Nationwide Renewables Reviews 

My initial contact was with Priya she was very knowledgeable about the products and took her time to take me through the information I needed. She had a lovely manner which made the conversation very relaxed and informative. She instilled confidence.
I was fairly sceptical about the logic of having Solar Panels installed initially but the manner in which Priya took me through the process, the clarity she provided to my questions and her easy manner made me decide it would be a good move for me. At no time did I feel there was any ‘high pressure’ selling.

Sarah at Nationwide renewables was the only person who sorted my problem out. She phoned me back when she promised to - nobody else did. She was efficient and kind and I was ready to go to law regarding Nationwide’s behaviour but the fact that she followed through with her promises to phone me back etc was

Firstly I would like give a huge thank you to Emily Bell, Customer Success Manager, who solved an issue in 1 day with the app and equipment that previously I had reported to the company approximately 3 months ago.

Again Thank You Emily.

I had spoken to numerous people including our project manager who after initially calling to ask how things were and being advised of the problem said he would get back to us with a solution but never did. I was at the stage of actually considering contacting BBC Watchdog.

On a brighter note with Emilys help the problem is resolved and everything is working again. I just wish it could have been done 3 months ago. If only there were more Emilys there.

I’m making it brief, all was smooth and
contracts were signed, costs met, so work could begin.
It wasn’t straightforward set dates and
times were not running as smooth as I
would have liked. Overall it wasn’t as I would have liked. If you phone for any
reason, they always tell you they will
call you back, chances of that happening are extremely rare.

Due to them not doing there initial survey properly, we. We’re hit with a bill for a further £850 for a new inverter. The original installation date was missed with no explanation from the company and they hit us with a bill of £200 for late payment after only 4 days from the invoice. The installation guys were great but their customer service is atrocious.

On a initial phone call asking if I wanted a battery for my existing panels the guy who rang pressured us to have a free estimate he came at 6pm didn't leave till gone 9 told him that I didn't have deposit straight away had to request it from my pension provider I haven't had no one to take a look at what job entails I was rang several times asking for the deposit told them it hadn't come I went to work a guy came into my workplace and asked again for deposit it still hadn't come Ihe asked which pension provider it was comming from herang them up without .y permission and spoke to him they told him needed to speak to me I told him again what they said I then had a family upset which knocked me for six I tried ti pay deposit when I got it but no-one answered family situation got worse s to pay o I lent the money to the fam member they are ringing constantly late at night for me to go ahead but unfortunately can't as not got money back threatening to take me to court if I don't pay 200.00 per month which I haven't got just been on phone with a solicitor to try and see what my rights are

plenty of sales talk but no back up more money req
system /panels installed but working the system? able to moniter sorry that will be extra They woidud set up with octopus energy On talking with the providerthey knew nothing and wold need certain docs from the instal which are not forth coming Have delayed final payment until system is fujjy working but all they say is system is installed but nt getting any return or help from the company exceptcourt papers for final payment on a system that sows no benifits as the sales man said

Absolute terrible experience from start to finish.

They initially agreed a figure and product but when it came to signing the contract it was incorrect so had to get it changed.

They then came to installing and the battery was the incorrect one and had to take it back.

After chasing for over 6 weeks, I eventually got confirmation that they are about to order a new battery (they had not ordered a new one yet!!!) and would be installed in a few days.

Two weeks later I am still chasing them for the battery install. They then let me know someone is going to confirm when they are going to come to install to battery.

Unbeknown to me someone turns up to my house to install but no one was at home and I was speaking to them via by video doorbell to which the installer said “oh why doesn’t that surprise me that you don’t know I’m going!” I rearranged with the installer himself to come the next day which he did. In all fairness the installer was great

Then when it came to payments, they added cancellation fees for me cancelling appointments! I challenged them on this and it took them a couple of weeks to even confirm they would take off the fees but in the meantime they decided to charge late payment interests. All this time whilst disputing their debt!

After such a horrible experience from start to finish I would Highly NOT recommend these people. Terrible terrible terrible.

Definitely not recommended.

I can't recommend Jamie Lucas and the team enough! The sales visit helped me understand the benefits of hybrid battery-ready inverters. The surveyor was punctual and thorough, ensuring everything fit correctly. I was very pleased with how clean and efficient the installation was, Ben and Kris cleaned cleaner up at the end before they left themselves and me and tiand Scott. The communication throughout is what impressed me the most, I work irregular hours and my wife also, Jamie often took his laptop home to speak with us at 8pm at night and he went into the office one Saturday morning just to ensure we got installed on time, unbelievable service and credit to the company.

Nationwide Renewables fit our solar panels and the fitters did an excellent job. Only downside was the wait for the MCS Certificate which you need to export your unused energy.

really happy with the outcome!
we had a salesperson come to our house to explain everything and they gave us two options to choose from. the figures made complete sense to us so we went ahead. the installation has been an easy process and everything is up and running works great. Danielle managed the whole project for us and it was nothing but smooth

We're a family from Nottingham, and we can't praise Danielle enough for her fantastic customer service. After a few hiccups with our solar setup, Danielle got us back up and running in no time. We were so impressed with her knowledge and reliability that we decided to boost our system by adding another six panels, taking advantage of the west elevation as well as the east. Danielle knows her stuff and always does what she promises, which fills us with confidence. We're really happy with the service and wouldn't hesitate to recommend Danielle and the team to anyone.

I just had my solar panels installed, and I can't praise the team enough! Kaiser, the project manager, was there on installation day to keep everything on track. Bradley and his crew of installers did a fantastic job-super efficient and friendly. Plus, Rick, the scaffolder showed up bright and early at 7:30 to make sure everything was ready for the lads. Overall, everyone has been really friendly and supportive, and the communication has been spot on from the sales rep to everyone I've spoken to. It's great to see a team that are hands on like this. I'm really happy with the service and can't wait to enjoy the benefits of my new solar and smart voltage setup

I really want to give a shout-out to Nationwide Renewable for their fantastic service. I was told by two other companies that my roof could not be done ,but Paul the assessor convinced me it was possible ,which gave me hope. The process afterwards did take a longer than expected, and while I was kept informed, I felt like i was hearing the same updates over and over . After I reached out to customer services, they quickly understood my concerns and put me in touch with Priya , the new project manager. Since she took over ,things moved quickly ,and the installation was done in just two weeks ! I can see why other said it couldn't be done. Kris the roofer was brilliant too , and they brought in special brackets to make sure everything fit right. Overall, I'm really pleased with how it turned out.

I got my solar panel system from Nationwide Renewables about eight months ago, and I've got to say, I'm really chuffed with how it's been performing. My energy bills have dropped significantly, which is a lovely bonus I recently decided to upgrade and add a 4.8kw smart battery to my setup.
The team at Nationalwide has been great from the get-go. Ben, the guy who installed my panels and just did the battery upgrade, is an absolute legend. He's super friendly and always keeps everything neat and tidy when he's working. I really appreciate how he takes the time to explain wha he's doing, making sure I'm happy with everything.
Overall, I can't recommend Nationalwide Renewables enough if you're thinking about going solar. It's been a brilliant experience twice!

I recently had eight solar panels installed by Nationwide Renewables, and I couldn't be more pleased with the entire experience. Remarkably, the installation was completed in less than four weeks, showcasing their efficiency and professionalism. The performance of the system has genuinely surprised me; it's producing over 9kWh per day, which has made a noticeable difference in our energy bills.
The workmanship during the installation was impressive, with every detail meticulously attended to. I also want to highlight Francesca's exceptional support after the installation. She's been incredibly helpful, guiding me in fully utilising the solar panels and helping me understand the monitoring app. Her patience and knowledge made the transition seamless. Overall, I'm thoroughly satisfied with Nationwide Renewables, and I highly recommend them to anyone considering solar energy. The savings and sustainability benefits are certainly worth it!

This company took a £1,000 deposit for works whilst visiting my home and while quite aggressively pressuring me to pay a deposit there and then.

I phoned the next day to cancel in line with the Consumer Rights Act 2015, which stipulates a mandatory 14 day cooling period for contracts made off the business's premises.

The next few weeks consisted of dozens of phone calls where I was a combination of bullied, gaslit, lied to, and made false promises. They also refused to put anything in writing despite multiple requests.

When it became clear that this "company" had no intention of returning the funds, I contacted Citizen's Advise who recommended contacting my bank. The bank were unfortunately unable to do anything as this is not within their remit, however I understand that they investigated the account for possible unlawful activity.

It is now six months later and they have still not returned the £1,000, their response below is a complete fabrication.

I put an enquiry in for solar with Nationwide Renewables. The first appointment call was very helpful and very interesting to hear about the new technologies. When Priya arrived to the property she immediately put me and my wife’s ease. Clearly an expert assessor which I liked to have intellectual conversations with. We went ahead because it’s a no brainer. What I spend vs what I save and we love the warranties you get. Cover all round. In year one we are saving over a thousand pounds which we are extremely happy with. We feel extremely happy to be going with experts and getting the best kit. Our neighbour’s have solar but they have nothing like what we will be getting. Powerful and looks brilliant. Excited to have them installed.

Daren was very informative polite and well spoken, a very nice young man. We had to give the time we had left in our age a great deal of thought. We thank Daren for his time and patience.

Fantastic customer service was received today by Darel, would definitely recommend was a lovely experience, thanks Darel!