discontinuedbathroom Reviews 

14
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store

Information provided by various external sources

Discontinued Bathrooms, Coloured Bathroom Specialist, Ideal Standard, Shires Parts, Discontinued Toilet Seats, Doulton, Trent, Charlotte, Armitage Shanks.


Contact info

3.0

Average

TrustScore 3 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(14)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

If I could, I'd give this company zero stars. They provided me with used and faulty goods and refused to communicate with me when I returned the goods. They simply returned them to me with no communication and ignored all of my subsequent emails.
In the lead up there was an extensive exchange of emails and I sent photos and a video illustrating the damage and photos. The person I spoke to with my original complaint was extremely rude and refused to discuss it. Thankfully, all other communication was by email meaning that I had all the proof I needed to claim my money back from my credit card company.
I wish I'd checked the reviews before ordering as there have been others who experienced similar issues on Google and Trustpilot. Although I got my credit card money back, I am still out of pocket because of the costs involved in returning the goods, and a plumbers bill.

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

**AVOID THESE SCAMMERS AT ALL…

**AVOID THESE SCAMMERS AT ALL COSTS!!!** 1 STAR IS TOO MANY FOR THE DIRE SERVICE WE’VE RECEIVED.
.
PLEASE TAKE NOTE OF ALL THESE 1 STAR REVIEWS, THEY’RE VERY ACURATE TO THIS COMPANY!!!
.
So fast to take your money then stop all communication when they’ve caused massive problems (leaking toilet flooded my bathroom because it hasn’t been glazed correctly or is cracked inside!). No longer answering emails. Rudest attitude over the phone also. Whoever Pat is, he should be sacked for his unprofessional customer service!
.
After the faulty toilet they sold us caused the flood, they’re now unwilling to take blame! We are now waiting for this issue to be resolved, it’s holding the whole thing from being completed by our insurance. Absolutely unacceptable!

Now going through the small claims courts to get our money back!!

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful experience.

Returned a toilet seat as not fit for purpose, for a refund. Pat said it never arrived. I have WRITTEN PROOF that it DID arrive as quoted. He is implying that Royal Mail are lying.

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service, misleading staff and dishonest sales approach.

Terrible experience from start to finish. I contacted this company as we had a shell pink bathroom suite which the basin got cracked during some repair work. They advised to send photos and they would send me one similar, only once I had paid, my confirmation said “special order replacement basin” apparently now they will not offer a refund as the basin is made to special order!? Not once did I ask for this nor did they say that by ordering it; a refund would not be allowed, we have had further issues with the bathroom and now need an entirely new suite so I wished to return the basin and get a refund. Charging £400 for a basin is extortionate enough. Save yourselves the hassle and avoid this cowboy trampy company at all costs. Lying, stealing, misleading sales people.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Such a great find!

Such a great find!! Supplied me a full art deco suite in pink and a black toilet and cloakroom basin for down stairs. Very helpful staff and arrived in the best packaging ever!! Can’t recommend enough

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

Beware if ordering anything from this company

I ordered a toilet pan, cistern and toilet seat from this company and it’s been a really bad experience.
I wish I had read the previous reviews before ordering from them. I paid £685 for a toilet and £182 for a toilet seat. The toilet arrived with a chip at the back.
I never received an invoice for the toilet seat and it looked the same as and was made of the same materials as the one in Argos, solid wood and chrome. The one in Argos was £150 cheaper at £30. Now Pat is telling me I can’t return it as he had it especially made for that toilet. It was very much overpriced, it did not come in a box just some brown cardboard stuck around it with tape.
If this was especially made it would come in a box, with paperwork and a guarantee. Despite him saying I have 1 year guarantee with it, in reality how could I have if I never received an invoice for it. Regarding the chip on the toilet he said when it was fitted to the wall the chip would not be visible so it didn’t matter that it turned up with a chip on it.
Any professional company would have sold it as seconds as he said it was quality checked before leaving their premises so they were aware of this before sending it out.
As stated on the previous reviews this company is very far from professional and has taught me a lesson to look at reviews before ordering anything online.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

What a great company!

What a great company!! Wanted black Art Deco toilet and matching basin love it and ended up buying in pink as well

July 13, 2022
Unprompted review
Rated 1 out of 5 stars

Lies and unprofessional

I messaged this company through ebay and the website @Nationwidediscontinuedbathrooms.co.uk about a replacement discontinued toilet in whisper by Karat and Qualitas.

Pat the member of staff of that said it is available at £650 and I asked him could he email photos so I know it is the correct toilet I am buying, he said he'd happily email photos, since then nothing, this was 2 weeks ago and when I continue to message or email the company, they ignore, they clearly don't know their stuff and they most likely don't have the required items to hand anyway.

Don't waste your time with this over priced website.

October 4, 2021
Unprompted review
Rated 1 out of 5 stars

Nationwide Discontinued Bathrooms

Nationwide Discontinued Bathrooms, Barnsley.
The worst online company I have ever dealt with. Ordered and paid in full for a bathroom hand basin on 03 July 2019. Despite numerous phone calls, emails - a cancelled delivery and promises by Pat (male) to re-deliver, this business has failed to honour my order. They never return calls!
Be claiming my refund in the small claims court, seeking court fees and costs. Following judgment, I will send in the bailiffs. That might just make them focus.

August 20, 2019
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look