week at the Worcester garage. On the day the appointment went well I was given a realistic time scale of the process and a text message was sent to me when I had to collect the car however when I returned home I noticed the caps on both the front wipers had been broken while removing and were just sitting on the Knut which wasn’t obvious on initial inspection

Reply from National Windscreens - Worcester
Did not arrive until 5.30pm. Polished out minor chips but did not repair main chip. Said repair would still show. Very disappointing. Maybe a second opinion is needed.

Reply from National Windscreens - Worcester
I was very impressed with the speed and efficiency of the company.

Reply from National Windscreens - Worcester
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