Natural Life Reviews 

220
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were unhappy with their experience overall. Many people found customer service to be consistently poor, describing interactions as unhelpful, rude, and dismissive. Customers frequently felt products were overpriced, citing flimsy materials and low quality that did not justify the cost. Numerous people reported issues with product quality, including items arriving with defects or tearing quickly. Conversely, a small portion of people felt satisfied with the product aesthetics, appreciating the cute, unique, and colorful designs, and finding some clothes comfortable. Some reviewers also reported positive experiences with customer service and timely shipping, with a few even loving their purchases and planning to order again.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many expressing disappointment regarding the... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing disappointment that the... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing significant frustration and... See more

Price

Consumers express significant dissatisfaction with pricing, citing high costs that do not align with product... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Shipping was fast, purchased blue cozy bathrobe. Arrived with a horrible fish smell, quality poor, fabric flimsy & color washed out. Also made in China , maybe designed in Florida , but low quality Ch... See more

Rated 2 out of 5 stars

Cute, original, fun designs, but QUALITY is not always what you would hope. Customer service is horrible. I had a phone conversation today with an associate who wanted to lay down the law rather than... See more

Rated 2 out of 5 stars

I purchased a bedding set for my daughter. The print was beautiful, but the quality of the material of the duvet and sheets is awful. The sheet ripped within months of use and the duvet threading is f... See more

Rated 2 out of 5 stars

On June 22, 2026 I ordered 2 tops from Natural Life as I liked the way they looked online. I live in Western Colorado. The items were shipped on June 23 but I did not receive them until July 1! Tra... See more


Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Women's Clothing Store

Information provided by various external sources

Natural Life makes irresistible treasures with positive vibe and free spirit style…inspiring people to Give & Live Happy! Our flagship store is located in the Nordstrom Alley of the St. Johns Town Center: 4818 River City Dr. Suite 106 Jacksonvil...


Contact info

2.3

Poor

TrustScore 2.5 out of 5

220 reviews

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1-star

No history of asking for reviews

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2.3

All reviews

(220)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. Do not order at all. Im missing 2 packages over 200 dollars worth of items. Natural lifes answer was that it says delivered and the other package is wrong address. Both are untrue. How can one package say delivery if the other that has the same address says wrong address. They do not work with you. I will show proof upon request with the emails.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service and false claims

I came here after being ignored by NL customer service and wow looks like a lot of people have had the similar experience. I wrote them because the pants I bought have a made in china label and the top was polyester. This is a concern because I started shopping there because they have products made w natural materials and made in America! Needless to say, I will not be shopping there anymore.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Natural Life bedsheets

Advertised as SOO SOO SOFT, and they are Soo Soo SCRATCHY. I cannot return as I have no transportation to do so. Possible customers.. BE INFORMED. $127 for a set of sheets that did nothing but disappoint.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a dress from this company…

I ordered a dress from this company they took my money 2 months later emailing them trying every way to find out where my order is they said it was delivered. No it was not I contacted them more then 10 times they did not respond to me. This company is a scam do not order from them they will not resolve any issues you have.no customer service they such. They scammed me don't let them scam you.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, great dress

I ordered a dress for a memorial service from another company, with expedited shipping. It never came. In a panic, I ordered a similar dress from Natural Life. Customer service helped me find it and had it shipped promptly. It came in time and I love the dress. Adorable, good quality.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t Shop Here!

After spending an insane amount of money here, they refused to credit my return because I put them in one box and only used one label. I’m done, I will not spend another penny here!!! Greedy company that takes advantage of their customers! I’m also contacting the BBB

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

I will NEVER buy from Natural Life…

I will NEVER buy from Natural Life again!! I returned two orders in one box with both return usps printed out. I returned over $700 and they credited only 2 because you can’t return multiple orders. So who is the brain scientist that was 8 other much more expensive items and couldn’t look at my orders to see what I had OBVIOUSLY RETURNED!!

I am so disappointed since I liked the products the colors just didn’t work. But seriously? Someone needs to get a little training from Zappos and every other online vendor! It’s insane to me!!

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

BOGUS NON DELIVERY LOST $

My delivery never arrived. I've gone back and forth via email with supposed customer service in China. They have no proof of delivery per their logistics. I have no package. It's been over a month. I asked for a re-delivery when it was not delivered. However, they decided to make me wait while they shuffled through logistics. Then after such poor customer service, they offered to re-deliver. I declined because I did not want to wait another two months. So, their response was to offer me a 20% refund, $8, eight dollars of the $42 I've lost. Their reasoning was that they have incurred costs too. You just can't make this stuff up. Hilarious! Now, I'm seeing online that there are scam, mirror sites of Natural Life. I'm at a loss as to
whether I was scammed from the beginning or if the whole company just SUCKS!!! Either way... they will never see another dime from me! BEWARE. YOU'VE BEEN WARNED.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

I love everything they have!

I love everything they have!
If you're ordering from the real Natural Life, so will you. I finally found my style in clothing.
I want everything they have 😊their clothing is precisely what you see.

I've seen the counterfeit website. Beware, they're ruining the reputation of the real Natural Life

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Workmanship, Beautiful Customer Care, Beautiful Company

Natural Life was fun to shop their line. I purchased sheets, bedspread, a dress, a lunchbox, folders, & hairties. I had forgotten to enter the savings code so I reached out to them and they responded quickly offering me an e-card with the savings I would have gained!
I absolutely LOVE each and every item I received! Beautiful, & comfortable workmanship went into the bedding and the clothing! The other items were perfect, too!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Real Natural Life vs. Scams

Here's the deal - the REAL website has amazing products. Absolutely buy it for life. Unfortunately, there are almost identical knock-off scams that look like the real deal & are tempting. I just got a bedding set from Natural Life and couldn't believe the quality. But then I got emails and ads for the knock-off company that looks identical except the price.

With Natural Life, I get anything I order within 5 days & get updates for the shipping. So many of these reviews aren't for the actual company, IMO. I'm glad I looked for the reviews for the scam, because I was tempted to just try it for the massively discounted prices. Since the products don't come or are low quality, I'll skip!

July 11, 2025
Unprompted review
Rated 3 out of 5 stars

Beware of the imposter site!

I was on facebook when I saw an ad for a warehouse sale at Natural Life. I clicked on the link and could hardly believe how deep the discounts were, but it looked legit, so I loaded up my shopping cart. I went to check out, but it all started to somehow seem 'off'. I closed the page and googled Natural Life reviews, which were very mixed, so I went to their official facebook page, and noticed a warning (from 2024) about a scam site that was being advertised on social media. DO NOT click on the facebook ad link, which is naturalslifes . store. Hope it gets shut down soon because a lot of people are getting ripped off.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

This a scam site

This a scam site. We placed an order, tracked it being shipped until it eventually said it was delivered but never received. Don’t order from here!!!!!!

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

I used to be a regular customer for…

I used to be a regular customer for them like a looot of orders… I started to refer all my surrounding about their 20% off for them and then when they order I get 20%. Be aware peeps - They just give 15% to my friend and then I wrote to them TWICE, never got any response ; Thank you for your excellent customer service👏. Their referral program is total bs…. We are now out of there and shop somewhere else, spreading the news everywhere on the web and around…

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam site

My order never arrived and I sent an email and just received some scam reply. This site is not to be trusted! When things seem to good to be true , they are!!!!! Beware

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed never received

If I could give zero stars I would. I ordered on 5/9/25. Their tracking says items were delivered. They were not. I have cameras and none of the videos show it was delivered. Their shipping map says it was delivered on 6/4/25. The map shows it was delivered about two miles away. No one has seen the package. Buyer Beware!!

June 4, 2025
Unprompted review

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